Project Manager Resume Profile

Summary

Project Management Professional with over 20 years of project management and business analysis experience. Expertise in project planning, requirements analysis, system design, testing/quality assurance and application support. Broad industry experience, including telecommunications, e-commerce, healthcare, financial services, mortgage banking and big 4 consulting.

Requirements Analysis/ Development/ Documentation	Project Management, Planning and Deliverables	7X24 Production Coverage/ System Stability
User Acceptance Testing Planning/Execution	System Requirements/ Design Solutions	Post launch application and process support
Cross functional team coordination/management	Business/Customer/Vendor Relationship Management

Professional Profile

Confidential

Senior Project Manager, Service and Repair

Served as IT liaison and subject matter expertise SME for S R business critical applications, supporting insurance, advanced exchange and asset recovery business processes. Responsible for overseeing all phases of the application development cycle, launch activities and post-launch support.
Provided on-going maintenance and production support for seven 7 key systems and processes, including issue management/escalation and resolution communication
Responsible for managing multiple projects simultaneously, as additional projects were assigned to team and/or resources diminished
Supported several project that resulted in significant revenue increases 1 million for the S R division as PM for the Total Equipment Protection TEP program
Supported business initiatives to increase customer satisfaction ratings, to reduce overall development and maintenance costs and to reduce external fraud
Successfully managed internal and external cross-functional teams to deliver projects on time and within budget
Key contributor to strategy and roadmap planning for the S R Division

Confidential

Responsible for managing web sales/nextel.com promotions, ensuring accurate and timely implementation. Serve as SME/core team member for large-scale web sales initiatives.
Supported the addition of a 2nd monthly release without impact to performance or success
Assumed responsibility of handset launch requirements from business team and seamlessly incorporated into existing process
Facilitated non-scheduled promo releases, including project planning, requirements analysis, system design and quality assurance
Served as program manager for key business initiatives - Wireless Number Portability, Expenditure Control and NASCAR
Key contributor to process improvement projects for the online store and promo process
Received e-Business Delivery Award for 2003 2nd Quarter for largest online store release

Project/Program Manager

Member of the PMO, worked on cross-functional initiatives within the IWS division. Served as a program manager for billing system conversion project.
Implemented standardize status reporting for cross-functional teams
Responsible for dashboard and status reporting to executive management team
Provided oversight and management to 8 different application teams
Managed 3.4 million budget and 3-8 external contractors

Confidential

Senior Business Analyst Functional analyst for auto and worker's compensation bill review application. Areas of concentration include maintenance and bill review functionality. Responsible for project planning and management, requirements definition and analysis, system design and testing.

Confidential

Senior Consultant

Senior business analyst/project lead for various clients/project within the financial services/mortgage banking industries. Responsible for project planning and management, requirements definition and analysis, testing and quality assurance, industry research, and public speaking.

Confidential

Senior Business Analyst

Liaison/analyst for the Regulatory Systems department and associated systems, worked with business units and member firms on development and enhancements of NASD regulatory applications and process. Responsible for project planning, requirements analysis, system testing, prototype development. Awarded NASD Above and Beyond Award for prototype development project.

Confidential

Senior Consultant

Consultant/project lead on government projects in finance, accounting and computer systems. Client work was concentrated on a long-term accounting and system development project for the Government National Mortgage Association GNMA . Areas of responsibility included: client interaction/relations, business analysis, process improvement and system enhancement and testing.

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