SUMMARY

• Experienced IT professional with significant years of experience as a Scrum Master, Agile Coach, Business Architect/Analyst and Project Manager; appx 8 years of experience in all phases of Software Development Life Cycle (SDLC)
• Adept at facilitating Scrum ceremonies Daily Stand ups, Sprint Review, Sprint Retrospective, Sprint Planning, product backlog refinement, delivery schedules and project budgets.
• Experience with in - depth knowledge of business processes in Health Insurance (Integrated Care Management), Travel and Hospitality, Insurance (P&C) and Nonprofits industries.
• Trained and developed Scrum Masters, Product Owners and Team members.
• Tracked and managed product backlog, burn-down metrics, velocity, and task breakdown.
• Proficient in Requirement Management including gathering, analyzing and tracking requirements in both Agile, ScrumBan and Waterfall environments
• Proven capability to handle Enterprise-level GAP analysis based on TOGAF and SOA guidelines
• Experienced in preparing Project Plan, Work Breakdown Structure, Capacity Planning, Business Requirements Document (BRD), Use Case Document, Epic, Themes, User stories, Functional Requirements Specifications (FRS), Systems Design Specification (SDS), Solution Requirements Document (SRD), Data Dictionary, Requirements Traceability Matrix (RTM), User Guides, and Release Notes
• Experience in designing and developing User Interface/Xperience, Test Plans, User Acceptance Testing (UAT), and verifying non-functional attributes like performance, reliability, scalability

TECHNICAL SKILLS

Operating Systems: Windows, IOS, Android, DOS and UNIX

Languages: C/C++, Java, SQL, UML, Visual Basic, XML, .Net, C #, HTML

Databases: RDBMS, MS Access, MS SQL Server, MySQL, Oracle10g, Oracle11i, Data Lake, Hadoop, Sybase, Mongo DB

SDLC Methodologies: Agile (Scrum and KanBan), Rational Unified Process, Waterfall

QualityStandards: CMMI, ISO 9001, HIPAA, HL7

WebDevelopment: HTML, Front Page, Image Composer, Macromedia Dream weaver and Flash

Tools: MS Project, MS Visio, MS Office, MS Access, Rational Clear Case, Requisite Pro, Rational Enterprise Suite, IBM DOORs, HP ALM, QTP/UFT, JIRA, Version One, Rally, On-Time, RoboHelp, Git Hub, TFS, Mirth

PROFESSIONAL EXPERIENCE

Confidential, PA

Technical Delivery Manager

Responsibilities:

• Trained project team members in basics of Agile, Scrum and in tools like Version One
• Served as a Business Architecture in identifying L0, L1 and L2 of 20 different Integrated Care Management initiatives such as Web chat, JIVA integration, Two Way Texting
• Prepared Agile SOP and trained common Agile practices like TDD, EPIC, User Stories, Story Points Estimation, Breaking down Stories to tasks, Pair Programming, Peer Review, Acceptance Criteria, Burn Down/Up Chart, and Definition of Done to different teams
• Built the capacity of Agile teams and successfully handed over the Scrum Master role to one of the team members as they got self-organized
• Experimented a couple of Mobile Platform’s texting projects using KANBAN approach, these projects were not fit for Scrum as they involved no development activities
• Planned Team capacity and velocity to approximation
• Facilitated Deep Dive sessions between 3rd party vendors and technology and business partners in the evaluation, selection and application of new and emerging tools and techniques
• Managed the project scope, delivery, quality levels and cross functional teams as required for integrated and enhancement release

Environment: Version One, HP ALM, .Net, FACETS, REST API Web Services, TFS, GIT HUB, SQL Server, HTML, MS Visio, MS Office, MS Project, LDAP, APPIAN, Navinet, Mirth Connect, J2EE

Confidential, Boston, MA

Scrum Master / Agile Coach

Responsibilities:

• Coached two distributed Scrum teams and fellow product owners, introduced SAFe program-planning concepts, led the search for the company’s Project Manager, and influenced structural and cultural change to deliver value and improved morale
• Provided instruction and training to software development teams in the area of agile software principles
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
• Participated in JAD sessions to develop architectural solution that met application with the business requirements, resolved open issues, and changed requirements
• Tracked Burn Down chart, Groomed Backlog items, built team members capacity to get self-organized
• Followed up with the end users and developers for user satisfaction and change management
• Modeled User Stories and managed the teams functions using enterprise Rally
• Developed Initial Analysis Form, Solution Requirement Document, Product Backlog, User Stories, business process models and documented existing and future business processes

Environment: On Time, Rally, GDS, CRS, UML, SQL Server, HTML, MS Visio, MS Office, Oracle

Confidential, Washington DC

Senior Business Analyst/ Product Owner

Responsibilities:

• Prioritized User Stories that align with product roadmap and release goals
• Trained the Business Analysts and SMEs in the concept of User Story, got business signoff
• Served as a liaison for the Business Analysts and SMEs between the internal and external business community (Claims, Billing, Membership, Capitation, Customer service, membership management, provider management, advanced Healthcare management, provider agreement management) and the project team
• Owned and maintained product documentation, including release notes and other product communications.
• Conducted User Acceptance Testing (UAT) and user training pertaining to old and new Affinity Provider ID appearing on documents providers receive from Affinity (mainly occur with EOPs, capitation rosters, PCP membership rosters, provider directory listings and some system generated letters)
• Refined and revised priorities and product backlog as necessary.
• Worked with the client, end users (when possible), and UX through UAT to ensure that features are meeting the needs of real users.

Environment: HP ALM, PEGA, Clarity, SharePoint, SRTS, Facets Extended Enterprise(TM), Oracle, MS Word, Windows XP, MS SQL, VB.NET, HTML, MS Visio, On-Time, Robo Help

Confidential, Arlington, VA

Scrum Master

Responsibilities:

• Facilitated sprint planning, retrospective and sprint demos
• Assisted the product owner in backlog grooming
• Involved in developing a policy charter, end user training, Joint Applications Development workshops, requirements gathering and elicitation
• Protected development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Worked closely with product owner in backlog management and continuous delivery of features
• Educated and reinforced scrum methodology and agile framework to team members and key stakeholders.
• Created UAT Test Cases using HP Quality Center
• Participated in Peer Review of test cases, test scripts and test plans before execution
• Conducted User Acceptance Testing (UAT) to ensure all requirements are met by the application. Got sign-off from end-users on UAT results

Environment: IBM Rational DOORS, Microsoft Visio, Microsoft Office, JIRA, SharePoint, SQL, Java, XML, Microsoft Project, Microsoft Outlook

Confidential, Washington, DC

Agile Project Manager

Responsibilities:

• Managed agile projects team activities
• Lead agile teams achieve goals and high-level performance
• Transitioned the development team from Waterfall to Waterfall-lite to KanBan and finally to Scrum
• Interacted with stakeholders and Subject Metter Experts (SMEs) from front office and middle office to get better understanding of client business processes
• Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle
• Facilitated JAD sessions to develop an architectural solution that the application meets business requirements, resolve open issues and change requests
• Created GUI Mock-ups according to end user requirements
• Managed document versions using SharePoint
• Ensured the Test Coverage by collecting and documenting test results data from various releases using HPQC, got approval on test results

Environment: Rational Clear Case, Microsoft Office, HP Quality Center, MS Visio, SharePoint, SQL, UML, BPMN

Confidential, NJ

Product Owner

Responsibilities:

• Part of the initial discovery phase of the project to determine what functionalities are in scope, time estimates, risk and resources. Strategize the priority, planning and scheduling of functionality release.
• Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues to develop specifications
• Established a lightweight Scrum project management process and helped team meet sprint goals.
• Coached team members and clients on agile software development techniques
• Organized Sprints and planned releases with the team using JIRA and Confluence.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions, role-playing, prototyping and observation of the compliance department and work environment
• Conducted and participated in Release planning, Scrum Planning, Scrum Retrospectives, Daily Scrum and Backlog Refinement meetings with various stakeholders
• Used SQL queries (select, insert, update, delete, sub-queries, joins, etc) to manipulate the data in the database and generate reports to help the business users for their daily activities
• Working with QA team to execute User Acceptance testing

Environment: SQL server, Crystal Reports, J2EE, JIRA, Confluence, Windows 7, Load Runner

Confidential, NY

Business Analyst

Responsibilities:

• Acted as a liaison between stakeholder’s system users, clients and managers, who have a business problem, and software development team to gather requirements
• Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements.
• Drafted many documents including Analysis Document, User Requirements Document, Functional Specifications Document, Technical Specification Document, user guide, Design Specifications Document, Test Plan & Strategy, Traceability Matrix, and Training Manual
• Extracted business requirements from the end users keeping in mind their need for the application, and documenting it in MS Excel and MS Visio for the developers.
• Created Use Case Model in conjunction with the project team, to define the features of the application, to be used by the development team
• Creating Analysis Model and Data Model and using these artifacts to develop the Class Diagrams, Collaboration and Sequence Diagrams and State Chart Diagrams.
• Tested the final application for usability testing to verify whether all the user requirements were catered to, by the application

Environment: - Oracle, Windows XP/2000, JAVA, MS Excel, VISIO, Mercury Quality Center