Technical Support Resume Profile

IT Analyst MBA

Analyst / Project Manager 10 plus years of experience US and MNCs Support for Human Resources, Private bank, Financial advisors, and Healthcare clients Network Admin, PC Support and Database Reporting International experience with emphasis in Latin America Excellent Communication and Reliability Native English and Spanish, Basic Portuguese

Confidential

IT Consultant

Select projects include:
Consulted with small business clients. Implemented computer systems and created web presence. Created backup and recovery systems. Trained staff on IT standards, software and security policies. Created budget for IT requirements.
Created network security for PR agent handling South American clients.
Implemented Electronic Record Systems based on Federal Requirements to obtain USD 44000 for each physician.
Supported multiple physicians' practices with IT EMR.
Implemented POS system and employment P L and Time tracking system for restaurant.
Managed project teams from hiring to end of projects.

Confidential

Analyst / Project Coordinator

Coordinated project that would create over US 7MM in profit and manage 200 million in assets for Latin American clients. Maintained database of client accounts, deposit and trust reports from various bank systems. Conducted telephone customer support for bank customers and for financial advisors. Reported project status and metrics using Excel. Created training documentation.
Technical liaison between bank IT department and project team for analysis of thousands of potential clients.
Streamlined database comparison to more efficiently transfer an average of over 20MM a week.
Personally conducted support of multilingual international ultra-high net-worth clients. Clients would not otherwise have had account information during asset transition.

Confidential

Systems / Database Analyst

Primary Database reporting contact SQL/Access/Crystal/Excel . Owned IT support of IVR system. Managed local Databases and LAN hardware. Audited security of local LAN and VPN. Technical advisor to software developers during migration of legacy system. Served as backup to Financial Analyst - created flash, commissions, and MTD and YTD reports.
Primary technical support and reporting contact for all major corporate clients
providing personalized customer service.
Created Access databases, servers and transfer protocols, which were used to report all IVR data to all IVR clients providing access real time results, increasing efficiency of customer service department.
Supported commission database application, from which all sales personnel were paid, correcting employee compensation issues while improving performance and satisfaction of sales teams.

LAN Administrator / Technical Support

Lead Technical Support and Network Analyst for a multimillion-dollar background screening company. Maintained PBX/Voicemail System. Managed security and access for hundreds of internal external users. Upgraded and repaired cabling, routers, firewall Checkpoint, Raptor , VPN. Supported clients via phone, web, and on-site.
Helped to develop requirements and software that migrated legacy system to online/real-time ordering system.
As Sales engineer, trained and provided customer support live to hundreds of users in English and Spanish.
Trained internal and external clients on use and best use of proprietary software.
Trained all IT, Sales and Clients on proprietary software for over 4 years. Pre/Post Sales Engineer.
Backup/ Disaster planning analyst for all local data backups, collocation data VERITAS, SQL, Bullfrog backup systems.

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