SUMMARY

• Over 7 year experience as business analyst, Project Manager, Scrum master acted as a liaison between client and technical organization by planning, conducting, and directing the analysis of complex business processes.
• Successfully implemented numerous projects with various risk strategies and ensured on - time delivery as well as quality demonstrated from proven statistics of defect containment and traceability process.
• Ability to adapt to new technology and learn quickly in order to deliver quality product on time.
• Experience in managing a geographically dispersed SCRUM teams positioned in different time zones.
• Excellent written and verbal communication skills
• Complete life cycle experience inSCRUM, AGILE and project life cycle.
• Experienced in Project Planning and Project Management tools like MS-Project, JIRA for status planning and reporting
• Ability to Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and otherscrumrelated meetings.
• Followed Agile best practices by conducting backlog grooming sessions, Sprint planning, and Sprint retrospectives with the development team
• Business-based, business intelligence analyst and scrum master with a passion for data quality and process optimization. Talent for quickly mastering technology to deliver business critical information quickly and accurately.
• Proficient in using AgileScrummethodologies, performed roles ofscrummasterfollowing Sprint/standup sessions and used Microsoft Suite extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Project Management Office formulation, enterprise wide multiple project management, process development, lead, mentor and coach using Agile methodologies includingScrumand XP.
• Strong team-work skills
• Results oriented and thorough with detail
• Exceptional analytical abilities with problem-solving attitude
• Ability to manage cross functional projects, executed complex endeavors in multiple technology frameworks using onsite / offshore models (J2EE, Web, PEGA, Data migration, Client Server, Mainframe).
• Performed Manual Testing and Automated Testing. Experienced in Analyzing, designing, executing and reviewing new and old Test plans, Test cases, developing and maintaining Test scripts, analyzing bugs etc.
• Strong analytical, problem solving, communication and documentation skills, with emphasis on clear, detailed Business Requirement Document (BRD), Functional Specification Document (FSD), as well as reports to keep executive staff and team members informed of goals and project status.
• Business-based, business intelligence analyst and program manager with a passion for data quality and process optimization. Talent for quickly mastering technology to deliver business critical information quickly and accurately.
• Mentored teams through a complete transitioning from SDLC to AgileScrum. Helped define processes and tools best suited. Focused on customer needs through adherence to AgileScrumbest practices.

TECHNICAL SKILLS

Operating System: Windows NT, Windows 2000, MS-DOS, Windows 95/98/ and Windows XP

Project Methodology: Agile Scrum, Kanban.

Web Technologies: HTML.

Agile tools: JIRA, Rally, Version one, MS project

Office Tools: MS Word,,MS Access,MS Outlook, MS PowerPoint, MS Excel

Internet Technologies: HTML, XML, HTTP

PROFESSIONAL EXPERIENCE

Confidential, Milwaukee, WI

Senior SCRUM Master

Responsibilities:

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and otherscrumrelated meetings.
• Taught the team to create clear and concise Epics/User stories.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility, ensured consistent application ofscrummethodologies across the enterprise.
• Evangelized the benefits ofscrumto ensure its smooth adoption.
• Manage the lifecycle of code development from ideation to sprints to deployment.
• Successfully used Agile/Scrummethod for gathering requirements and facilitate user stories workshop.
• Documented user stories and facilitated story point discussion to analyze the level of effort on project specification.
• Analyzed and documented the business requirement and generated reports for the manager, wrote the software development plan and held meetings with developers and forwarded information and documents to them.
• Protect team from over-commitment, manage sprint/product backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery.
• Track and communicate team velocity and sprint/release progress.
• Pro-actively manage project risks and issues and minimize their impact on the project escalating issues and areas of concern to senior manager.
• Follow up with the end users and developers for user satisfaction and change management if necessary.
• Organized and maintained all phases of the software testing process, including planning tests, writing test cases, executing tests and tracking defects using Quality Centre, Worked extensively with the QA team for designing test plan.
• Managed Large and complex implementation projects for multiple clients concurrently.
• Managed activities involving the implementation team including solution design, requirements development, technical implementation and enhancements, data integration, quality assurance, testing and deployment.

Confidential, Miami, FL

Scrum Master

Responsibilities:

• Agile was recently adopted by our organization, worked as aScrummasterfor the emerging World Service Portal.
• Implementation of Agile procedures and work with the product teams to understand and rectify gaps that discovered in our process monitor.
• Coaching the team on Agile/Scrummethodologies and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and otherscrumrelated meetings.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility, ensured consistent application ofscrummethodologies across the enterprise.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices.
• Used AGILE methodology and worked in short SPRINTS to achieve goals.
• Participated inSCRUMSand discussed the open issues and statues.
• Participated in Agile Planning Sessions and assumed the Product Owner role for the agile initiative.
• Developed the Epics and Themes for theScrumProject
• Devised and prioritized the Product Backlog by conducting requirement churning sessions with various Business / Product Teams.
• Created and explained the User Stories to theScrumTeam and helped them design the Tasks.
• Designed acceptance criteria for validating the output of each Sprint.
• Reviewed Team Velocity on a frequent basis and advisedScrumMaster at various stages.
• Participated in Sprint Planning and Sprint review meetings for Finalizing the Sprint Backlogs and Verifying the sprint outputs respectively
• Created Release Tracking Document in order to track the necessary changes.
• Participated in Business Demonstrations and Decisions for the Release of the Sprint Output to Production.
• Gained a deep understanding of the global and regional product vision for assigned segments.
• Solid understanding of the agile methodology and experience managing projects using theScrum framework.
• Will work with cross-functional teams consisting of Marketing, Go-To-Market Operations, IT, Support, Sales, Channels and other Business Subject Matter Experts

Confidential, Atlanta, GA

Scrum Master

Responsibilities:

• Define the project scope, objectives, and timeline in collaboration with the project team and stakeholders
• Collaborate with the business analysts/Product Managers to review and analyze requirements and assist with functional breakdown of specifications for the user stories
• Create Backlog and prioritize the user stories based on their business value
• Determine the hardware and software requirements for the project and thereafter facilitate the fulfilment of those requirements.
• Lead the dailyscrumcalls with offshore teams situated in different time zones to monitor the progress of the deliverables
• Identify risks and provide recommendations for risk mitigation
• Conduct presentations and keep the senior management informed of Sprint progress and cross-dependencies
• Report team progress by burn-down charts and by conducting Sprint demos
• Follow Agile best practices by conducting backlog grooming sessions, Sprint planning, and Sprint retrospectives with the development team
• Record sprint metrics related to planned and completed story points, test cases, and bugs resolved
• Test if the user stories developed by the team adhere to the enlisted requirements
• Plan software release through RFP and get approvals for deployments from release management
• Assist in resolving the deployment related issues by communicating with DBA’s and development team
• Acted as a product expert, guiding requirements development and developing solution approaches leveraging existing technology.
• Lead implementation projects teams from requirement gathering, documentation, project planning, project execution, UAT to deployment and post launch hyper care and support.
• Support requirements documentation for internal and external use.
• Acted as a liaison/facilitator across marketing, sales and quality assurance, technical and operations group
• Managed and coordinated the QA process internally for all the implementations and enhancements for the client and escalated issues when occurred to the appropriate business unit to see it resolved.
• Established a communication plan for every client implementation/enhancement that documented the various internal build and deploy schedules and releases.

Confidential, Richmond, VA

Sr. Business Analyst

Responsibilities:

• Referred to existing documentation to understand the current functioning and processing of the system.
• Studied and assessed the clients systems and business processes.
• Conducted JAD sessions, interviews to allow different stakeholders to communicate their perspectives with each other, resolve any issues, and come to agreement terms.
• Conducted a change analysis to gauge the improvement and recommended changes.
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Involved in creating High Level Requirements (HLR) and Estimates (HLE).
• Provided key input in defining project requirements and system requirements
• Developed the Business Requirement Document (BRD), creating project initiation document (PID), project plans and managed scope.
• Utilized AgileScrummethodology for increased communication and collaboration.
• Assisted in disbanding Epics into workable user stories.
• Assisted in developing process flow, activity diagrams, sequence and object oriented design (OOD) using UML.
• Designed and developed use cases and assisted in building business analysis process models using Visio.
• Stream lined clerical work and mapped the automated system.
• Assisted in creating test plans and test cases and was involved in System Integration Testing.
• Played a key role in the User Acceptance Testing (UAT) and implementation of system enhancements and conversions.
• Functioned as a primary liaison between business, operations and technical domains through the course of the project.
• Performed data extraction from data warehouse using Informatica for reporting and analysis.
• Developed a good understanding of Auto Insurance and general insurance activities.
• Addressed all the business requirements and supervised in smooth and clean functioning of the enhanced module.

Environment: Scrum, MS Excel, MS Word, MS Visio, MS PowerPoint, HPALM, MS Outlook, MS Access, Informatica (v 7).

Confidential

Business Analyst

Responsibilities:

• Created the Business Requirement Document (BRD) and the Functional Requirement Document (FRD).
• Conducted interviews, brainstorming sessions for the elicitation of requirements.
• Referred to previous documentation to understand the existing system.
• Performed a GAP analysis, which helped to properly understand the AS-IS and assess the change required in the TO-BE to assess in risk analysis and cost analysis.
• Assisted in performing SWOT analysis to assert potential risks and benefits of the project.
• Used SharePoint platform to amalgamate artifacts and documents.
• Assisted in creating Process flow, sequence diagrams..
• Used Informatica in the extraction and transformation of data required for data verification and validation from the data warehouse.

Environment: Waterfall, Visio, MS Office, MS Projects, SharePoint, MS Excel, MS PowerPoint, Informatica (v 7).

Confidential

Business Analyst

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping.
• Created detail process flow documentation based on the input from system users and understood the system architecture.
• Designed the Functional Specification Document (FSD) based on the project scope and SDLC methodology.
• Facilitate issue resolution of defects uncovered through testing. Participated in ad hoc testing of system interfaces with Program Participants.
• Created and managed project templates, use case templates, requirement types and traceability matrix in Requisite Pro.
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Facilitated User Acceptance testing (UAT) for the application as a Business User.

Environment: HTML, MS Excel, MS Visio, MS Project, UML, Rational Rose and Windows X.