Professional Summary

• Twelve years of IT Project Management experience, with PMP certification received in 2006. Projects successfully led and completed include Data Center, Call Center, Data Network, Voice over IP VoIP , Applications Development, and Business Intelligence/Data Warehouse. Twelve years of Fortune 500 IT experience, and over twenty years employed in various aspects of corporate IT.
• Experienced planning, and leading projects with matrix team of up to 40 team leads, managers, architects, analyst, developers, and testers, as many 5000 man hours, and budgets up to 4.1 million.
• Thorough understanding of Project Management Body of Knowledge PMBOK , including Integration, Scope, Time, Quality, Human Resources, Communications, Risk Management, and Procurement.
• Extensive experience beginning in 1995 of all aspects of network and infrastructure project management, including design, planning and implementation for very large Data Centers and Call Centers. This includes testing and troubleshooting protocols, routers, switches, firewalls, servers, ACD, IVR, and data circuits.
• Network Security Project Manager for over a dozen enterprise level Network Security projects including PCI and Web Security projects.
• Lead numerous large voice projects since 2004 including Cisco, Nortel, Adva, Mitel and Avaya solutions Most recent experience includes fifteen months as Network / IP Voice Project Manager for a major utility, including LAN, and Wireless refreshes at forty field office, an major Cisco CVP IVR upgrade, and a redesign and refresh of the Corporate Cisco Unified Communications Infrastructure completed in May of 2013.
• Excellent record of delivering projects on time, under budget, and without adverse impact to network service levels both during, and following implementation.

Professional Experience

Confidential

IT Network Project Manager Contract Consultant

• Responsible for all current Network Infrastructure projects at one of the nation's largest Electrical Providers.
• Projects included new Cisco Call Manager deployments at eight of Oncor's ten largest sites. Deployments were successfully preceded by redesign and refresh of Cisco Unified Communications infrastructure including Cisco Call Manager and Cisco Unity refresh for existing Cisco Voice over IP sites, and deployment of a new Enterprise Dial Plan.
• Project successfully completed also include the delivery of a complete upgrade of data networks, voice networks, and servers at over 80 regional offices, with over 40 sites delivered since May of 2012.
• These site refreshes also included deployment of Hewlett Packard Active Directory servers, and Cisco Voice over IP Telephone Systems, at selected sites, as well as provisioning, and circuit turn-up and testing for new PRI circuits.
• Built a core team of nine resources provided by Oncor, HCL Corporation, and Able Communications into a high functioning integrated team, delivering complete Field Office refreshes at the rate of up to 18 sites per month. Also managed the Statement of Work SOW these resources are provided under, all work charged under the SOW's, and all project financials for the business.

Confidential

IT Applications Development Project / Program Manager Contract Consultant

• As part of the Corporate PMO, provided IT Project and Program Management leadership at a leading national provider of voice, data, Internet, VoIP and managed services.
• Managed project definition, business analysis, planning and initiation, requirements management, project tracking and oversight, quality assurance, configuration management, risk management, change management, production support, testing, estimates, and project schedules/timelines.
• Projects delivered included a cross functional Applications Development and Computer Telephone Integration project utilizing Remedy, ACD, IVR, and text to speech technology.
• Program Management responsibilities included participating in Release Management, including planning, and all User Acceptance and User Validation testing, for a 22,000 hour integrated applications release with 20 projects.

Confidential

Business Intelligence Project Manager Contract Consultant

• Projects included data architecture and design, development, testing and deployment for Data Warehouse Integration. Deliverables typically consisted of extracts and Business Objects Reporting, as well as infrastructure procurement and deployment required to support the new functionality.
• Responsibilities included planning and initiation, requirements management, project tracking and oversight, vendor management, quality assurance, configuration management, risk management/mitigation, change management, production support, testing, project funding, estimates, project schedules/timelines.
• Vendor Management for external development and testing resources, including onshore, offshore and blended teams.
• Managed all projects to insure to security, audit and regulatory guidelines, including Sarbanes Oxley were met. This included base lining documents, and obtaining required approvals for all artifacts and milestones.

Confidential

Infrastructure Project Manager

As the first Infrastructure Project Manager for the world's largest exposition and Convention Support Company, created standardized enterprise IT Project Management processes and standards, and drove their consistent use across IT. Designed, implemented and supported a SharePoint web portal for all infrastructure projects.

• Managed the program to upgrade the network, servers, and telephony at fifteen regional offices. Upgrades included network replacement and redesign, circuit migration, ACD and IVR replacement, and the replacement of existing PBX's with new Voice Over IP systems.
• Led all other key IT Infrastructure deployments, including a multiple PCI Information Security initiatives, and a major infrastructure and software upgrade for the enterprise ecommerce web site.
• Project Manager for six PCI / Network Security projects.
• Designed, implemented and supported a SharePoint web portal for all IT Infrastructure projects

Confidential

Project Manager, Corporate IT Project Management Office 2004 to 2006

• Led Network, Data Center and Call Center implementation projects, including the IT Project Management Office's largest and most complex Call Center project to date, from start to finish.
• Led nine major Call Center infrastructure upgrade projects, including network, server, telephony and network design upgrades, as well as replacement of multiple DS3 data and voice circuits as each site.
• Average Customer Satisfaction score on assigned projects during 2005 was 4.6 out of 5.0.
• Served as Project Manager for the network conversions of 6 legacy LAN's in a major Data Center. On each LAN, process included post implementation testing of all Cisco routers and switches, HP, Sun, and Intel servers, DS1/DS3 circuits and firewalls, as well as the applications they hosted.
• Reported directly to the Director of Network Operations, leading key initiatives including:
• Senior Network Analyst, Corporate Network Operations 2000 to 2004
• Utilized active directory for the delivery of site wide DHCP Scopes and documentation for twenty very large IT Call Center and Data Center Redesign projects
• Redesign and automation of the Remedy ARS based Change Management process with VBA based scripts, resulting in a reduction in network service interruption frequency and duration throughout the enterprise. Responsible for daily review of all network changes prior to final implementation.
• Following the creation of Cingular Network Operations, managed two employees and was responsible for tracking and budgeting all data circuit bill payment and circuit grooming.
• Led the annual audit, tracking and consolidation of combined Bellsouth and SBC Wireless network maintenance agreements, resulting in documented annual savings averaging over 600,000 per year.

Network Analyst for Corporate Network Operations

Project Lead for all Network Services requirements and operating practices, as well as all project tracking processes and documentation.

• Extensive experience Network Operations experience including large data center implementations.

Technical Summary:

• Software: Cisco Voice including CVP, CUCM, and Unity Mitel Call Manager MS Office, Project, SharePoint, and Visio Microstrategy Business Objects Remedy Cognos
• Operating Environment: Cisco Router and Switch IOS MS Windows, UNIX,
• Database Support: Oracle, Teradata, SAP
• Certifications: Project Management Professional PMP Certification, 2006 - Present