SUMMARY

• Overall 15+ years of Project/Program Management (Agile and Waterfall), Coordination and Operations Experience Managing both onsite and offshore projects and complex Programs including all phases of SDLC viz., Requirement gathering and other functional aspects of Project and Program Management, Multi - site rollout and Support.
• Certified Professional Scrum Master & PMP Practitioner
• Extensive experience in using project Management tools like MS Project, MS Excel, Clarity Tool, JIRA.
• People Management, Client Management, Presales & Business Development.
• Helping Scrum Teams in adopting Scrum practices, values and principles.
• Facilitating team to take decisions and eliminate impediments.
• Facilitating communication with Product Owner and other external stakeholders.
• Estimation of stories, conducting backlog grooming, sprint planning, review and retrospective
• Cost, schedule and scope baseline development
• Assist Product Owner to define acceptance criteria, maintain scrum related documents e.g. Sprint Backlog, Release backlog, Burn down chart, Scrum dashboardand monitor project progress
• Co-ordinate with Product Owner for maintaining Product Backlog and planning releases
• Help to achieve stable and consistent communication at all levels, removing impediments and increasing the productivity of the team
• Proficient in Effort Estimation
• Taken ownership for implementing software engineering processes and agile best practices
• Simultaneously managed multiple projects in an onsite-offshore setup.
• Adept in Project management including management of project cost, quality, schedule, scope and adhering to the quality processes mentioned in the Quality Management Plan
• Worked as Test Manager, exposure into several test management and automation testing tools.
• Experienced Business Analyst, working at Client environment
• Proactive in reaching out to different levels / department in the client organization to meet the stated and unstated goals and needs of the organization.
• Extensive experience in developing Business processes in Cross Functional Areas like Web application, Cloud Services, Retail Automation, Financial systems, Oil & Gas station automation projects.
• Expertise in Directing, Managing (Functional and Operations mainly) IT projects and large programs based on various IT technologies.
• Experienced project management and review engagements, with an ability to recognize business objectives, foresee solutions, develop approaches, estimate resource and execute projects on time and within budget.
• Practiced ITIL as part of the delivery responsibilities in multiple projects.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with government authorities / agencies, client executives and their respective teams.

TECHNICAL SKILLS

Languages & RDBMS: C, C++, Java, MySQL, ORACLE

SDLC Methodologies: Waterfall, Agile Scrum

Project Management /ALM Tools: JIRA, MS Office, MS Project, Clarity Tool for Agile, Open Office, MS Office, MS Visio, HP ALM

PROFESSIONAL EXPERIENCE

Confidential, VA

Scrum Master & Project Manager

Responsibilities:

• Sprint Planning, Scrum daily Meeting
• Working with PO for Story workshop, grooming, backlog prioritization
• Sprint reviews and retrospectives
• People Management, Client engagement, Risk Management
• Status Reporting, maintaining burn down charts, velocity chart, other agile metrics
• Requirement Gathering & UI wireframe Verification from various stakeholders
• Data migration design review and verification to make sure data mapping is correct
• Trial and Demo data migration multiple times in Test Environment to see and remove hurdles if any
• Scope management all new and updated requirements
• Risk management & Dependency analysis (RAID preparation)
• Defining responsibilities to all stakeholders (RACI preparation)
• Application deployment at client environment & testing.
• Test cases review and executions in client site TEST environment
• Stakeholders Communication Management
• Technical guidance to team working at offshore & Status tracking
• UAT & final sign-off responsibility
• Project administrative & operational work

Confidential

Sr. Program Manager

Responsibilities:

• Played Role as Scrum Master for multiple modules of big program.
• Sprint Planning, executed Scrum Meetings, Retrospective Reviews.
• Managed Product and Spring Backlogs.
• Release planning, tracking impediments, removing barriers and facilitating coordination across all roles.
• Ensure that the project scope entails the required details and deliverables, etc.
• Planning and tracking of a project portfolio; problem identification and resolution; and change management issues throughout the projects.
• Interact with customers at the technical level, as required.
• Managing, directing and assisting the entire team of 70+ professionals to achieve project goal.
• Prepared and Conduct weekly, monthly meeting with each county business and IT team.
• Prepared and Conduct steering committee meeting.
• Review current Business structures or environment and propose innovative, cost-effective and efficient IT solutions.
• Customized Application Deployed at diverse locations for multiple clients.
• Working with the executive leaders to ensure the right work is getting prioritized. Providing value to the business by operationalizing strategic and tactical programs and projects.
• Providing program level review to all stakeholders. Providing planning, tracks impediments and provides oversight to a concept moving from the Exploration through Deployment phase.
• Conducting and facilitating Project kick-off meetings with all stakeholders.
• Conducting and facilitating requirement gathering workshops with the customer teams, business and technical product line owners / SMEs and scrum masters to define user stories, acceptance criteria, project constraints and quality criteria.
• Working with the technical product owners and scrum teams to estimate the user stories and prepare project timeline and budget documents.
• Interface with vendors to obtain required equipment and software in a timely manner while ensuring proper audit and budget controls are met.
• Provide procedural direction to the company for the actual implementation of the network servers used, as well as interface with internal users, development personnel and other technical staff.
• Provide direction in complex problem solving situations and participate in direct interaction with internal staff as required. Identify process improvement opportunities.
• Manage, review and maintain a consistent backup and disaster recovery plan.
• Collaborate with operations, QA and third party data centers to provide technical direction on network topologies, server configurations, hardware/software deployments, firewall configurations and other administrative tasks related to the staging and maintenance of company development, testing and production servers.
• Led PMO group and Cross Functional Coordination’s.
• Ensure timely and effective delivery of hardware upgrades, network upgrades and new configurations.
• Document technical requirements, develop and oversee project plans and implement change control procedures. Facilitate design sessions and architectural reviews. Participate in technical advisory roles, as required. Mentor associates and foster a learning and growth environment.

Confidential

Chief Manager Projects

Responsibilities:

• Preparing Business Requirements, Coordinating with Off site team for deliveries.
• Biweekly Review Calls and Daily Meetings with Client and updates.
• Customization to existing systems.
• Short listed reliable & efficient suppliers for semi-automatic, ETC, ATMS, slow speed weigh-in-motion systems.
• Identified operations & management agencies for subletting. Executed contracts for outsourcing and subletting.
• Deployed the execution and operations team and ensured effective coordination between both the teams.
• Developed Application customized and deployed at multiple locations for the prime client.
• Executed and Managed deployment to 150 Toll Lanes (Semi Automatic & ETC Fully Automatic lanes with RFID Readers and Transponders) across 5 projects - Installed across 5 different states.
• Finalized Contracts and Work orders with System Integrators and Vendors.
• PMO activities and Coordination, Cross Functional Coordination and Project Documentation.
• Designed and formulated the Annual Maintenance Contracts (AMC’s) including SLA’s.
• Coordination with Vendors, Clients, Business owners, Installation and Customer Support Teams, Engineering and Software development teams, Finance team etc.

Confidential

Head Customer Support & Installation

Responsibilities:

• A Leading System Integrator for ITS ( Toll Projects - Semi Automatic, Fully Automatic, Electronic Toll Systems using RFID).
• Led and directed a team of 150 employees that included Regional Managers, Project Managers, Service Managers and Engineers etc. Directly reported to the MD.
• Executed & commissioned all projects PAN India, post maintenance support, contracts & financial closures.
• Executed Annual Maintenance Contracts with Government and Private Concessionaires.
• Acted as the single point of contact with APEX authorities like NHAI, TCIL and MORTH.
• Coordinated for Customization of Application developed centrally and deployed at different locations.
• Generated renewed assured business of 60 million annually through AMC's for 5 years.
• Managed resources through transparent hierarchy and 360 degree reviews.
• Developed SOP's and implemented them throughout the organization.
• Identified System integrators - Prepared RFP’s, Analysed Proposals and Quotes with Comparison.
• Finalized Contracts and Work orders with System Integrators and Vendors.
• Project Related Activities coordinated and necessary documentation and communication maintained and coordinated for PMO.
• Designed and formulated the Annual Maintenance Contracts (AMC’s).
• Executed automation projects at 127 Retail outlets Located across 3 States and 7 Divisional Offices.
• Developed Repute with Clients (Government) & Third Party Consultants.
• Project Coordination with Overseas Partners / Contractors / Vendors.
• Identified as significant contributor across 11 state offices of IOCL and IBP (Pan India with 1200 sites).
• Executed parallel multiple projects with several vendors & due Governance that resulted in savings on operational expenses.
• Received team award bonus of INR 1 million.
• Managed Execution, Installation, Commissioning, Handover to clients, Post installation Support.