SUMMARY

• Award winning technical writer with years of IT, Datacom, and DoD experience.
• Created and maintained user, system administrator, system configuration, and installation guides.
• Wrote business plans and managed corporate communications.
• Worked in Waterfall and Agile environments and passed Agile training.
• Constantly modified and improved publications.
• Produced documents in OO and SOA environments.
• Served as CACI onsite rep and grew business.
• Created objective measuring systems for grading the effectives of written documentation and the speed of the production.
• Ensured compliance with Government Printing Office and a variety of other military standards.
• Produced white papers, reports, and numerous presentations.

SOFTWARE MS Office 2010, Adobe Suite, SharePoint, Linux, FrameMaker, RoboHelp, Doc-to-Help, Snagit, Java. Excel, Power Point, VISIO, and Outlook.

EXPERIENCE

Confidential Wrote the user documentation and training deliverables for a major Department of Defense DoD medical logistics, accounting, and billing software program at Fort Detrick, MD. Wrote and maintained numerous end-user deliverables, DoD Authority to Operate publications, and a myriad of support documents as well as on-line help. Created and maintained libraries and templates. Set standards, created a style guide, edited numerous publications, and served as arbiter of GPO and Chicago Manual of Style questions. Performed needs analysis, scheduling, designing, and delivery of user manuals, requirement specifications, lesson plans, on-line help, computer-based training, training guides, and classroom instruction for hospital staff unfamiliar with basic software applications. Developed a library system to maintain reports, presentation materials, and technical documents. Created templates and formats, which became organizational standards. Prepared funding reports, status reports, and technical presentations. Compiled and reduced data into simple reports. Edited technical documents for format, style, and language correctness. Oversaw scheduling and successful completion of contract deliverables including all system security documentation. Hired a company for and oversaw production of Computer Based Training, coordinated training schedules, deliverables, and resources. Interviewed and hired personnel. Performed status reviews. Created, submitted, and maintained budgets. Never ran over budget. Worked closely with developers to design the GUI and performed much of the testing and organization of testing procedures. Performed demonstrations of the product and the help functions for high-level DoD funding providers. Provided voice narration of all e-learning deliverables. Created metrics and systems for accurate scheduling and delivery costs. Used Predictive Analytics to accurately forecasts costs, labor requirements, and timelines. Met with management to present timelines, budgets, and needs analysis. Wrote numerous GSA and Schedule 70 proposals. Hired, interviewed, reviewed and provided standard personnel supervision. Worked in Waterfall and Agile development environments. Worked in OO and SOA development methodologies.

Confidential Served as Finance Committee Chairman for the borough of Gettysburg. Analyzed economic data, created reports for the general public, and provided spending and investment recommendations. Grew the reserve fund by more than 600,000, gained the borough an AAA bond rating, and saved more than 870,000 by restructuring and refinancing of debt. Performed numerous public speaking engagements and represented the borough at meetings with the governor, congressmen, and other elected officials. Worked closely with borough lawyers to resolve numerous lawsuits, property acquisitions, property sales, and union negotiations. Trained at FEMA and served as the borough crisis communications coordinator.

Confidential Wrote proposals for DoD and other customers related to the Pacific Rim for CACI. Duties included identifying RFPs, assembling teams, setting schedules, creating and monitoring budgets, writing the overview, past-performance sections, re-writing resumes, and coordinating technical and financial sections. Left after the DoD customer formally requested my return.

Confidential Project Manager Oversaw the installation and marketing of wireless hub sites. Created a process manual for installation. Hired local contractors. Created schedules. Negotiated with local site owners for installation rights. Maintained complete records and projections of installations, and costs. Introduced and applied Predictive Analytics to highly accurate forecasts for installation time and cost as well as anticipation of potential problems.

Confidential Director of Corporate Communications Managed company public relations, investor relations, the proposal department, and the education and training departments in Washington, New York, and Boston for a Fortune 500 telecommunications company. Served as the voice of the company by editing all investor and technical communications emanating from corporate headquarters. Created the corporate image for press releases and interviews. Hired personnel, managed budgets, assigned and scheduled tasks. Designed training programs and helped create the company's first on-line training and computer-based training. Managed online help and documents for selected modem, router, and T1 projects. Created libraries and managed databases for multiple tasks and facilities. Within three months transformed the group into what the CEO called the best run department in the company. Helped design GUIs, and met with customers to assess the quality of the product and help close sales. Created shareholder presentations and worked with the corporate officers to create sale presentations. Reduced publication costs from an average of 7.25 per modem to 3.45.