SUMMARY

• Versatile and diverse, highly motivated, goal oriented professional with 10 years of management and business analysis experience in Information Technology, Healthcare, Insurance & retail domains.
• Result - oriented with the reputation of a goal-oriented visionary and effective communicator. Track record in driving innovation in process design and in creating and implementing solutions that positively affect the client service.
• Proficient in Project management skills such as time estimation, task identification, risk analysis, scope management and resource management with knowledge on SCRUM, SDLC, Agile methodologies and Business Process Models.
• My experience features coordination with several departments, training, administration, Data Management, Information Security and Enterprise Architecture support.
• Assisted with a variety of analytical, data collection, and project-related duties
• Served as the first point of contact between project stakeholders and project team to ensure project success
• Experience leading Agile scrum teams on complex, integrated platforms
• Managed project time and cost expectations with project stakeholders
• Collaborated with business and project team to assess project risks and ensure mitigation strategies are in place
• Knowledge and experience to obtain, integrate and report out on client data using MS Project
• Experienced creating Roadmaps and Requirements in Aha and / or Rally
• Sound knowledge of SDLC life cycle, CI/CD, Delivery processes
• Identified project resource requirements and timelines and negotiated with IT services on resource availability and allocation
• Lead team members to complete assigned tasks within specified timelines and ensured all team members feel engaged, productive and effective
• A change management professional with a primary area of expertise in communication
• Ensured unified processes are planned and implemented by using the available resources
• Documented project change requests and assesses change impact, along with any other change management related activities.
• Business experience with a majority of experience in a client-facing analytics
• Managed resolution of project issues including proper escalation to project stakeholders
• Conducted project lessons, meetings and use results to continuously improve project and development processes
• Passionately in tune with latest web analytics developments, online behavior and trends
• Gained storage migration experience
• Coordinating with marketing and product managers to plan and execute the launching of new products
• Took ownership of end to project documentation - SOW, sales to delivery hand off, scope document, BRD, Project Plan, Project schedule, charter, metrics dashboard, test case library, bug report templates, and many more documents/trackers/reports.
• Lead and coordinated the activities a cross-organization project team working towards targeted and scheduled business outcomes through the entire project lifecycle.
• Lead or participated in weekly status meetings and other project management activities as required

TECHNICAL SKILLS

Project Management: Scoping, Requirement Analysis, Estimation, Scheduling, Integration, Time, risk, change, release, resource, cost, quality, knowledge and communications management, documentation, reporting and team handling, SCRUM and the lifecycle models

Business Analyst: Complete Project Documentation (Hands-on on BRD, HLD, LLD etc.), requirement meetings/capturing, WBS documentation/tracking, Analytics and trending and other business analyst best practices

Operating Systems: Windows 2000, XP, Vista, Windows Server 2003, Windows 2007, 2010, iOS, Android, Windows Mobile OS, Unix

GUI: Exposure on HTML

Tools: & Utilities: Proficient in Microsoft Excel (Pivot Tables, Vlookup, Hlookup, VBA, Macros, etc.), Other Microsoft Office 365 and other tools, Microsoft SharePoint 2007(Admin only), MS Project

Technologies: Java, J2EE, Adobe.NET, Webservices, etc

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Reviewed the implementation plan for the projects with the Program & Delivery Managers
• Ensure timely on boarding of resources with relevant skill sets for the projects
• Researched and documented data requirements, data collection and administration policy, data access rules and security
• Assisted Sustainability Advisors with project administration
• Perform building plan takeoffs to obtain info needed by the sustainability advisors to complete prerequisites and credits.
• Responsible for managing the scrum process with the coordination of scrum team in Agile methodology
• Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Experience across all phases of the SDLC and Agile software development practices
• Worked across multiple stakeholder groups to translate business strategies, initiatives, goals and objectives into project proposals
• Tracked and communicated team velocity and sprint/release progress
• Mentored and trained team members in the core agile principles of collaboration, prioritization, team accountability and visibility.
• Mentored and trained others outside of IT on Scrum principals, in order to improve product delivery and quality.
• Supported the Product Owner(s) with backlog maintenance
• Supported the Product Owner(s) with internal and external communication, improving transparency and broadcasting information
• Managed a scrum team of developers and testers and drive them towards sprint goals
• Plan and manage the setup, integration, testing, and launch of new projects on our standard platform and integration
• Contributed to awareness and understanding of Change/Transition Management throughout the organization
• Demonstrated ability in application of commonly used statistical techniques
• Responsible for managing the scrum process with the coordination of scrum team in Agile methodology
• Write reports and other public communications to promote your company’s sustainability initiatives.
• Responsible for development and execution of the communication strategy and approach to support the overall change strategy and communication
• Developed and managed campaigns’ budgets and Internet marketing programs
• Provided leadership, co-ordinate, supervise associates in projects
• Helped develop A/B test roadmap and cadence for rapid online improvement and learning
• Analyzed, reported, and developed key metrics to measure online customer experience, demand, and ROI
• Release and iteration planning, scheduling and tracking using MS Project
• Accomodated change requests with approvals from CCB - Change Management
• Keep them abreast of company’s goals and client’s expectations or changes Identify reporting staff’ training needs and advise on training sessions
• Understood the client’s requirements by conducting detailed discussions/meetings with client, functional users, functional/technical consultants & process owners to collect requirement specifications, metrics & key performance indicators
• Maintained a multichannel perspective, broadly sharing knowledge and insights from analytics and testing
• Exported tables and run MS Excel macros to repurpose and format data

Project Manager

Confidential, Cumberland, MD

Responsibilities:

• Facilitated all the responsibilities as a project manager to complete the Claims enhancement project
• Tracked and communicated team velocity and sprint/release progress to all affected teams and management using Agile estimating techniques
• Created standard operating procedures for the planning, execution, optimization, distribution, and amplification of the organization’s content
• Responsible for developing and deploying change communication through practical application of change management knowledge, technical capabilities, and interpersonal
• Excellent understanding of Agile metrics - how to: build a burn down, track velocity, track the backlog and define tasks
• Worked with Analysts to perform ongoing analysis to ensure the timely adjustment/optimization of campaigns
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release coordinating, demos and other Scrum-related meetings
• Identified and remove impedimentsor conflictsthat interfere with the ability of the team to deliver the sprint goal and or deliverables
• Assisted product managers in keeping a comprehensive groomed product backlog
• Maintained and reported against relevant metrics (e.g. burndown and velocity, etc.)
• Excellent Agile knowledge, with a background in Scrum environment, writing user stories and acceptance criteria, and managing team resources
• Interact with client, customers, and suppliers to meet the objectives of the project
• Created user stories, epics, tracked sprint backlogs estimation to complete sprints in time
• Proficient in Excel including using PivotTables and V-Lookups; knowledge on macro
• Prepared presentations for the business owners and stakeholders as per the schedule
• Defined plans, developed metrics and actively managed projects using MS Project
• Ensured efficient resource allocation and staffing
• Produced and ensured the production of project deliverables/releases, Production support
• Project planning, resource planning, team management, project tracking, managing client expectations
• Experience facilitating backlog grooming, sprint planning, daily stand-ups, sprint reviews, retrospectives and demos
• Oversee the development of project deliverables. Establish and maintain processes to manage scope over the project lifecycle.
• Coached team members on Agile practices, principles and values
• Monitored the project, communicating project status on a regular basis and managing the customer expectation during the project lifecycle
• Defect Prevention and Quality Control
• Metrics Collection and Visual Reporting
• Getting the inspections/reviews done as per the plan
• Planned and Monitored defect prevention activities
• Maintained quality records
• Followed escalation mechanism as per the SLA

Project Manager

Confidential, El Segundo, CA

Responsibilities:

• Responsible for the scope, plan, budget, staffing requirements, server selection, software selection, database designs, capacity planning and security levels.
• Built relationships with vendors to manage all ecommerce technology partners. Integrated several third party technologies: site search, email marketing, and testing software.
• Provided end to end support to Senior Program Managers during all phases
• Executed CRM campaigns to cross-sell and up-sell new and existing products to current subscribers
• Managed testing and optimization including the development of test scripts, test prioritization, test execution and reporting of results
• Contributed to Internal communications, including internal weekly newsletter and online portal
• Managed relationships and coordinated global cross functional project plans, commitments, updates of new or existing requirements or scope changes with Business, Development, QA, IT, Change Management and Support teams
• Managed localization projects from beginning to end, working closely with language specialists, localization engineers, terminologists, product management and development, internal business partners and external vendors and other departments
• Created process of RMAs and order replacement to maximize customer satisfaction.
• Responsible for making the ecommerce side of the business more efficient and profitable.
• Submitted regular reports comparing ecommerce platforms and making recommendations on each platform
• Worked with all levels of management to make the transition to ecommerce smooth
• Maintain, administer, provide issue management training to global teams regarding the tools
• Provided support and technical direction as needed to release management and other teams throughout the software development, testing, and release lifecycles
• Conducted Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews to measure and monitor progress, to ensure releases are delivered on time, and that they meet requirements
• Created and implemented release management processes and procedures that produce more predictable schedules for releases that were not previously in place

Sr.Program Coordinator

Confidential, Belmont, CA

Responsibilities:

• Supported PMO with PPM responsibilities
• Developed and published executive-level communications
• Created & submitted weekly project status reports via presentations for program team
• Maintained document control, database management, tracked project activities and deliverables for team - Excel
• Responsible for design & maintenance for third party resources while in transition
• Gathered all project information: schedules, data requests, assignments, tasks, and project meetings for submission to Project Site
• Worked with program & project team to understand and assist tracking all work, task and project assignments for various initiatives/programs
• Developed, reviewed, updated, and maintained project status reports and program dashboards
• Understand current state business process for different business segments, gaps and pain points
• Designed future state business process, process harmonization templates and strategies
• Lead cross functional technology vs process fit-gap analysis
• Architect future state application design
• Co-ordinate with solution development team to drive design and development
• Managed all investigation and Root cause Analysis teams (RCA)
• Co-Ordinate with end technology teams for estimates of fixes
• Managed tech resources, assign duties and convey progress to leadership
• Analyzed the system components and extracted the business logic

Business Analyst

Confidential, Las Vegas, NV

Responsibilities:

• Maintained critical data elements based on various regulatory and risk requirements
• Actively participated in Internal data cleansing and data reconciliation analysis
• Provided key information like authoritative sources, usage, data quality, data standards
• Provided analytical and research support to Knowledge Systems (Training and Delivery)
• Identified measures to gauge trainer effectiveness as well as delivery method effectiveness of various types of training initiatives
• Maintain data integrity through data cleansing, identification of data trends, and monitoring of data entry trends.
• Provided expert subject matter knowledge on EHR software, clinical operations and work flow
• Performed pre and post initiative analysis to measure impact of training (utilizing quantitative and qualitative measures)
• Developed strategic requirements, create data collection processes, and implement solutions
• Identified areas for improved efficiencies, created Instructor Observation form for peer review of instructor interaction, and created evaluation form for data collection of trainee input of trainers and instructional materials
• Created project plans in accordance with project management framework standards and procedures
• Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues
• Partnered with Quality Assurance Analysts for duration of all testing phases
• Translate stakeholder requirements into several different tangible deliverables such as functional
• Specifications use cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Process Analyst

Confidential, AZ

Responsibilities:

• Documented standard and repeatable changes for Implementation Services organizations.
• Prioritized and structured checklists in collaboration with other departments
• Managed documents repository as a super user, includes upload, delete, edit, and document access control
• Assigned standard change requests to other technical writers and monitor progress through completion
• Provided weekly status of service catalogs, repository, and change records - Change Management
• Coordinated effectively with developers, group managers, IT SMEs, change management leads and other consultants for project plans and changes
• Contributed and present graphic design ideas
• Recognized for creating and maintaining departmental logos
• Recommended innovative process design ideas that obtained accolades from business users
• Market research, technology roadmap, revenue and finance,, product launch and sales
• Defined and clarified system requirements with technology teams, vendors
• Documented the product processes, prototypes for smart user interfaces
• Contribute to product innovation squad
• Provide inputs on marketing, operational insights, investor engagement, product value models
• Communicate program status using executive dashboards to stakeholders
• Build strategic pre-market partner relationships

Confidential

Responsibilities:

• Enthusiastically manage the development of team by ensuring that they receive an adequate amount of counseling, coaching and training, and encourages personal development
• In-depth experience monitoring goal setting and problem solving
• Strong comprehension skills and solutions focused
• Recognized in delivering on commitments and ensures actions are consistent
• Ability to adapt and excel in challenging and competitive environments
• Excellent multitasking ability
• Performance Management
• Client Communication /Mail Management
• SLA Management /Reporting Related
• Team Management / People Management
• Continuous Development
• Planning and Administration
• Decision Making Authority/Approval/Authorization Level
• Represent the team in meetings and conference calls with Clusters
• Direct report performance evaluation/ appraisal / Monthly Feedback Sessions
• Quality Management