PROFILE

• Oversee and lead all phases of project lifecycle, numerous software applications, change management, and assessment of end-user needs while efficiently resolving IT issues. Exemplary track record of success in strategic planning, issue resolution, customer service, and technical design. Innovative and forward-thinking leader utilizing unconventional methods for team building and knowledge transfer, facilitating effective migration processes.
• Innovative and experienced senior project manager with a record of developing and supporting successful solutions incorporating a wide range of applications and technologies. Recognized and tasked by executive management to improve organizational effectiveness and efficiency through the proper implementation of software engineering principles. Exceptional leadership qualities that align the business process and program infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.
• Diverse understanding of planning and directing various highly complex projects, managing teams of onshore and offshore employees and vendors. Effectively reduced company costs through utilizing offshore resources and accurately identifying client needs.

• Managed a variety of solutions involving application development, creative user experience design, and efficiency monitoring in billing systems. Able to effectively engage senior decision-makers and communicate essential business needs to drive bottom-line performance benefits.

CORE COMPETENCIES

• Project Management Process Re-engineering Process Improvement Performance Optimization
• Infrastructure Management Business Strategy Technology Integration Strategy Development
• Issue Management Team Building Delivery Methodology Risk Management
• Cross-Tier Components Conceptualization Information Technology Security
• Legal and Export Control Resource and Capacity Planning

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Lead Planning and execution of programs and projects for life cycle software development and business operations improvements. Responsibilities for execution and development of Client/Customer delivery role. Managed client projects in business and IT operations improvement and life cycle software development release implementation. Provided communications between IT and business management.

Confidential

• Select Accomplishments:
• Managed project execution to ensure adherence to budget, schedule, and scope. Developed and managed work breakdown structure WBS of information technology projects by utilizing the PRISM tool. Developed and updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Planned, initiated, and managed information technology IT projects. Lead and guided the work of technical staff. Served as liaison between business and technical aspects of projects. Planned project stages and assess business implications for each stage. Monitored progress to assure deadlines, standards, and cost targets are met. Managed customer relationship and their expectations by prioritizing business cases to meet organizational goals by risk mitigation.
• Developed and implemented an IPv4 to IPv6 conversion by managing matrix based team of employees and vendor resources for 4,000,000 project budgets.
• Presented cost-benefit analysis to executives for project expansion with change requests and spearheading the projects to its completion. The projects were 3,000,000 worth of funding.
• Decommissioned the project there by saving company cost of 1,800,000.

Confidential

IT Manager - Senior Consultant Program/Project Management

• Select Accomplishments:
• Spearheaded establishment of an offshore location in a then-unknown territory by creating solutions to infrastructure, communication, data transfer and remote location access issues. Formed new offshore technical group by conducting employee and contractor hiring and training and by implementing technical guidelines and policies in coordination with the Human Resources Group.
• Managed internal and external client and customer relationships, in addition to monitoring and rewarding performance. Managed billing systems utilizing System Development Life Cycle phases from feasibility to post-implementation by utilizing Configuration Maturity Model CMM .
• Remotely managed onshore and offshore project teams, formulating strategies to maintain fiscal budget, optimization of resources, and prioritization of technical projects. Provided 24 / 7 availability for onshore and offshore technical staff of 35 employees and vendors throughout the United States and India for .net, BizTalk, and IBM mainframe projects.
• Developed and implemented a new billing system that reduced dependencies on legacy systems and increased company revenue by 25 .
• Initiated cost-benefit analysis proposals utilized to achieve new approaches for employee hiring, reducing over 2,000,000 in employee costs.
• Reduced onshore costs by 75 by shifting employees to offshore locations.
• Successfully presented cost-benefit analysis to executives for customer retention ratio, winning 5,000,000 worth of funding to enhance billing operations.

Confidential

Team Leader

• Analyzed, designed, developed, coded, tested and implemented major systems projects using Project Life Cycle from requirements to production environment. Supported relationships with large business customers for customized billing software, serving as liaison between user, finance, marketing, and MIS groups. Led development and implementation of complex systems and enhancement testing, utilizing mainframe and PC software for Order Entry System, Circuit Order Management System, Frame Relay, and Friends and Family.
• Performed walkthroughs and presentations of major projects, analyzed major project requests from clients, and coordinated recommendations to company executives regarding proposals for budgeting and managing projects.