Team Lead Resume Profile

OBJECTIVE

I am seeking a challenging professional position where my experience can be effectively utilized to improve operations, customer service and contribute to company revenue growth.

Summary

Twenty years of Customer Service and Public Relations experience.
Twenty years of administrative duties and data entry experience.
Detail oriented and strong organization skills.
Strengths include ability to learn quickly, adhere to deadlines, time management skills, and being self-motivated.
Working knowledge of Microsoft Word, Excel, Access, Outlook, and Lotus Notes.
Five years of bookkeeping and accounting experience.

WORK EXPERIENCE

Confidential

Business Services

Answered incoming calls for status of a claimant's claim pertaining to the BP oil spill.
Conducted variable screen searches, noted claimant's current needs and updated call log for each call. Assisted with document location, claim reclassification and request for additional documents to complete a claim. Researched claims for errors and made out going calls for resolution. Performed daily update of spreadsheet for correspondence with review specialist for claim status update. Sent emails for reissuance of checks and legal services updates.

Word, Excel Spreadsheet

Confidential

Maintained customer satisfaction, with constant consideration of productive quality and assisted in the Customer Service Department as needed. Learned and excelled in the procedures to accomplish timely expenditure of the tasks at hand, while data entering product codes and invoice numbers.

Confidential

Team Lead

Assisted customer's with purchasing products available by the company. Maintained stated amount for cash drawer, delegated responsibilities and employee scheduling for hours of work. Responsible for restocking products and hot foods. Lead cashier assigned a key and security pass code to lock up the store.

Confidential

Data entered alpha and numeric information from checks, allocations, and payments. Updated accounts with information provided, while achieving a high level of keystrokes and maintaining a low level of errors. Assisted in training of new employees in the department and conducted verification of co-workers work for final input.

Administrative Assistant

Confidential

Served as liaison between Mid/West Fresh, production line, and its customers in response to inquires Conducted research and troubleshooting to resolve customer's problems. Initiated several Excel spreadsheet macros to educe entry time and automatic cross-referencing to detect errors. Performed a wide variety of administrative duties payroll, billing, data entry, and filing and up-dating accounts .

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