Elicit and write IT requirements using a formal process including: concept diagrams, use cases, and detailed functional requirements Business Requirements Document .
Review all completed requirements in department for quality and clarity.
Facilitate quick and efficient completion of all projects in department by ensuring: Requirements for other projects are completed on time, Estimates for hours on other projects are completed on time, and Project Managers are keeping projects on track.
Prepare excel reports that detail the progress of projects and review them with department heads
Identify viable candidates for Capitalization for accounting purposes and guide them through application process.
Achievements:
Trained in Business Analysis using IIBA industry standards.
Assisted 39 Project Managers to complete projects quickly and efficiently.
Wrote requirements for 8 projects over a 2 year period.
Successfully guided 15 projects through the Capitalization process.
Revised existing Requirements document format to one that will be more efficient and detailed.
Premier Merchant Advisor:
Confidential
Responsibilities:
Provided Customer Service at a level beyond the capabilities of Customer Service Representatives to external and internal customers
Analyzed accounts and changed pricing for retention purposes.
Explained terms of contracts and pricing.
Advocated on customer's behalf with other departments and companies.
Achievements:
Enhanced, updated, and performed corrections on accounts.
Customer Service Call Center Representative:
Confidential
Responsibilities:
Explained billing to Merchants.
Submitted requests for changes to accounts.
Proactively reviewed information on accounts with Merchants to help them avoid issues in the future.
Achievements:
Assisted customer to reconcile credit card transactions and deposits.
Financial and Insurance Services Associate:
Confidential
Responsibilities:
Operated TAB Bank Financial and Insurances Services sales office.
Approached potential customers in Flying J Travel Center
Sold financial and insurance products to individuals and businesses
Acquired licenses to sell Life and Health insurance
Achievements:
Met or exceeded sales goals for personal and commercial accounts.
Mentored new Associates.
Outside Sales and Service Representative:
Confidential
Responsibilities:
Managed tri state sale sales territory.
Used various methods to prospect for customers
Sold pest control service to residential and commercial accounts.
Conducted thorough residential and commercial inspections.
Prepared detailed reports to Department of Agriculture standards.
Calculated pricing, wrote and explained terms of contracts.
Achievements:
Met or exceeded sales goals for residential and commercial accounts.
Privacy Policy
