SUMMARY

• Project Manager with extensive experience in process improvement, programs management, delivers operational excellence and customer service. Excellent knowledge in developing corporate services business capability strategies and IT roadmaps. In addition, expertise in vendor landscape and risk assessment of vendors.
• A dynamic professional with more than 18+ years of rich experience in managing large projects and programs, leading and developing information technology professionals and developing requirements to meet the needs and objectives of business partners
• Experience with managing relationships effectively in a matrix environment, managing personnel, virtual teams and implementing metrics.
• Thorough knowledge of the complete software development process and able to take a project from initial startup and analysis through to completion of production deployment and support.
• Complex project management with Agile/Scrum & iterative software development.
• Enable business capabilities through innovation and provide cost efficient solutions to the business needs
• Expertise in different methodologies like Rational Unified Process (RUP), Agile and Waterfall cycle.
• Experienced in interacting with business users and executives to identify Projectneeds, Business Rules, Gather Requirements and document them.
• Expertise in managing ProjectScope, Change Management, Budget, Resources, Management Reporting and ProjectDelivery.
• Extensive experience in business analysis, gap analysis, cost/benefit analysis, risk analysis, testing and projectplanning.
• Skilled in translating business objectives into prioritized functional requirements and recommending feasible solutions to business problems.
• Experience in Electronic Document Management, Data Reconciliation and Data Mapping of EDI transactions.
• Managed Projectand Portfolio Management (PPM), operational UAT testing, rollout and support.
• Experience in training and mentoring team members with product knowledge and business processes.
• Outstanding organizational skills including ability to multitask, prioritize, and manage complex issues.
• Very strong written and oral communication skills with the ability to interact effectively with both business and technical resources.
• Highly independent and motivated worker requiring minimal guidance to solve complex problems in a timely and efficient manner.

TECHNICAL SKILLS

Functional Areas: Insurance services - Auto, Flood, Property, Fire - Personal & Commercial

Technical skills: IBM COBOL, JCL, SQL, CICS, C, TELON, NATURAL, PL/1, Java/JEE, VB

Operating systems: Z/OS, Linux, Unix and WINDOWS

DATABASES: DB2, UDB, Sybase, VSAM, TERADATA, Oracle, ADABAS, IMS DB

SPECIAL TOOLS: TSO/ISPF, File-aid, ENDEVOR, XPEDITOR, CA-7, CA-ESP, QMF, WebEx, Microsoft Project, Microsoft Power point, MS Office, SharePoint 2013, Microsoft Visio, BMC Remedy, RTC, Mantis, HP Service Center, Resource Program Management, Clarity, QA Testing, MQ Series, MS TMS, GitHub, Jira

Trainings: Informatica, Java, Program Management, Six Sigma, LMS, Agile

PROFESSIONAL EXPERIENCE

Confidential, NH

Project Manager

Responsibilities:

• Served as Project Manager and liaison between multiple stakeholders such as business, information technology, technology risk office, IT compliance, and vendors for superior accounts.
• Developed business capability strategies and technology roadmaps for corporate services - short, mid and long term
• Define technology needs and required / desired IT support model
• Worked extensively with technology and innovation groups to provide solutions to program office business needs (Reporting and analytics needs)
• Develop corporate services vendors catalog and complete risk assessment
• Develop an ad-hoc and ongoing risk assessment process and publish and operationalize a repeatable process for ongoing maintenance
• Ensure effective communication with directors, portfolio managers, platforms governance/architecture, business project partners and business owners.
• Prepared and presented the progress and minutes of multiple projects to stakeholders.
• Conduct bi-weekly business review and present to leadership.
• Accountable for conducting voice of the customer (VOC) semi-annual review which includes identifying areas of improvement, and implementing corrective actions to improve customer satisfaction.
• Coordinated change management meetings and led communication between stakeholders.
• Managed schedule for on time completion, presented program status to senior executives, discussing: team performance metrics, budget variance reports and warranty budgets. Notable achievements include:
• Recognized by the Senior management for developing business capability strategies and IT roadmaps for program office functions
• Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
• Comprehensive experience in complete SDLC development life cycle with a proven record of accomplishment in delivering successful solutions.
• Strong problem solving & technical skills coupled with confident decision making skills for enabling effective solutions leading to high customer satisfaction.
• Managed a team of 30+ individuals working from multiple locations.
• Managed multiple java upgrades/patches, DB2/UDB/Sybase upgrades Retiring windows 2003 servers & migrating them to windows 2012 platform.
• Received appreciation from senior leaders for coaching co-workers on Lean Management based on six sigma principles.

Confidential, Dover, NH

Project Lead

Responsibilities:

• Served as Project Leader directly leading a team of six team members responsible for developing medium to large projects for Vision 2000 systems supporting Personal lines.
• Providing the best solutions involving evaluation and definition of scope of project and finalization of project requirements.
• Conducting system study and coordinating with team members for requirement mapping, system design, development & integration, implementation, etc.
• Resolving business queries and extending onsite support including maintenance of the software.
• Set and continually manage project expectations with team members and other stakeholders.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Managed schedule for on time completion, presented program status to senior executives, thorough understanding in project planning, budgeting and implementing effective cost controls. Notable achievements include:
• Develop enhancements to existing system and maintain the system with the continued support/developments.
• Impact analysis of maintenance request and analyzing the technical aspect of the change and preparation of the detailed project documents, to facilitate the change.
• Preparation of Project Estimation and sizing to assess the financial Impact to the system for any new change and to track the Financials till rollout.
• Deep understanding of how to utilize technology in order to deliver enterprise solutions that meet requirements of business.
• Formation of guidelines to use standard practices and present the same to various groups for adoption
• Ensure that the internal reviews by team members are happening for all the project activities and deliverables are in compliance with SOX standards
• Execute the project through entire SDLC life cycle till warranty.
• Effectively involved in all phase end reviews in order to deliver defect free deliverables.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Document all phase end review comments in appropriate documents and communicate the team.
• Demonstration to end users, post implementation technical support.
• Worked according to the scheduled plan and organized the work in timely manner.
• Managed multiple java upgrades/patches, DB2/UDB/Sybase upgrades Retiring windows 2003 servers & migrating them to windows 2012 platform.
• Received appreciation from senior leaders for coaching co-workers on Lean Management based on six sigma principles.

Confidential, Portsmouth, NH

Senior Software Engineer

Responsibilities:

• Extract the error policies from daily production run.
• Gather requirements from business analyst.
• Participate in discussion with business analyst & documenting the requirements.
• Analyze User requirements.
• Prepare technical specs for developers.
• Involved in designing new CICS & Telon screens.
• Design; prepare specifications, Code construction, Testing and Implementation.
• Co-ordinate with team members as a team leader
• Supporting day to day activities of the application.
• Performance tuning of existing code.
• 24X7 production support.
• Coding & Unit Testing the business components which were developed using Java /JEE Technologies and also responsible for creating and unit testing.
• Responsible for parsing XML documents using SAX parser.
• Wrote Operations and corresponding handlers to communicate with Oracle database sitting on Linux/Unix server.
• Actively involved in designing and implementing the application using various design patterns such as Singleton, DAO, Front Controller, Service Locator, Business Delegate, Facade and Data Access Object

Confidential

Software Engineer

Responsibilities:

• Extract the error policies from daily production run.
• Analyze User requirements.
• Preparation of specification.
• Code construction, Testing and Implementation.
• Supporting day to day activities of the application.
• Performance tuning of existing code.
• 24X7 production support.
• Involved in preparing the Test Plans for testing to be carried out effectively.
• Developed the core modules for the services by using n- tier architecture.
• Developed Service layer classes to support the business functionality with Spring MVC.
• Building web application using Template Toolkit, JQuery and tested transactions created electronically through message injection using JMS.
• Used JSP, HTML, Taglibs and CSS to create UI pages.
• Used Javascript for client side validations.
• Used JDBC to connect with DB2 data base
• Effective execution of the prepared Test Cases.
• Developed code for JavaMultithreading.
• Build & deployment the code using Ant
• Wrote JavaServlets to manage an XML-based persistence layer to cut down on server round-trips during development.
• Involved in unit testing JUNIT and in integration testing.
• Implemented Log4j to maintain system log.