PROFESSIONAL SUMMARY

• Experienced in planning, implementing and managing legacy, as well as, state of the art Information Technology solutions, with over 27 years of experience.
• System Center Configuration Manager 2007 Infrastructure Design Experience in a large environment.
• Extensive experience with the migration, installation, and maintenance of computer networks. This experience includes servers, workstations, DOS, Windows NT, 2000, XP, and Windows 7, OS/2, SMS Microsoft systems.
• Experience in other Microsoft Management technologies, including Active Directory services AD , and WSUS.

TECHNICAL SUMMARY

• Tools: MS Project, MS Excel, MS Word, MS PowerPoint, Exchange 2010, IIS, SMS, SCCM
• Novell Zenworks, WINinstall, WALLs, ORCA, Admin Studio, Altiris, Visual Basic,
• Scriptit, Autoit, Kix, Batch files, Terminal Server, Netstat, Lotus Notes 4, 5, 6
• Communication Manager 1.11, Compaq Insight Manager, Pagemaker, Adobe
• Photoshop, Adobe Writer, RACF, TSO, CICS, JES2, Ingres, Host Explorer,
• Fluke meter
• Databases: MS SQL Server, MS Access 2010, Oracle, Lotus Notes Database

Environments: IBM/PC 2 Compatibles, Dell, HP, Compaq, Sony, Routers/Cisco, SMS/SCCM,

• Cabletron, DOS, OS/2, Windows workstation/server, 3.1, 95, 98, NT, 2000, XP,
• Windows 7, Active Directory, UNIX, Novell Netware 4.x, 5.x, NDS, CSU/DSU's,
• MUX's, RAS Server, Citrix Metaframe, Veritas Backup Exec, HP Openview,
• HTTP, SNMP, NFS, SNA, T1, T3, IP, TCPIP, IPX/SPX, DHCP, DNS, WINS,
• LDAP, FTP, LAN, WAN, LAN Server, Frame Relay, Fiber optics, Cat5, Palm

EXPERIENCE

Confidential

Desktop Engineer

• Used System Center Configuration Manager 2007 Microsoft Security patching and software distribution.
• Troubleshoot System Center Configuration Manager software distribution problems
• Engineer processes and procedures aligned with future business needs
• Used Service Now as an Incident Management, Problem Management tool

Confidential

Systems Engineer Lead

• Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
• Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
• Troubleshoot all aspects of Configuration Manager effectively and understand the product flow encompassing software distribution, patch management, operating system deployment.
• Migrated users from Radia software delivery system to Systems Management Server SMS and SCCM .
• Troubleshoot Systems Management Server SMS SCCM problems during and after software distribution.

Confidential

Computer Engineer

• Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
• Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
• Tested newly developed MSI and MST's using InstallShield for automated installation. Troubleshot applications that would not operate according to Active Directory delivery system and Subject Matter Expert.
• Migrated users from Windows 2000 to XP.

Confidential

Account Executive

• Proposes the proper solutions to customer by integrating IKON technologies to include the appropriate front-end solutions.
• Proactively develops new customer contacts, reviews leads, protects territory and participates in increasing revenue stream within current accounts. Actively participates in account reviews.
• Promoted products and represents the company at off-site customer meetings.
• Maintain a contact list for all accounts.
• Maintain records of all account activity within sales database
• Coordinates the necessary resources to respond to major corporations for vertical markets or professional institutions, with a team of specialists.

Confidential

Computer Engineer

• Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
• Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
• Tested newly developed MSI and MST's using InstallShield for automated installation. Troubleshot applications that would not operate according to Active Directory delivery system and Subject Matter Expert.
• Migrated users from Windows 2000 to XP.

Confidential

Software Engineer

• Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
• Troubleshot applications that would not operate according to Active Directory delivery system and Subject Matter Expert.
• Used Altiris for packaging and distribution of software to Active Directory Groups and created Group Policy Objects.

Confidential

Software Engineer

• Used InstallShield to generate MSI and MST files for application distribution.
• Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
• Tested newly developed MSI and MST's for automated installation. Troubleshot applications that would not operate according to Active Directory delivery system and Subject Matter Expert.

Confidential

Software Engineer

• Skilled in installation, configuration and the maintenance of Microsoft Windows NT4.0 Server / Windows 2000-2003 Server with a recent NT to 2000 Active Directory Migration.
• Experienced working with Server-class hardware. Competent working with various flavors of RAID hardware, software, RAID-1, RAID-5 Demonstrated expertise in troubleshooting and documentation while maintaining excellent interpersonal skills
• Installed, configured and maintained one of the first Windows 2000 servers on the GM network. Server was used to store test applications and test data that is required to be retained for seven years. Configured Veritas Backup software for nightly, incremental and weekly backups to enable backup and recovery of this production critical test data.
• Used InstallShield for scripting windows Visual Basic scripts and automation tools such as Scriptit.
• Certified, tested and packaged over 150 applications for Windows 2000 migration using WALLs MSI scripting software. This process is used to ensure software will not break the operating system or cause any conflict with other Microsoft applications.
• Established and maintained fully documented Disaster Preparedness and Recovery Plan for the Electromagnetic Compatibility EMC organization. EMC is responsible for the testing of electromagnetic interference for vehicle electrical equipment.
• Solved many Netbios issues and have gained a high level proficiency in configuring WINs services.
• Lead Asset Management effort for the 10 million Windows 2000 migration project that supported technical resources and troubleshot technical issues on all GM platforms to include GM Online GMOL , Engineering Workstation Service and Support EWSS , and the Engineering Test Network EtNet .
• Provided Test Engineers with the ability to analyze data by configuring DOS 5.0 and 6.0, and Windows 3.1 computers that are used to control test equipment that is attached to the GM network for uploading test data files.
• Experienced in the support of Lotus Notes by installation, configuration, and troubleshooting versions 4, 5, and 6.

Project Manager

• Managed the activities of 10 technical consultants in the migration, transition and deployment of over 5,000 Engineering Test Network EtNet and other test workstations, desktops and laptops ahead of schedule and within the prescribed budget.
• Worked directly with the UAW to ensure timely movement of computer equipment to avoid unnecessary delays and unplanned downtime for end-users scheduled for deployment in Southeastern Michigan and throughout North America and Mexico.
• Managed the migration effort from implementation to operation using the System Delivery Process 21 SDP-21 version 7.0--the project management framework used by the General Motors corporation.
• Project Manager for the IT portion of a 68 million building addition. Renovation was undertaken to accommodate new test cells that were intended to be outsourced to the Ford Motor Company and DaimlerChrysler. Responsible for the network infrastructure from design to implementation. Ensured network infrastructure was designed in accordance with GM Consistent Plant Technical Architecture CPTA security standards by creating a separate VLAN to protect the GM network from potential intrusion.
• Managed the procurement and installation of all information technology hardware to ensure the approved Bill of Materials BoM for the GM Test Laboratories on the Pontiac Centerpoint Campus, Warren Technical Center and the Milford Proving Grounds was readily available, in preparation for migration to the Windows 2000 operating system.
• Managed Projects for the Southeastern Michigan Move Process SEMP team. Successfully planned and coordinated the movement of over 1,500 desktops, laptops and associated peripheral devices to other GM corporate and engineering locations. Project was completed on time, with no missed Service Level Agreement metrics, and with no need to implement any corrective action reports with the use of ITIL related internally designed processes. Used Visio diagramming tool to design floor plans for new users.

Confidential

Senior Network Technician

• Managed over 1,000 Windows NT and OS/2 servers and 3,000 personal computers throughout the United States. Provided Help Desk and 2d and 3d level support for numerous applications on these platforms with the use of HP Openview 4.0.
• Managed the implementation and upgrade of multiple network monitoring and management tools such as Insight Manager, SNMP and Host Monitor.
• Provided leadership and direction for the LAN and WAN production server team and support staff in preparation for and during the transition of Bank of America to National City Bank.

Confidential

Personal Computer Support and Development Engineer

• Installed, configured and troubleshot personal computer teller stations and administration desktops in Pittsburgh and Cleveland. Used HP Openview Service Desk to provided level 1, 2 and 3 support.
• Procurement Manager for all information technology purchases, which included all hardware, software, maintenance agreements, contracted services and vendor agreements.

Confidential

Systems Engineer assigned to General Electric Medical Systems

• Provided Help Desk support in a IBM MVS environment by troubleshooting mainframe, peripheral and personal computing problems.
• Used tools such as RACF and TSO to reset passwords, reset print queues. Ran batch jobs with CA7 and CA11 scheduling software.

Confidential

Network Management Technician assigned to Department of Defense

Monitored the United States Logistics Command WAN which included nodes in the United States and Europe. Responsible for monitoring 200 routers, T1, T3 circuits, multiplexers, modems, CSU/DSUs using an AT T network management tool.

Confidential

Assistant Chief of Operations

• Managed operations personnel by planning, organizing and directing their activities.
• Provided technical status briefings for all communications and computer systems to Group Commander on a daily basis.
• Gathered system outage data to gain an understanding of the nature, impact, and cause s of system problems data obtained provided ability to identify incident trends by individual systems and services, thereby providing an opportunity to put preventive measures in place.
• Aided the Chief of Operations in conducting employee evaluations and providing performance feedback.
• Provided command and leadership for 70 people who operated and maintained communications-computer equipment.
• Directed operation and maintenance of 10 million worth of voice, computer and data communications equipment.
• Managed day-to-day deployment activities of the first computers sent to Desert Storm and Desert Shield.