Career Objective:

Organizational Change Management OCM consultant to the private and public sectors, focusing on major, technology-driven implementations

Professional Profile:

• More than 20 years' experience as an Organizational Change Management consultant in the private, public and international sectors
• Proven methodology for managing organizational transitions through Communications, Training, Leadership Engagement, Business Readiness, Role Change Management and Performance Measurement
• Highly organized and skilled in communications planning and development project management presentations group facilitation and training development and delivery
• Change Manager and Team Lead for three multi-year Enterprise Resource Planning ERP implementations SAP, PeopleSoft

Private and Public Sector Consulting:

Confidential

• Developed and managed the Behavior Change Management plans for IT implementations, including JDE E1, Information Management, SharePoint, Stakeholder Engagement Management System, and Personnel Safety Solutions
• Provided strategic communications planning and development to the IT Leadership Team

Confidential

• Developed and managed the change management programs for two major IT implementations SAP Plant Maintenance SAP PM and SharePoint Intranet Transformation
• Developed and delivered a communications plan designed to move audiences from Awareness to Acceptance, engage leadership and stakeholders and establish sustainable behavior change
• Designed and delivered the training programs for the SAP Plant Maintenance system and SharePoint Intranet implementations

Confidential

• Managed the organizational change workstream of a 23 million SAP system implementation of Human Resources, Payroll, Finance and Procurement systems
• Prepared the City's 22,000 employees for the organizational transformation through communications, business readiness, resistance management and training

Confidential

• Designed and delivered training for new US and EU oil and derivatives trading system
• Developed and delivered a phased communications plan designed to address the gaps and concerns of all stakeholders during the move to the new trading system

Confidential

• Managed a team of four OCM project managers as part of the Enterprise Resource Planning ERP implementation to transform Waste Management's HR, Finance, Procurement and Customer Relationship Management CRM systems to PeopleSoft
• Implemented a program-wide communications plan aimed at aligning leadership, engaging stakeholders and managing employee resistance to the change

Confidential

• Served as the OCM Subject Matter Expert responsible for developing our OCM Methodology
• Managed the OCM workstream of multiple projects, including the development of an Extranet portal accessed by more than 50,000 employees

Confidential

• Led the SWAT Team responsible for identifying key problems, defining Quick Hit solutions, and implementing those solutions in a time-box of four months
• Facilitated a ten person, cross-functional team to map the end-to-end process flow of the gas trading business, while identifying and prioritizing business problems throughout the four week mapping effort

Confidential

• Managed the process redesign of a technology upgrade project, moving the state employees from a paper-based and mainframe system to a state-wide client/server network
• Established the help desk organizational structure and procedures to assist the state employees with using the new technologies

Confidential

• Transitioned consulting services from a development to a support function after implementation as the Quality Service Manager for the Application Support Transition Team
• Guided client organizations through the Strategic Quality Planning process, including the development of Mission, Vision, Values, Goals and Objectives
• Deployed the Balanced Scorecard approach for capturing and reporting performance measurements

International Consulting:

Confidential

• Performed on-site needs assessment
• Developed an implementation plan for six high priority projects and presented to the Mountain of Hope nonprofit organization

Confidential

• Developed and delivered accounting, finance and management capacity building and skills training to local Lao staff
• Managed two financial audits and successfully obtained sign off from KPMG

Confidential

Served as Editor of the WIG bi-monthly magazine, responsible for project management, content development, layout and distribution

Confidential

• Global head of finance and member of the DDD executive management team, reporting to the CEO and Board of Directors
• Managed all financial and accounting processes, information, and financial reporting throughout Lao, Cambodia, the EU and the US
• Redesigned financial procedures, roles and responsibilities to align with DDD five-year growth plan

Confidential

Developed the leadership capacity of the local Lao Director of Finance so that she can work at a more strategic level

Assessed, trained and developed the Cambodian and Lao finance teams to improve their capabilities and knowledge of international finance and accounting standards

Confidential

• Served on the MBA Strategic Planning Committee, commissioned to redesign the PUC MBA program for maximum effectiveness and a customer-oriented perspective
• Professor of courses at the MBA and BBA level: International Finance, International Business Management, Business Strategy and Planning, Organizational Effectiveness, HR Management, Accounting