SUMMARY

• Result - focused professional with 10+ years of experience in managing a gamut of key programs and projects for Fortune 500 clients while certified in ITIL, PRINCE2 and CSM.
• Capabilities in ensuring the Infrastructure & Application projects can make the transition into production using Agile/Waterfall project management methodology.
• Skilled in business planning and IT operations, new product development, reengineering, budgeting, forecasting, and resource management.
• Strong background in automobile, utility, finance, supply chain and telecommunications & Finance industries.
• Program Management including Product / Service Roadmaps, Architecture, Security, Project Management and Support for Cloud SaaS offerings at Oracle.
• Experience with Confidential overseeing SAP data migration involving multi-function project teams with at least 150 team members including Stakeholders, Developers, Business Analysts, External Vendor (IBM, SAP and Capgemini) and QA Personnel at program level. Projects include Office 365 migrations, Microsoft Exchange upgrades/migrations, Active Directory consolidations, and SharePoint implementations.
• Delivery management experience for Network program portfolio with Confidential managing external vendors such as BT, CenturyLink, Dimension Data.
• Resource allocation & people management across global locations.
• Strategic thinker and planner with tactical experience having knowledge in cost management, time management, issue and risk management, and integration management.
• Hands-on experience in implementation of IT Projects (Infrastructure & Application), Requirements Management, Project Analysis.
• Building and executing Infrastructure & Application projects. Database and application layer for productive and non- productive environments (Sandbox, Dev, QA and Prod). Inclusive of HA/Backup and Restore.
• Managed Datacenter build and relocation work streams.
• High level stakeholder management including C-level executives. (IT and Business)
• ITIL based Service Delivery model along with expertise in remote management and Onsite/Offshore project delivery operations.
• Proficient in data collection, analysis & evaluation in Information Systems issues, analytical problem solving, and decision making.
• Successfully managed IT SAP Projects through various activities involved in the Build/Realization, Deliver/Final prep and operate/Go-Live phases of the ASAP methodologies implementation.
• High-level leadership and mentoring ability. Excellent interpersonal and communication skills.

TECHNICAL SKILLS

Operating System: Windows 7/XP/2000, UNIX, Vista, Windows 7

Programming Languages: C#, C, C++, Java, SAP ABAP, .NET

Database: MS-SQL, IBM DB2, Oracle 10g, 12c, Crystal reports.

Testing Tools: Mercury Quality Center 9.0, QuickTestPro

ERP Platform: SAP ECC

Documentation Tools: MS Office Suite 365, MS Project, Adobe Tools, Lotus Notes, JIRA, Confluence

Business Modeling Tools: Rational Rose, MS Visio, UML, Rally

PROFESSIONAL EXPERIENCE

Confidential, Edison, NJ

Principal Project Manager

Responsibilities:

• Responsibility for all areas of Program Management including Product / Service Roadmaps, Technical Architecture, Security, Project Management and Support.
• Project managed the most critical initiatives for SaaS Hosting Operations for Oracle Transportation Management (OTM) the first application managed by SaaS Hosting Operations to be hosted in the Oracle Public Cloud (OPC).
• SaaS Hosting Operations is expanding into multiple new data centers, introducing virtualization, migration from Net App storage to Sun ZFS, introducing Exadata and onboarding several new Oracle products.
• Project managed several initiatives with Dev OPS team for OTM product pipeline such as TDE encryption, RUEI, automation of OTM pod provisioning and termination within 72 hour corporate SLA.
• Successfully driven Oracle Public Cloud datacenter build work streams in Ashburn, Slough and Amsterdam including DR solution.
• Responsible for planning, organizing, directing and tracking all major program components including costs, schedules, resources, deliverables.
• Primary interface with executive level client personnel and the account senior leadership team.
• Responsibilities include portfolio management and governance through weekly meetings with project sponsors, concise and accurate integrated account-level project and program status reporting, issue escalation and resolution, and project change management administration
• Manage program level financials including forecasting and variance analysis.
• Established Confluence site for project artifacts. Site included a Forum for feedback and knowledge sharing between PMO team to ensure consistency in software/hardware or system requirements and configuration.

Confidential, NYC, NY

Infrastructure Delivery Manager

Responsibilities:

• Managed extranet program which implements new telecom points-of-presence (POPs), monitoring, and client delivery.
• Personally managed delivery of POPs & British Telecommunication circuits in USA, Tokyo and Singapore datacenters.
• Delivery management of Technical Leads & Project Managers from Century Link / British Telecommunication & Confidential who are focused on Network Communication implementations for Confidential sigma networks.
• Portfolio managed (Global & APAC) Projects.
• Lead the FCN service delivery with British Telecommunications as external vendor for Confidential . APAC and US delivery successful at Tokyo, Singapore, Chicago and New Jersey datacenters.
• Implemented metrics to track project manager performance. Standardized project plans, reports, communication plans.
• Handled the creation and execution of the company's production VoIP network as well as provision of both blue and Red circuits.
• Administered the NOC activities with a 24-hour staff assigned in traffic monitoring, line provisioning, and equipment maintenance.
• Provisioned, configured and maintained multiple Cisco 1900 Series switches and multiple Cisco 2500 Series routers.

Confidential, Washington, DC

Program Manager

Responsibilities:

• Kick started the SAP HANA Migration Program at Confidential Group as the interim program manager and now assigned the project manager role overlooking migration of critical sensitive solutions / landscapes over from Oracle to IBM DB2, SAP. Also responsible for the infrastructure setup for the entire program ( Database Layer )
• Program involves moving all SAP landscapes from Oracle to DB2 with Confidential group worldwide.
• Personally responsible for successfully migration of over 20 landscapes (80 systems) ranging from R3 to BW systems over to DB2 from Oracle.
• Program involves new hardware and OS ( x86 and Linux )
• Worked with external vendor IBM & SAP for over 4 years on the program.
• Project scope overlooked ABAP code enhancements for over 100,000 lines adopting agile methodology, project managing 30 developers from external vendor.
• Migration involved integration and application testing post data migration.
• Leading a skilled team consisting of over 150+ resources spanning different geographical regions.
• Successfully migrated the first landscape BUS APO (SCM) for Confidential from Oracle to HANA. Project has been well received by stakeholders both within Confidential and SAP. Customer satisfaction score of 4.89/5.00
• Currently assigned as the Infrastructure track lead for Confidential Construction Equipment (ERP) HANA migration project. The project will use Near Zero Downtime approach. Highly complex and critical project impacting 18 factories worldwide
• Actively involved in business presentations, discussions, budget planning, project evaluation and assessments work with business owners and senior executives.
• Executed Office365 application rollout to Confidential IT business units. Established project governance model, drafted project charters, defined and supervised communication and escalation strategy, standardized project planning documents, worksheets, templates and reporting mechanism. Supervised project schedules and resource plans, Managed budgets and project priorities, tracked project progress, reported project status to executives by using PMO dashboards, helped project members to overcome the issues and provided guidance for successful completion of project within budget and time.
• Represented IT Infrastructure team as a single point of contact to external vendors and internal business, QA and Dev. Responded to their needs. Suggested / evaluated implementation strategies, actively involved in negotiations about SLA, availability, performance and end user experience. Closely interacted with senior management and executives to align IT with changing business goals and vision.
• Faced SOX audits, Involved in IT budgeting, license management and external vendor relationship.
• Responded to changing needs, maintained day to day coordination with offshore and senior executives, established individual goals, identified training needs, performed appraisals, maintained healthy and productive work environment by taking complete ownership of the IT Infrastructure projects and related deliverables.
• Assigned as coach and trainer for the project excellence team in Confidential .
• SAP VPSX Project - The e-printer solution previously for the SAP landscape is made complex by the number of languages to be integrated beside the support for Bar Code and special characters. The new VPSX printing solution was important in terms of being a resolution for all the issues faced and in the extent of touching all the different business groups inside Confidential .
• The problem resolution for all printing issues with the roll-out of the new solution has had a major positive impact on all production sites.
• Excellent customer satisfaction scores of 4.86/5.00
• Rollout of solution was managed successfully for over 45 SAP landscapes within the Confidential Group worldwide.
• Out of a forecasted budget, around 20 % was project cost that was saved and has been given this back to the company which has been well appreciated by the sponsor
• Project was listed under the DM APAC newsletter at Confidential for successful rollout.

Confidential, Rosemead, CA

Project Analyst

Responsibilities:

• Coordinate with the project management (CCI Build) team and support the client team members in development of the projects.
• Assist in project planning & development cycles with activities spanning collation of requirements to writing specifications and shaping the software development process besides assisting senior project managers in project scope, budget changes and reports.
• Accountable for analysis of projects & providing suggestions; ensure compliance to delivery schedules and manage change requests.
• Participate in meetings with team members in preparation of new strategies & plans for accomplishment of organizational objectives.
• Liaise with CCI-Planning and QA team to finalize end to end process for the center for continuous improvement besides coordinating with the team on development, testing & quality reviews within a SAP program of high complexity.
• Monitor business performance, identify & execute business process optimization and evaluate SAP in coordination with various teams.
• Preparation & implementation of cutover plan for various CCI-Enhancements; mentor team members in RICEFW Development life cycle and CCI END to END Process flow.
• Conduct Architect Design Review with SME for all new/major RICEFW object changes; liaise with CCI-Control and CCI-Security team for new SAP Enhancements besides providing support on post-production activities for SAP implementation.
• Analyze data for generation of high and low level status reports for senior management; assist in development of data reports for executive level management requirements.
• Focus on implementation of efficient project management techniques; assist team members in managing quality, regression and performance testing of various projects.
• Coordinate with team members in improvement & management of change requests during project development cycle; ensure smooth flow of processes between various teams in the organization.
• Develop workflow diagrams for the project team, developers and process team; assist the process team with Mercury testing and with relevant documentation to comply with quality control requirements.
• Liaise with the SAP Basis team to ensure successful implementation and transport validation besides providing support on post-production activities for SAP implementation.
• Coordinate with quality management & quality assurance teams; provide necessary artifacts, data for resolution of queries besides focusing on project planning, coordination and implementation of QA methodology.
• Coordinate with process and development teams for resolution of defects prior to implementation.

Confidential, Tulsa, OK

Graduate Assistant

Responsibilities:

• Worked on Vertere Inventory Management tool for materials management at the Environment, Health and Safety Department, Confidential ; involved in preparation of analytical and statistical reports and providing the same to the materials management team.
• Assisted team members in collation & maintenance of project information; participated in meetings conducted by the project manager. Coordinated with the managers in preparation of new policies & strategies for accomplishment of team objectives.
• Assisted in management of electronics communication within the department of undergraduate admission in the university besides managing various ad-hoc assignments. Liaised with the Assistant Dean of Admission pertaining to project activities.