Career Profile

• Experienced PMP IT Professional with 12 years of extensive background in managing the Software Development Life Cycle SDLC of mainframe, client server and web based applications
• Forward-focused Project Manager with 4 years of experience in concepts of end-to-end project planning and implementation from scope management, effort estimation, risk analysis to quality management in line with process
• Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple projects in a matrix organizational structure
• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives
• Proven track record in leading technical, cross-functional teams in the delivery of complex systems within established cost, schedule, and performance goals.
• Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line and IT project deliverables
• Proven experience in monitoring onshore offshore delivery management for technical deliverables of concurrent projects
• Having a client focused approach to work with abilities in delivery management, focusing on maximizing customer satisfaction with the process compliance SOX and deliver the deliverables on time

Selected Achievements

• Won the Best SOX Compliance Application for General Ledger System
• Valued with appreciation for:
• o Dedicated support to the General Ledger Team and for helping to achieve 2009 SOX Compliance goal
• o Outstanding performance and lasting contributions supporting General Ledger System.
• Value addition for designs delivering low operational expenses, optimum savings of 2M within nine months for the year 2005 for the client American Express bank

Domain Expertise

Skill set

Technical

Operating System : WIN'NT, WIN98/95, Windows XP, MS-DOS, MVS OS-390

Groupware : Lotus Notes R4.5, R4.6 and R5 , LotusScripts

RDBMS : SQL Server 7, Oracle 8

Languages : Java 2, Html, JavaScripts, VB 6, VBScripts, SP, Crystal Reports,

ASP, JDBC, Servlets

Mainframes : COBOL 2, DB2, JCL, VSAM

Tools: Expeditor, Changeman, Fileaid, Remedy, Strobe, Jobtrac, Xmit,

NDM, Remedy, File Manager

Engagement Overview

Confidential

Role Project Manager

• Scope This system is a workflow application automated to allow Project Finance team to
• use the RIM template to perform credit grading and submit the updated scorecard
• to the approver for approval. It is used to record down the approved/declined/Refer
• back overridden scorecard information. The rating process will be monitored with
• audit trial and document control to lessen the human errors and turnaround time.
• Set-up of Project Finance Database in Lotus Notes Platform to capture the deal data based on the status of the scorecard. Mailer configuration is used in the system to send mails to the approvers and the creators

Accountabilities

• Lead discussions between the development and business teams to capture business requirements, use cases and acceptance criteria
• Involved in analyzing the risk, establishing contingency plans and initiating mitigating action.
• Providing direct reports with knowledge and direction, and guides their professional development
• Tracking Project Budget maintains project docs, report project status to stakeholders, assist teams in coordination with business.
• Handling the change control procedure gaining agreement for revisions to the projects from project sponsors.
• Developing project schedule plans and strategies, estimate resource requirements, develop and monitor work plans for completion of project tasks
• Developing detailed team task plan to identify tasks, resources and target date schedules
• Providing guidance to project resources in establishing work priorities and prompt delivery of project tasks
• Conflict / Issue Resolution among teams keeping in view the business objectives
• Monitoring and manage team morale and provide leadership presence to motivate the team
• Implementing and managed project changes and interventions to achieve project outputs
• Interacting with cross functional teams, helping business achieve its objectives
• Working effectively in global team distributed across geographic locations
• Participating in the development of project management best practices
• Maintaining project documentation and updates to relevant knowledge management bases
• Negotiating use of resources in a matrix management environment

Confidential

Role Project Manager

Scope Kaiser Permanente provides health care services to its members and non-members across US. The General Ledger system provided a broad range of capabilities for maintaining a detailed financial database and producing extensive management and accounting reports. The project scope involved in providing 24/7 production support, maintenance and enhancement. It had various application portfolios support like Patent Billing/Health Care, Supply Chain Management National Financials, HR Payroll, Information Management and Business Support Systems. We are supporting ten regions in USA namely SCAL, NCAL, Hawaii, Mid Atlantic, Georgia, Colorado, Ohio, North West, Shared Services, Program Office for production support, maintenance and enhancement activities. .

Accountabilities

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Defined and initiated projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coach, mentor and lead personnel within a technical team environment.
• Presented periodic Dashboard reports on the current program, future opportunities and client issues.
• Provided delivery management to ensure customer satisfaction and reference ability
• Monitored project activities and advised staff of issues due to resource availability.

Production Support Activities

• Oversaw the production support SLAs and ensure that all the batch programs strictly adhere to the SLAs.
• Rendered 24/7 support.
• Organised daily reviews of production tickets, weekly review with senior management on the trend and report progress on improvement areas and actions.
• Ascertained that the production tickets were monitored and brought under the threshold.
• Distinctively related the incidents to the service requests created.
• Assured that all the deliverables were delivered as per SOX compliance.
• Developed monthly RCA Root Cause Analysis report and having meeting with the client.

Confidential

Role Project Lead

Environment MVS OS-390, WIN NT, COBOL 2, JCL, SQL Server 2000, Jobtrac 3.5, Champs, TOAD,

Accountabilities

• Involved in detailed analysis design done for Fixed Report module.
• Instrumental role in testing and reviewing components those are to be delivered to onsite.

Confidential

Role Project Lead

Environment MVS OS-390, VSCOBOL II, DB2 8, JCL, VSAM, Strobe, File aid 8.8.2, Changemen 5.5.2, Jobtrac 3.5, NDM 4.4, XCOM 6.2, Xpediter 7.4

• Scope The project involved providing maintenance enhancement to American Express, USA AMEX for the following application:
• Global Information Services GIS1,2 4
• Corporate Accountable and Receivable System CARS
• Corporate Card member Maintenance CM
• This project dealt with the maintenance of American Express Corporate Accounts Receivable System and Corporate card Maintenance system for US domestic, Latin America and Canada Markets. This was the Primary Billing system for all corporate accounts. It maintained daily incoming charge activities, cycle accounts status, account aging, and generates different types of Billing/Report files. Analyzing all the jobs covering GIS/CARS/CM find out which jobs have taken more than 5 CPU minute's time. Demand Management was a process that demonstrated how an effective demand management contributed to revenue growth, lower inventories, and increased profit margins and defines what is reasonable to expect from the process.

Accountabilities

• Formulated the requirements at offshore.
• Carried out the analysis and prepared the list of jobs which has taken more CPU time which covered Procs, COBOL and DB2 programs.
• Developed the list of statements procs, COBOL and Db2 programs using strobe tool.
• Rendered suggestions for alternative options given by onsite and offshore to reduce CPU time for a job.
• Dexterously sent the test results, defect log and unit test deliverables to onsite PM.

Distinctive Highlights

• Successfully secured the Amex target savings of 2M within nine months for the year 2005.
• Bagged appreciation letter from Client.