SUMMARY

• A competent and experienced Project Manager, with more than 15 Years of experience in managing multi - disciplinary teams of varying sizes and complex programs of work in Development, Maintenance and Support Areas and has the ability to build strong relationships with all stakeholders and to turn proposals into reality.
• Especially successful in management roles that demand rigor, a high level of drive, dedication and a focus on delivering business outcomes through the use of various methodologies.
• More than 15 Years of experience in IT Industry with various roles like Project Manager, PMO, Technical Manager, Release Manager, Project Lead, Technical Lead, Developer, etc.
• Extensive Project Management experience including Resource Administration, Customer Relationship Management, Team Management and ensuring delivery within Quality, Time and Cost Parameters
• Extensive experience in SDLC with strong hand-on knowledge of several processes like Analysis, Design, Development, Testing and Implementation
• Extensive experience in handling Development, Maintenance and Production Support Projects
• Extensive experience in handling 24 X 7 Application Support Projects
• Extensive experience in working with various teams to ensure that multiple IT Projects remain on-track
• Through understanding of Milestones, Risk Management, Critical Path, Quality Delivery and delivery within agreed SLA
• Very good knowledge in Identifying Gaps, Defining Scope and Strong Collaboration with many different teams
• Strong Interpersonal, Communication and Presentation Skills
• Effective Time Management, Prioritization and Ownership Skills

TECHNICAL SKILLS

Languages & Front End: Oracle Developer Suite 10g (Forms & Reports)

Databases and related Tools: Oracle 11g/10g (SQL/PLSQL), Quest Software - TOAD, SQL Developer

Application: MS Office, MS Project

PROFESSIONAL EXPERIENCE

Project/Technical/Release/PMO Manager

Confidential, Dallas, Texas

Responsibilities:

• Ensure that the requirements set forth by the business are captured and documented correctly before the solution is developed and implemented
• Plan and define the scope of the project
• Prepare and Present detailed report for executive leadership to request Project Funding
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, schedules, funding and staffing
• Develop and maintain a detailed project plan as per defined Production Releases for the Application
• Participate in meetings and walkthroughs to analyze problems
• Interact with SMEs to understand Application limitations
• Research and suggest solutions for systems complex problems
• Identify the root cause and provide best approach to resolve the Issue
• Analysis and design techniques to solve business problems and ensure that the solution should properly integrated with existing application
• Coordinate with all working groups engaged in project work BAs, Development, QA, UAT, Business, IT, Vendors, On-Site/Off-Shore, etc.
• Estimate Effort and provide the timeline
• Provide technical briefing and reports to senior management
• Review Functional/Technical requirements specs required for the implementing the Change
• Record and Manage Project Scope and escalate issues wherever necessary
• Analyze Technical Impact and risk assessment for implementing any change in production
• Help to define the acceptance criteria for completion of the solution
• Communicate project status to project sponsor, relevant stakeholders, involved parties and all team members
• Ensure a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications
• Negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects
• Manage and lead the project team
• Manage team to ensure that all milestones are achieved within the agreed timeframes
• Ensure a high level of technical/functional knowledge within team members as evidenced through turnaround time of issues
• Plan and coordinate for Deployment and Releases
• Make sure for on-time delivery of all the deliverables with best quality
• Ensure effective quality control processes are in place to monitor deliverables produced
• Ensure proper Risk Analysis and Risk Management
• Coordinate for required Environment Setup
• Arrange Project related required trainings for the team
• Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results
• Identify and solve any conflicts that arise and minimize potential risks
• Playing a role of Release Manager and managing all the Releases by following the complete Release Management process defined by client

On-Site Delivery Manager (Support and Maintenance Project) and Technical Manager

Confidential, Santa Clara, California

Responsibilities:

• Single point of contact for all communications / escalation / discussion with customer during US Timezone
• Holding Weekly and Monthly External (with Client Side Senior Managers and Business Users) Meetings and Internal (with the Project Leads and Technical Leads) Meetings
• Communicating project status to project sponsor, relevant stakeholders, involved parties and all team members (On-Site and Off-Shore)
• Negotiating and resolving issues as they arise across areas of the project and where they impact on other activities, systems and projects
• Resource administration, customer relationship management, team management and ensuring delivery within quality, time and cost parameters
• Ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of customer communications
• Ensuring a high level of technical/functional knowledge within Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently
• Ensuring maximum customer satisfaction for both internal and external customers
• Developing and maintaining customer satisfaction measurement metrics in conjunction with Team Leaders
• On-time delivery of all the Deliverables with best quality
• Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results
• Identify and solve any conflicts that arise and minimize potential risks
• Resources On-Boarding/Off-Boarding
• Coordinate all the application transitions and knowledge transfers from other vendors
• Establish direct contact and communication with other service delivery providers and application contacts to resolve issues that cut across the Information Technology environment
• Managing staff to ensure that all milestones are achieved within the agreed timeframes
• Ensuring effective quality control processes are in place to monitor deliverables produced
• Responsible for reviewing BRD, Estimation, Technical Specification, Technical Solutions, etc.
• Providing Technical leadership and direction for the Support Team
• Coordinates with technical and project leads to accomplish assigned special projects
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business
• Responsible for identifying, analyzing, measuring and managing project risks
• Help Team in finding Technical Solutions where ever required
• Help Team in preparing Value Generation Ideas, Problem Management, etc.
• Help Team in preparing dashboard reports for ongoing monitoring of projects

Project/Technical/Release Manager

Confidential, Weehawken, New Jersey

Responsibilities:

• Responsible for BRD Analysis, Estimation, Designing, Testing and Delivery for Assignments
• Responsible for Functional Discussion with the Business with respect to the BRD.
• Responsible for preparing Functional Specification Document, Non-Functional Requirement Document, Approach Paper, Design Specification Document, Test Cases Document, Testing & Code Review Document, Delivery Release Notes, Deployments, etc.
• Communicating project status to project sponsor, relevant stakeholders, involved parties and all team members (On-Site and Off-Shore)
• Regularly reviewing Project Status and Emerging Risks and Select/Approve potential solutions
• Negotiating and resolving issues as they arise across areas of the project and where they impact on other activities, systems and projects
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business
• Ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of customer communications
• Ensuring a high level of technical knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently
• Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results
• Establish direct contact and communication with other service delivery providers and application contacts to resolve issues that cut across the Information Technology environment
• Preparing and Presenting WSR (Weekly Status Report) to client
• Identify and solve any conflicts that arise and minimize potential risks
• Monitor and maintain the project communication plan and process
• On-Shore/Off-Shore Coordination, Work Allocation, etc.
• On-time delivery of all the Deliverables with best quality
• Identify and action continuous improvement opportunities
• Taking care of Quality and Compliance
• Implementing best practices and processes
• Playing a role of Release Manager and managing all the Releases by following the complete Release Management process defined by client

Project/Technical Manager

Confidential

Responsibilities:

• Responsible for BRD Analysis, Estimation, Designing, Testing and Delivery for Assignments
• Responsible for Functional Discussion with the Business with respect to the BRD.
• Responsible for preparing Functional Specification Document, Non-Functional Requirement Document, Approach Paper, Design Specification Document, Test Cases Document, Testing & Code Review Document, Delivery Release Notes, Deployments, etc.
• Holding Weekly and Monthly Internal (with the Project Leads and Technical Leads) and External (with Project Sponsor and Client Side Senior Managers) Meetings
• Communicating project status to project sponsor, relevant stakeholders, involved parties and all team members (Off-Shore and On-Site)
• Regularly reviewing Project Status and Emerging Risks and Select/Approve potential solutions
• Negotiating and resolving issues as they arise across areas of the project and where they impact on other activities, systems and projects
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business
• Ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of customer communications
• Ensuring a high level of technical knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently
• Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results
• Establish direct contact and communication with other service delivery providers and application contacts to resolve issues that cut across the Information Technology environment
• Preparing and Presenting WSR (Weekly Status Report) to client
• Identify and solve any conflicts that arise and minimize potential risks
• Monitor and maintain the project communication plan and process
• On-Shore/Off-Shore Coordination, Work Allocation, etc.
• On-time delivery of all the Deliverables with best quality
• Identify and action continuous improvement opportunities
• Taking care of Quality and Compliance
• Implementing best practices and processes

Project/Technical Lead

Confidential

Responsibilities:

• Analysis, Designing, Development, Testing and Implementation
• Preparing Project Documentation, Estimation Document, Assignment Progress Document, Technical Specification Document, Test Cases Document, Testing & Code Review Document, Delivery Release Notes, etc.
• Performance Tuning for the Code
• Peer Code Review, Testing, etc.
• On-time delivery of all the Deliverables with best quality
• Single Point of Contact for the Team to the Project Stakeholders
• Providing regular status reports for all activities related to the Project

Project/Technical Lead

Confidential

Responsibilities:

• Analysis, Designing, Development, Testing and Implementation
• Preparing Design Specification Document, Test Cases Document, Delivery Release Notes, etc.
• Performance Tuning for the Code
• Preparing Project Documents
• Peer Code Review, Testing, etc.
• On-time delivery of all the Deliverables with best quality
• Single Point of Contact for the Team to the Project Stakeholders
• Providing regular status reports for all activities related to the Project

Software Developer

Confidential

Responsibilities:

• Responsible for Analysis, Development, Test Case Preparation, Unit Testing, etc.
• On-time delivery of all the Deliverables with best quality
• Preparing Project Documents
• Peer Code Review, Testing, etc.