- Expert in leading mission-critical, complex, high-profile initiatives, operations, programs, and multi-functional projects.
- Extensive experience in operations, budget planning and preparation, specifications and contracts, administration, technology, staff management, troubleshooting, testing, quality control,security, and safety. Demonstrated record of success in meet ing schedules under extreme time-constraints, tight budgets, and challenging environments through effective utilization of manpower, equipment, scheduling, cost control, and leadership .
- C-Suite Stakeholder Presentations Process Improvement Vendor Evaluation Selection
- Change Management Procedure Development Team Budget Management
- Large Scale Project Management Infrastructure Implementation Business Analysis Planning
- Program Management Requirement Identification IT Strategy
- System Integration Global ERP Implementation Technology Deployment
PROFESSIONAL EXPERIENCE Confidential Technology Growth Platform within Accenture Methods Tools practice Confidential Comcast Corporation, Evolution Program. Managing of two SalesForce integration projects with O rder Management systems. Project planned to support mix of Agile and Waterfall project schedules methodologies. Key impacted applications SalesForce, CPQ, Century and Workbench Confidential Verizon Business, Service Assurance IT PMO. Managed ticketing migration project Average monthly ticket volume 7,500 . Key impacted applications ETMS and Remedy Confidential - Provides IP telecommunications systems for enterprises. Rated 3 in the world behind Cisco and Avaya.
- Rated 1 in USA for Unified Communication solutions. 560 employees.
Confidential - Relocated to DC for family reasons. Re-hired as a contractor to integrate newly acquiredbusiness-critical Enterprise M obility S olutions company . Initiatives for top-priority businessinclude release delivery based on customer specifications, integrate mobility with Product Marketing, Development, Quality Assurance and Support organization. Train and assimilateacquired staff into ShoreTel processes. Define Mobility short-term and long- term release strategy.
- Successfully delivered 2 programs, now the release standard.
- Directs and manages schedule s and change control to meet all milestones on-time.
- Successfully transformed documentation process in alignment with all new releases.
- All change, documentation, and release strategies and processes have been adapted as company standard practices across the enterprise.
Confidential - Managed multiple core release programs and OEMs for VOIP and Unified Messaging solutions. Programs span from 2 to 9 months. P ortfolio includes hardware software engineering, operational and logistical initiatives coordinating OEM vendors and internal teams including Product Management, Marketing, Engineering, QA, Operations, and Global Support Services.
- Member of n ew C ountry P rioritization T eam with Sales and B usiness Development E xecutives.
- Key contributor in new strategy for quarterly releases.
- P erform ed postmortem and implement ed lessons learned.
- Instrumental in developing and planning country expansion strategies.
- Successfully rescued vendor relationship with conference bridge solution OEM. Collaborated with vendor to align contracts, responsibilities, and hardware for the next critical release. Resolved all issues saving significant dollars.
- Instrumental in developing the Product Development Process based on theWaterfall method. Process is utilized for al l programs.
- Implemented change control process and planned program international expansion encompassing test, alpha and beta strategy, and country specific plan integration into core release.
Confidential Global specialist in energy management . O ffers integrated solutions across multiple market segments. PROJECT MANAGER - Post-acquisition, retained with full responsibility for all new project implementations ,maintenance, budgets, billing, revenue recognition, allocation of internal staff, external contractors and overseas outsourcing. Prepared and presented profit center P L during month-end closing.
- Responded to RFQs. Instrumental in obtaining new business and scope expansions.
- Created new maintenance renewal contracts . S ecured upfront payments for future scope expansion.
- Earned the Top Leadership Scores from customer surveys.
- Successfully delivered software solutions including web - based remote energy monitoring systems, electric validation, estimating, editing engines , and advanced energy billing system s targeted to utility customers.
- Assumed total project management responsibilities during a 40 layoff .
- Consistently delivered 10 of profit center revenue from client change orders
- Successfully balanced resources and projects continuously prioritizing and allocating limited resources while maintaining the highest customer satisfaction.
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