ACCOMPLISHMENTS

• Developed and implemented an end-to-end solution to streamline data gathering and analysis of project health that provides input to Senior Management for project selection and funding, for a 150MM project portfolio across 16 business units across Amazon.com.
• Streamlined 1000 project requests/year using SharePoint, Rally and internal Amazon tools to provide management visibility into the organization's project pipeline on the front-end, and rapid assessment and resource allocation on the backend
• Developed and implemented a resource management solution to gather and maintain headcount data for 60 service and product teams in a centralized system to help manage resource availability and hiring pipeline
• Developed, implemented and managed a process to gather information from domestic and international business and engineering teams to document and educate clients on Amazon's Payments Platform that processed 120B in TPV in 2013
• Actively supported project managers to derive meaningful KPIs from the organization's strategic objectives for each type of work and establish realistic stretch targets and metrics to measure performance against the goals coordinated across all projects to ensure project level metrics can be rolled up to the program level to provide meaningful comparisons of project health and easily identify opportunities for improvement
• Socialized and championed the adoption of in-house tool based innovations to drive organizational process improvement initiatives internally with project teams spearheaded the shift towards self-service by engaging with external clients and partnering with them to resolve process adoption issues
• Collaborated with multiple pre-sales team, technical writers and engineers to author 50 Request for Proposal RFP responses for Stele InfoTech
• Worked as single point liaison between clients and Stele's distribution network of 20 partners, negotiating and assessing technical and financial specifications to procure technology that best suited the client's technical needs and budget
• Managed teams of 5 20 resources, across geographically distributed locations to successfully deliver within time, scope and budget Received customer kudos and a satisfaction rating of greater than 90 for two consecutive years

WORK EXPERIENCE

Confidential

• Defined reporting requirements and KPIs and built templates for various reports ranging from project portfolio and project request intake status, to headcount reports and product roadmaps
• Recommended and implemented process improvements around intake and prioritization based on qualitative feedback, quantitative metrics and KPI analysis
• Managed the yearly operational planning process to get insight into client initiative evaluate cost to involved teams and provide data to negotiate financing and resourcing
• Built an internal engagement model for globally disburse teams to collaborate on project intake requests and meet process SLAs for cross-group project requests
• Established an escalation process for project prioritization proposed a mechanism for clients to provide feedback on roadmap decisions, got agreement from stakeholders on prioritization guidelines and implemented process
• Created a project submission template, gathered requirements from clients, worked with scoping leads to estimate effort involved and aligned cross-functional work on team's roadmaps to meet target delivery date
• Conducted weekly intake and scheduling meetings invited required attendees, provided agenda ahead of time, recorded meeting minutes and action items, assigned and tracked action items to closure
• Drove process adoption by improving communication around project intake status and next steps and publishing a planning calendar with milestones to make the intake and prioritization process more predictable/ transparent
• Documented processes and tools usage, educated clients and maintained documentation to automate processes to the extent possible and render them scalable
• Assisted in the hiring process, helped onboard new team members and organized team building exercises

Confidential

• Documented client requirement, success criteria, constraints, assumptions and risks as part of project plan
• Tracked schedule and budget and, evaluated risks and resource requirements for multiple projects in parallel
• Assisted with documentation of test cases and implemented User Acceptance Test UAT
• Central point of contact resolved team conflicts, handled change control requests, monitored team member performance, provided constructive feedback and, built and maintain effective communication across the team
• Collected project relevant data, analyzed project performance to forecast overall outcome of key project metrics and published reports to stakeholders on a regular basis throughout the project lifecycle
• Facilitated meetings between technical and functional teams during the requirement gathering process and published minutes of the meeting
• Created and maintained standard project documentation including project charter, SOW, resource timesheets, NDA, SLA and project closure documents
• Shortlisted third party vendors to assist with specific project tasks and ensured resource on-boarding were smooth

TECHNICAL SKILLS

• MS office, Microsoft Project, SharePoint, Primavera highly proficient
• Programming in C, MATLAB, Vensim, Crystal Ball moderate proficiency