CAREER OBJECTIVE:

An exciting, challenging Senior IT Management position where I can develop a team which will bring together IT technologies, processes, and procedures that support the organization's strategic goals and objectives.

PERSONAL STRENGTHS:

Effective team leader with drive, passion, and the talent to motivate teams to succeed and achieve desired results Proven ability to lead by example within high-demand situations Highly organized, results-oriented project management skills with the ability to manage multiple, concurrent projects Outstanding customer service management that builds trust and end-user rapport Capability to see the Big Picture, as well as the details needed to achieve the goal Strong oral, written, and presentation skills, that include the unique ability to bridge technology and business goals and explain technical information in a non-technical way, so that it is easy to understand Capacity to analyze information and correct complex problems in an efficient timeframe Solid understanding of how emerging technologies can enhance productivity and help meet organizational objectives Cautious approach to risk, while still completing projects within scope, on time, and within budget. Ability and Experience to identify cost savings opportunities, ensure capital assets are efficiently utilized, and successfully plan for long term capacity needs and growth.

TECHNOLOGY FOCUS EXPERIENCE:

Management Level

• Datacenter/Co-location Management Tier 4 DCIM and Service Provider Management
• Service Provider Management of MPLS, ISP, POTS, Leased Line, Site-to-Site VPN, DMVPN, Fiber, Cable, Cellular, and SIP Infrastructure Verizon Business, Verizon Wireless, ATT, Comcast, Metronet, CenturyLink
• LAN/WAN/ Management of Cisco Router, Switch, Firewall, and VPN Infrastructure
• Server Infrastructure Management Dell PowerEdge, HP Proliant, Cisco UCS
• Mainframe/Midrange Computer System Platform Infrastructure Connectivity Support Only IBM Z-Series, I-Series, P-Series
• Virtualization Hyper-V, VMware, Citrix Winframe/Metaframe/XenDesktop
• Storage NAS Dell EqualLogic, EMC VMAX, Synology RackStation
• Backup Data Recovery Symantec Backup Exec, EMC Avamar, EMC Data Domain, EMC RecoveryPoint, VMware SRM
• Endpoint Protection/Antivirus McAfee, Trend Micro, Symantec Endpoint Protection, Bitlocker, Bit9 Parity
• Email GroupWise, Exchange, OWA, Office 365, Enterprise Vault, Websense Gateway, Ironport Gateway, MX and SPF Record Support
• Patch Management Altiris, Microsoft System Center, Solwarinds
• Internet Proxy Management Blue Coat, Ironport, Websense, Sophos
• Collaboration Services Video Conferencing Telepresence, Instant Messaging, Sharepoint Services, Web Conferencing
• IT Enterprise Services Vendor Management DNS, DHCP, WINS, KMS, ADCS, ADFS, Remote Access, Password Management, File and Print, SFTP, IP Faxing, MDM, IT Monitoring, IT Asset and Change Control, Log Management and Retention, Vulnerability Management, Cloud Services, IT Security Services Support, VOIP Services Support
• Development and Design of Multiple Operational Processes within IT Department
• Development and Design of Project Management Process within IT Department
• Banking and Credit Union Business Unit Application Support IT Operations Core Processing, ATM Services, Internet Banking, Mobile Banking, Call Center Support, EFT, Branch Services, Indirect Lending Services, Commercial Lending Services, Mortgage Loan, Insurance, Collections, Investment, Finance Treasury, Accounting, HR, Facilities, Security Services, Audit, Marketing, Travel Services, Executive Management BOD

Project Management Level

• 13 years of managing projects from 10K to over 1.0M in size
• Development and Design of Project Management Process for IT Departments
• Desktop Replacement, Standardization, and Configuration
• Desktop Virtualization Migration
• Data Center Location Migration
• Data Center Disaster Recovery Design and Implementation
• Data Center Core Switching Design and Replacement
• Server Backup Design and Implementation
• Server Consolidation/Virtualization Hyper-V and VMware
• Design and Implementation of Patch Management/Asset Control System
• SAN Installation and Data Migration
• Core Banking Platform Migration from Z-Series to I-Series Team Lead: ATM, VRU, and supporting interfaces
• Cisco Firewall and Internet Proxy Redesign
• Multiple Network-wide Cisco Router/Switch Replacement
• RSA Remote Access Upgrade
• Consultant Management for Internet Intrusion, Detection, Forensics, and Remediation
• PCI Compliance Review and Remediation
• Numerous Server, Database, and Application Installations and Upgrades
• Email Migration and Archiving Groupwise to Office 365

Technical Support Level

• 8 years of desktop end user support for small and large scale environments
• 6 years of multiple vendor application support responsibilities
• Design and Implementation of large, complex, Multi-Domain, Multi-Site Microsoft 2003/2008R2 Active Directory Service Environment
• Operating System Support and Maintenance for Windows NT/2000/2003/2008R2 Server and Windows NT/98/XP/Win7 Desktop
• Desktop Application Support for multiple versions of Word Perfect, Lotus 123, MS Project, MS Office, MS Visio, MS OWA, and Office 365 Products
• Database Administration for Microsoft Access 2000/2003, MS SQL Server 2000/2003

PROFESSIONAL EXPERIENCE:

Confidential

Engineering Services Manager

• At just over 2.5B in assets, Teachers Credit Union is the largest credit union with the state and is within the top 60 of the country. TCU employs 650 Team Members and the IT environment is composed of 1000 desktops, 50 Sites, over 400 Servers and Appliances, and 40 VMware Virtual Hosts. Responsibilities included: Management and mentoring of 11 Engineering team members. Data Center Management and DCIM for primary Tier III data center and management of DR infrastructure at remote colocation. Vendor Management for all Engineering Vendors, including review and negotiation of licensing, maintenance, and support contracts. Engineering contact for all IT Penetration Tests, Audits and Exams, including developing remediation responses for all findings. Development of an Incident Response Plan for all IT areas. Capital and Operating Expense budgeting for engineering initiatives, including development of 3-Year Capital Plan. Vulnerability Management and Remediation. Project and Maintenance Planning and Scheduling. Consultant Professional Services Management.

Confidential

Unified Communications Manager, IT Officer

• With almost 5B in assets, 1st Source Bank is one of the largest banks in Indiana and within the top 200 in the country. 1st Source employs 1200 employees and it IT Environment is composed of 1400 desktops, 90 Sites, over 500 Servers and Appliances, and 20 Hyper-V Virtual Hosts. UC Management Responsibilities included: Development of new IT Unified Communications Department. Hire, manage, and mentor staff of 5 support technicians responsible for all Telecommunications, Mobile Devices, SharePoint, Office 365 Hosted Email, SMTP, Lync, Voicemail, VOIP, ACD, and Video Conferencing. Wrote policies, standards, and procedures for all systems within department. Managed relationships with vendors and consultants for ongoing support, troubleshooting, and enhancements.

Confidential

• In addition to Project Management duties, responsibilities included daily supervision of eight staff members and six full-time consultants. Coordination of schedules between project teams and engineering staff. Supported and assisted staff with problem solving and identifying solutions. Assured that quality, security, and compliance controls were maintained. Reviewed technical solutions and presented same to management. Assisted IT Systems Manager with research and special projects.

Confidential

Designed and documented the Project Management process used by the IT Division. Coordinated a wide range of concurrent IT projects. Worked with multiple IT and Business Unit managers to create Project Plans, develop Scopes of Work and to assemble project teams. Identified Risks and Critical Path for projects to ensure they were completed timely and within scope. Worked with outside vendors and consultants to identify resource requirements, create detailed SOW's, define deliverables, and complete projects. Scheduled resources and reported project statuses to management CTO, IT Manager, and Business Unit Managers .

Confidential

Administration and support of Pervasive and SQL databases and the end user/customer applications that interface with them. Worked directly with application vendors to resolve application problems. Planned and coordinated application and operating system upgrades with IT Engineering and IT Support. Daily desktop and application support for approximately 180 users and computers.

Confidential

Part Time Substitute Teacher Tech Support

Supervised computer and drafting classes as needed. Tech Support of approximately 10 faculty and staff members. Designed and maintained Alumni Access database used within the recruitment and development departments. Worked with faculty to develop computer systems suited to individual needs. Maintained faculty desktop hardware and software, troubleshooting ongoing problems, and helped install system upgrades.