Project Manager Resume Profile

IT PROJECT MANAGER VoIP CONSULTANT SERVICES

Provided on Contract or by Specific Project

Goal oriented Information Technology consultant, Project Manager and Operations Manager impacting the acquisition and installation of Information Technology equipment and services. Passionate that technology be integrated smoothly, efficiently and align with business objectives.
Experienced in all aspects of telephone, data and Internet infrastructure projects including VoIP, Unified Messaging and Call/Contact Centers. Projects completed on time and often under budget.
Direct complex installations from network design, bidding, and evaluation to commissioning. Portfolio of successful assignments with Kodak, Xerox, Municipalities, School Districts and a range of public and private companies.
Assume responsibility to take the lead in problem solving, explain complicated technology to decision-makers and often requested to be a change agent concerning technology. Legacy of adding additional value to assignments.
Frequently remove the fears that often delay the purchase or installation of up-to-date systems such as over payment and disruption of business operations. Strong customer relationship, operations and management skills.
Experience as IT executive and IT consultant enables aggressive approach to project management and necessary consensus building. Provide guidance specific to the installation and adoption of the new technology and new business processes.
Frequently engaged to perform client needs analysis, create specifications, author Requests for Proposals RFP , and evaluate RFP responses and commission final product. Scope of technical knowledge adds to credibility of RFP. Life cycle costing approach solidifies project value
Past assignments included P L responsibility, IT outsourcing initiatives and launch of new network based product and services. Held permanent and contract executive positions General Manager, Engineering Manager, etc. , started consulting company.

All work assignments the result of referrals from former clients.

Project Management VoIP Telecommunications
Consulting Services IT Contract Executive
Operations Management Contract Negotiation
IT Infrastructure System Commissioning Outsourcing
Voice and Data Needs Analysis V D Installation Oversight
Structured Wiring Contact Centers Call Centers
Voice and Data Platforms PBX Telephone Systems
Unified Messaging Fiber Networks Wireless Networks
UPS Systems Data Centers E-rate

PROFESSIONAL EXPERIENCE

Confidential

Principal / Independent Consultant

Started IT consulting company. Advise clients on Internet applications, telephone systems, VoIP, wireless connectivity, call centers, LANs, WANs, ISDN, fiber connectivity, outsourcing of operations and operational restructuring. Provide project management services for installation as well as system s commissioning.

Confidential

l Performed extensive needs analysis of current and future applications
l Authored RFP and managed installation process.
l Included Contact Center, Voice Recognition and Remote Access
l Installation completed on time, on budget with no service interruption.

Confidential

l Performed extensive needs analysis of current and future applications
l Authored RFP and managed installation process.
l Included Unified Messaging and Work at Home access
l Installation completed on time, on budget with no service interruption.

Confidential

l Performed extensive needs analysis of current and future applications
l Authored RFP and managed installation process.

Confidential

l Retained by the District to coordinate the installation of a 1200 phone, 6 site VoIP system. Complicated installation completed on time, on budget no service interruption.
l Performed Needs Analysis survey of key users, improved systems bid document of architectural firm to deliver specialized features and to protect client.
l Arranged for and managed existing network VoIP certification. Results required modification of initial project plan and budget to insure system reliability.
l Suggested, designed and justified a multi-site private fiber network. Reduced operational costs by more than 50 . Provided fixed cost infrastructure for future communications initiatives.

Confidential

Upgraded Call Center for statewide crisis intervention and information unit
l Performed extensive needs analysis of current and future applications insuring purchased system provided maximum benefit to lifesaving operation
l Convinced client to shift to Contact Center operation. Enabled e-mail and telephone calls to be answered by same team. Improved speed of answer and lowered cost
l Authored RFP and managed installation process. No downtime of 24-hour critical operation

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