Skills Summary:

Confidential has over 10 years of technical experience in the areas of Information Technology and Telecommunications. He has successfully served as a Team/Project Lead in each of his prior positions. Mr. Dixon has provided valuable experience with Enterprise IT solution determination, IT customer service and IT business requirements. Mr. Dixon has experience has a Project Manager leading several teams in the deployment of systems and applications certification and accreditation network infrastructure and data migration. In the role of Project Coordinator, Mr. Dixon has assisted, supported, managed and maintained responsibility for the management and delivery of IT support services, including Network Engineering and Operations, Help Desk, Desktop management, and Information Assurance of IT-based systems. Mr. Dixon has a proven track record of excellent customer service meeting the needs of the customer in a timely and efficient manner working with project the team management t deliver an outstanding product.

Project Experience:

Confidential

Supervised Tier III/Tier IV Helpdesk Support Staff t provide timely, accurate, and professional technical and document support.

• Responsible for all Helpdesk Support staff on all procedures, policies, documentation practices and technical troubleshooting of network, server, desktop and printer related issues.
• Performed routine desktop maintenance installs desktop software and upgrades troubleshoots desktop applications and installs peripherals.
• Installed, configured, and maintained hardware and software including laptops, workstations, printers, peripheral devices and user application software within a large enterprise network environment.
• Performed server upgrades, patch installations, troubleshooting, virus scans, and testing t insure high availability of systems t operate the business without interruption.

Confidential

• Responsible for supporting and assisting Sr. Management and delivery of IT support services, including Network Engineering and Operations, Help Desk, Desktop, and Information Assurance for mission business critical services within the Department of Commerce DoC federal government agency.
• Responsible for managing an IT Enterprise Network consisting of 100 users and over 200 machines and servers.
• Responsible for developing and maintaining project schedules for each project and report updates/status briefs t leadership and ensure project goals are met through effective planning, resource allocation, risk mitigation, and timely project execution.
• FDCC rules t Ensure IT systems are OMB compliant and secure and adopt a common standardized desktop application configuration, image management and network systems based on security standards from NIST and Microsoft Corporation.
• Used Serena as a means of configuration management and tracking the changes made t the enterprise network.
• Coordinated monthly and quarterly maintenance patch management and asset management use GPO's clients and configurations.
• Used SMS t distribute and manage enterprise solutions designed for deploying various software applications including antivirus definitions t client workstations and servers.
• Used WSUS t manage patches and updates t the Microsoft Windows XP, Windows Server 2000, and Windows Server 2003 operating systems.
• Develop and define the project scope, project plan, deliverables, schedule, and risk analysis for each project within MS Project.

Confidential

• Apply metrics t monitor performance and measure key project criteria.
• Responsible for developing and maintaining real-time detailed project schedules in MS Project along with their corresponding tasks/phases and dependencies for each project and report updates/status in briefings t leadership and ensure project goals are met through effective planning, resource allocation, risk mitigation, and timely project execution.
• Facilitate weekly/monthly project meetings prepare meeting minutes, meeting agendas, action items, and discuss requirements through technical discovery.

Confidential

• Responsible for management and delivery of IT support services, including Network Engineering and Operations, Help Desk, Desktop, and Information Assurance for mission business critical services within the Department of Security Services DSS federal government agency.
• Responsible for developing and maintaining real-time detailed project schedules in MS Project along with their corresponding tasks/phases and dependencies for each project and report updates/status in briefings t leadership and ensure project goals are met through effective planning, resource allocation, risk mitigation, and timely project execution.
• Track key project milestones and adjust project plans and/or key resources t meet customer needs and requirements.
• Responsible for managing an IT Enterprise Network consisting of 1000 users and over 2000 machines and servers.
• Develop and define the project plan, deliverables, schedule, and risk analysis for each project within MS Project.
• Used Serena as a means of configuration management and tracking the changes made t the enterprise network.
• Used SMS t distribute and manage enterprise solutions designed for deploying various software applications including antivirus definitions t client workstations and servers.
• Configuration Control Board: Discuss and make recommendation t approve/disapprove testing implementing software patches int production
• Schedule all Enterprise network related projects under g IA testing for security CAT I, II, III vulnerabilities for network and system certification and accreditation
• Ensure that all vulnerabilities are mitigated and remediated via patches and/or IA tools such as IV V testing, GAT testing, e-Retina, Patch Link and Gold Disk
• Facilitate weekly/monthly project meetings prepare meeting minutes, meeting agendas, action items, and discuss requirements through technical discovery.
• Coordinate and collaborate with contractors and government personnel t indentify requirements and determine solutions t meet customer needs and expectations.

Confidential

• IT Project Manager overseeing and coordinating the planning and operational aspects of ongoing projects within NMCI Navy Marine Corps Intranet and serves as technical liaison between the project team, line management, and the customer for solution determination of Legacy systems.
• Responsible for developing and maintaining real-time detailed project schedules in MS Project along with their corresponding tasks/phases and dependencies for each project and report updates/status in briefings t leadership and ensure project goals are met through effective planning, resource allocation, risk mitigation, and timely project execution.
• Conceptualized, engineered, tested and implemented WAN and LAN technologies, hardware and software solutions, server/system solutions for both physical and logical communications across various circuit types int the NMCI environment via VPN tunnel or VLAN.
• Researched, analyzed, recommended, and implemented new technologies, standard processes, tools, and techniques based on customer requirements and available business/technical solutions.
• Developed metrics, slides, status reports t capture the overall progress of the project and t identify any problem areas within the project that may affect the delivery timeline project forecasts against actuals, risk assessments, cost projections, and proposed implementation dates.
• Created and managed project schedule via a POA M with milestones and deliverables in MS Project.

Confidential

Application Product Lead providing Functional Support and managing eGov software applications t Tier 1 personnel for the Transportation Security Agency TSA .

• Responsible for the following duties:
• Lead product documentation initiatives, review product documentation, maintain an updated product content.
• Created product FAQs create, maintain, and upgrade product FAQs contribute new content throughout the product life cycle and builds.
• Conducted product and application testing in a secured test environment.
• Performed and assist w/ application build testing, software patch tests, software releases, server data migrations.
• Managed customer issues/tickets through Peregrine and Clear Quest ticketing system using the proper process and resolution procedures.

Confidential

• Managed several Lockheed Martin offsite for IT/Desktop support in a Windows 2000 and XP environment along with MS Active Directory, Windows 2003, DNS, WINS and DHCP.
• Functioned as a Network Admin working in a LAN/WAN environment maintaining local and remote servers, network infrastructure and PCs and documenting IT processes.
• Responsible for providing Tier II/III level support t end users.
• Troubleshoot and resolved hardware, software, and voice/data communication system issues.
• Used NetIQ DRA as a management tool for NT ID accounts t manage user profiles logon scripts, home/network drive assignments and create global groups.
• Created new user profiles, terminate reactivate NT Domain accounts, request configure SecureID token and Dame Ware software t remote int user/server machines for troubleshooting, installation procedures.
• Operated and maintained Veritas Tape Backup for the MS Server.
• Managed customer accounts using Active Directory and MS Exchange Server.
• Responsible for managing and maintaining an Access database generating specialized reports
• and providing general administrative support of the project.
• Configured Cisc 7940 IP Phones, VPN RAS connections, Vide Teleconferencing, installed configured Blackberry.

Confidential

• Site/Project Lead for the NMCI Naval Marine Corps Intranet Project, which builds, configures, and maintains unified network infrastructure t several Naval/Marine military sites nationwide.
• Provided leadership and technical expertise t subcontractors along with managing a team of 50 individuals t fulfill various tasks for the overall completion of the NMCI Desktop Rollout Deployment Project.
• Supervised the overall installation of the network infrastructure and developed DHCP server and IP scopes for the WAN topology.
• Responsible for managing and maintaining an Access database generating specialized reports
• and providing general administrative support of the project.

Confidential

• Managed 24x7 surveillance Network Operations Center and monitored ARBROS SONET network devices, remote sites, and facilities.
• Briefed technical material t Mid-level and Upper-level management about the overall status of the network and any network related issues.
• Trained incoming Engineers and Help Desk staff with our business practices and customer service relations.
• Demonstrated excellent customer service, verbal and written skills.