SUMMARY

• 16 years of experience in Software consultancy which includes 10 years of Management and Lead experience.
• Worked with the Asia’s largest Software development company ( Confidential Service) for around 10 yrs.
• Significant RPG, RPGLE (15 yrs), CLLE, CLP (15 yrs), Synon (13 years),Java and Cobol construction, analysis, implementation, Training, Course development and support experience.
• Significant exposure to most popular AS/400 platform based systems like J D Edwards, S2K, RxClaim, WMS.
• Significant exposure to Supply Chain domain (eg. Purchasing, Order Entry, Inventory, POS modules etc.), healthcare and finance domains.
• As a Systems Analyst, worked on analysis, research and documenting the functional requirements in line with user requirements. Supervised and maintained information systems running on As/400 environments and .Net. Performed functional and regression testing on the changed code. Identify opportunities for fine tuning and increasing operational efficiency. Worked in complete software development life cycle which includes Requirement gathering, analysis, design, development, unit testing, QA testing, UAT, production deployment and post deployment support.
• Maintained a 100% Customer Satisfaction index (CSI) for 3 years in a row, recognized by clients for excellent performance, received awards for Mentoring, tutoring and team building.
• As a Project Manager, responsible for managing Project scoping, Budgeting, Project planning, Stakeholder management, Milestone tracking, Management reporting, developing best practices, documenting important communications, accessing staff requirements, identifying risks and creating mitigation plans and mentoring. Experience leading multiple teams, across varied technologies, various cultures in an onshore - offshore model.
• As a Technical Manager, experience in design of new/existing applications and Performance tuning.
• As a Service Delivery/Transition Manager responsible for successful service delivery, SLA compliance and high level of customer satisfaction. Managing the 3rd party liaison, ensuring operations teams are aware of changes and prepared, ensuring proper communications across various departments and user groups. Good knowledge of Incident Management, Problem management and related tools like Remedy,Clarity etc.
• Well rounded experience which includes involvement in audits, assessments, communicating with user groups, and critical testing programs; ITIL Certified.
• Excellent Analytical, problem solving, written and verbal communication skills.
• Around 3 years’ experience in Production Support(L1/L2) and as a Transition Manager.

TECHNICAL SKILLS

Operating Systems: OS/400, Windows, MS-DOS 6.22

Languages: RPG/400, CL/400, RPGLE, SQL/400,C

Tools: and Utilities: SYNON/COOL:2E, PDM, SEU, DFU, SDA, RLU, ISDB, QUERY/400,IBM Websphere,MS Project Plan, DB Visualizer, MS Visio,Remedy,Hawkeye,ROBOT,Implementer,Mimix,Turnover, Aldon

Databases: DB2/400, Oracle, MS Access

Configuration Tools: VSS, Implementer,Aldon

PROFESSIONAL EXPERIENCE

Confidential

Programmer Analyst

Responsibilities:

• Working as a team lead and analyst for the RxClaim production support
• Conduct meetings with the business users and propose budgets and schedules.
• Leverage my technical knowledge to mentor other college
• Looking for productivity improvement initiates like Automation, knowledge repository etc.

Confidential

IT Manager

Responsibilities:

• Implement, enhance and support the WMS (warehouse management system) system.
• Conduct meetings with the business users and propose budgets and schedules.
• Leverage my technical knowledge to mentor other colleges
• I was hired to provide technical strength to the team and to take up the cost cutting initiatives and improve customer experience
• During my tenure of just 6 months I studied the business processes, proposed and implemented various changes, improved the customer experience significantly
• There was no formal process defined for requirement gathering or gauging customer satisfaction. Guided the team to create online tools, using AS/400 as the back end to formalize the request and approval process, basically designed a structured workflow across the organization.
• Working on some process re-engineering. Identified few processes which can be modified to gain efficiency and accuracy. Discussed with management and waiting for the go ahead.
• Within just 6 month, I had developed a mastery on the modules also like customer ordering, Accounting, Point of Sales, System administration and had successfully implemented WMS module which was pending for the last 3 years and even the vendor (after selling the module) advised that it cannot be used in this organization. Company top management as well as the software vendor trusts my capabilities.

Confidential

Project Manager

Responsibilities:

• Making sure that all the client proposed/enforced compliances and processes are followed.
• Define project scope, goals and deliverables.
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
• Effectively communicate project expectations to project managers and stakeholders in a timely and clear fashion.
• Direct and manage SOW development and signoff from beginning to end
• Develop/Review full-scale project plans and associated communications documents.
• Acts as a bridge between the Client and the IT team.
• Make sure the business requirements are delivered to the IT development team in a clear and concise fashion and the developed software meets customer requirements.
• Ensure that the best practices had been followed and the software does not contain any defects.
• Constantly involved in conflict management to resolve issues and achieve results.
• Ensuring a 100% Customer Satisfaction index.

Confidential

Technical Manager

Responsibilities:

• Define project scope, goals and deliverables.
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Worked on various modules of the RxClaim system.
• Good knowledge of claim adjudication and various plan options.Like NDC/GPI Lists, Pricing,OTC’s etc.
• Conducted training plans in RxClaim and Synon to bring the new joinees uoto speed.
• Very strong knowledge of configuration management eg. Retrofitting,parallel development etc.
• Develop full-scale project plans and associated communications documents.
• Delegate tasks and responsibilities to appropriate personnel.
• Constantly involved in conflict management to resolve issues and achieve results.

Confidential, Chicago

Senior System Analyst

Responsibilities:

• Studying, analyzing and proposing strategic enhancements to the WBS system. Worked on DHL Integration project and By the Book project.
• Meet the expectations of the stakeholders by achieving milestones and delivering as per expectations.
• Coordinate and setup the test environment for QA testing and UAT.
• Provide technical expertise in developing solutions for production support on the AS/400 system.
• Performed high-level program debugging applying extensive knowledge of SYNON/COOL:2E, RPG/400, CL/400.
• Creation of system use cases.