Summary:

• Comprehensive experience in application implementations and building and maintaining client relationships.
• Excels in numerous principals of Project Management methodologies and how they work with integrating client systems.
• Skilled in forecasting and maintaining a project budget while providing updates to all levels of management.
• Highly motivated, self-starter with an eye for details while juggling numerous, complex projects.

Operating Systems /

Applications: MS Windows 2000, Windows 7 , MS Office Word, Excel, Project, Visio, PowerPoint, Access SharePoint, TFS, XML Spy, VPN, Remote Desktop, Client Configuration Management CCM , Jira, MISMO,SDLC, Lotus Notes, EDI and SAP.

Employment History:

Confidential

IT Project Manager

• Managed Tax Calculation system migration. Converting numerous user interface systems to a centralized taxing service. Previous processes were outdated and did not meet companies compliance requirements.
• Responsibilities included gathering business and system requirements, creating user stories and test scripts. Conduct weekly project meetings, report status to business team and upper management. Identify details for testing and requirements by running Access queries. Interacting with third party software vendor to ensure deliverables were accurate and technical issues were addressed in a timely fashion.

Confidential

Delivery Manager

• Responsibilities included gathering clients business requirements, creating process flow documents, Implementation Guides, creating/configuring client accounts in Access database, performing connectivity testing, XML validation testing, workflow testing and full cycle testing. Worked with client to determine project requirements and created Statement of Work detailing Scope of the project. Determined schedule, cost estimates LOE and timeline to complete requested work. Monitored project progress and created any Change Request forms if Scope changed. Created and maintained issue log as well as documenting escalation procedures. Managed project risks and problem resolution to ensure timeline was met. Created and maintained client relationships throughout the life of the project and well beyond Go Live . Conducted formal project closure activities with client to communicate and receive project acceptance. Acted as sales resource, account manager and production support for client after implementation completed. Worked with HTTPS, SFTP and Message Queue connectivity methods to connect the clients system to the RealEC exchange. Estimated and maintained project budgets and provided weekly updates to client throughout the duration of the project. Created and improved on internal PMO processes and documentation used on all projects to streamline the project process and save time and money on all project activities. Responsible for training new resources and being the go to person for the Delivery department. Worked through monthly software releases and client specific custom code updates. Assisted in QA'ing code updates and coordinating deployment for client. Performed production troubleshooting support and account maintenance as needed.
• Proficient in both Agile and waterfall project management methodologies.
• Successfully managed the creation of a completely separated Staging environment that eliminated risk to the Production hardware. Worked with some of the largest lenders in the industry: USAA, Bank of America, Fifth Third, SunTrust, PNC Bank, Cole Taylor and Ally Bank.

Confidential

IT Project Manager

Contracting with COMSYS Technology Inc. and working within the Infrastructure Operations organization. Responsibilities include leading, coordinating, and consulting on projects of varying scope and duration. Prior duties were as follows: Workstation and Laptop Lifecycle of 1800 machines in both the US and Europe. During lifecycle project, upgrade of the OS from Windows NT to Windows 2000. Project budget was estimated at 3.5 million. Lead application implementations into environment. Applications are packaged, tested, and deployed to all locations within the Enterprise. Create and maintain all required documentation for projects. Develop new procedures for streamlining application deployments. Maintain departments Release Schedule for upcoming Quarterly Releases. Create Work Breakdown Structure SAP for project charges. Manage Time Entry System codes for all departments participating on projects. Submit requests for all hardware needed for each project and ensuring hardware was received and delivered to the appropriate resource. Managed Voice over IP VoIP implementation for Houston data centers. Worked with Telecommunications department and vendors to track and record progress as well as maintain issue log.

Confidential

Implementation Project Manager

Manage the setup, testing, training and support of TOPEX implementations. Determine client needs and translate them into the system requirements and process flows. Coordinate implementation activities for individuals on deployment team. Work with Project Team to develop and track project schedules and budgets.