OBJECTIVE

Seeking a Senior Analyst-Project/Change Manager/Office Administration or related business development position.

QUALIFICATIONS OVERVIEW

• Senior Analyst/Project/Change Manager with 10 years' world-class experience in highly competitive, market driven industries.
• Developer of strategies and operational concepts that drive technology, people, and resources to achieve optimum results in cost-sensitive environments.
• Readily transferable professional skills include:
• Project management Corporate partnership management
• Budget management Relationship development
• Technology integration Auditing and Quality Assurance
• Due Diligence User Acceptance Testing
• Office Administration 15 years MS Office Word, Excel, Access, PowerPoint, Project , and VISIO

PROFESSIONAL EXPERIENCE

Confidential

Change Manager

• Maintained and created report for Program Level TAR List, and posted to Sharepoint and Intralinks, Assumptions/Decisions List posted to Sharepoint and Intralinks, Dependencies List, Business Justification List, Critical To Quality Scoring Worksheets.
• Maintained a tracking log for all Change Controls, sent requests to tech to determine if deep dives are needed.
• Facilitated Deep Dives, Business Requirements Walkthroughs, and HLD/LLD Walkthroughs as needed.
• Updated/maintained Clarity for Change Controls, Tasks, Status, Issues, Risks, Key Accomplishments and Financial updates.
• Wrote requirements for Change Controls once they had been approved for review and approval to be incorporated into the Business Requirements Document.
• Updated Project Charter as new Critical to Quality, Features/Functions or scope changes occurred.
• Posted all required documents to Nexus once approved. Loaded documents to Discovery according to Project Document Repository Site Map once approved.
• Prepared Release Change Review documentation and attend RCR meetings.
• Prepared Steering Committee slides as needed.
• Operated as Control Room Defect Tracker and Control Room Coordinator for releases.
• Attended all training and testing summit meetings.
• Monitored Bacardi Server Refresh labor to date costs as part of PCM Project.
• Ran the weekly placemat reports for executive management.
• Created and maintained contact lists for projects. Maintained the Distribution Groups for Projects.
• Maintained Scorecard Tracker for Audit Quality Assurance.

PROFESSIONAL EXPERIENCE

Confidential

Senior Analyst/ Project Manager Business Technology Integration

• Single Execution Lead for conversion projects, responsible for budget control, forecasting, documentation of challenges and resolutions, accurate and timely updates to the Systems of Record PCM Web, Clarity, and Nexus/Detar .
• Responsible for working with the business to analyze business requirements, providing technical expertise, and producing specifications for any new/change in applications.
• Identify, assess, and document business requirements and functional specifications, recommending priorities, and advising business on options, risks, and costs versus benefits of various solutions.
• Portfolio Conversions Department - Overall project manager of various conversion projects. Interfaced between Business and Technology representatives regarding appropriate technical topics, detail, and context for appropriate target audience. Managed progressively larger conversion projects to meet rapid corporate growth and acquisition. Executed conversions from FDR, FIS, TSYS, TSYS2 to in-house proprietary systems. Consistently developed process improvements that increased efficiency, reduced expenses, and resolved problems. Conducted education classes. Updated and maintained User Acceptance Test Plans for each conversion. Performed User Acceptance Testing throughout the life cycle of each project. Leader/manager of simultaneous projects that support the major corporate acquisition transitional process of MBNA by Bank of America BOA , as well as technology relationships, and operational initiatives supporting the corporate infrastructure. Performed data validation using Access and Excel for conversions as well as in-house projects i.e. MBNA to Bank of America conversion and Project MORE. Created numerous PowerPoint presentations including those needed for Lessons Learned . Maintained project task list used to track problems or issues related to the project's progress.
• Converted Fifth Third Bank portfolio, a complicated TSYS2 conversion resulting in 27K consumer accounts valued at 4.6 million and 1,571 professional accounts valued at 5.4 million using Post More mapping documents . Additional conversion projects included E Trade 122K accounts valued at 57.7 million , Clout Financial Services 166K accounts valued at 201.0 million and various new add conversion process for small portfolios under 50,000 accounts conversions.
• Developed End to End conversion process - Conversion Bootcamp - step-by-step instructions of the conversion process from project initiation to post conversion activities.

Confidential

Project Liaison/Analyst Business Technology Integration

• Career progression to projects of increasing responsibility, scope, and impact. Maintained/improved conversion infrastructure including Project Plans, User Acceptance Testing, and Conversion Task List. Overall Program Manager for all phases of the conversion project life cycle for various portfolios. Responsibilities included budgeting, project planning, data mapping, scripting project requirements, implementation planning, and user acceptance testing. Performed data validation using Access and Excel. Managed evolving development of the New Add conversion process for small portfolios as well as the conversion managers utilizing the new tool resulting in cost effectiveness.
• Integrated newly acquired portfolios from FDR, TSYS, and FIS onto the corporate proprietary system.
• Liaised/coordinated with Technology Trailing Transactions, FDR to complete the switch approval paperwork for both MasterCard and Visa for timely bin switches at time of conversion.
• Converted several midsize and small portfolios.