SUMMARY

• A professional with a mix of Project Management (PM) & IT expertise. Possess 6 years of experience leading IT application based projects and in IT governance with wide - ranging infrastructure requirements and diverse workforce. Interested in PM roles.
• 6+ years of Project Management experience.
• Adept in Agile and SDLC methodologies.
• Experience with Web Content Management.
• Effective liaison between Business Owners and IT teams. Proven business acumen with deep business and analytical skills.
• Able to operate in fast and constantly changing environments.
• Successful track record as a problem solver.
• Good track record of timely delivery of critical large & mid-scale projects.
• Proficient in resource and financial management of projects.
• Have performed hands-on analysis of business needs. Translated those business needs into technical requirements.
• Adept at systematic documentation. Have communicated action items and decisions taken resulting in efficient delegation of roles and responsibilities.
• Empowered teams to self-organize and grow cross-functionally.
• Possess resourceful communication skills in interacting with key project stakeholders.
• Possess the ability to accomplish diverse responsibilities simultaneously and effectively.
• Constantly geared to acquire latest techniques for personal and organizational growth.
• Self-motivated entrepreneurial individual, goal-oriented. Comfortable in any environment and at all levels.
• Possess strong verbal and written communication skills combined with strong organizational skills.

TECHNICAL SKILLS

Software: MS Project; Clarity; MS SharePoint; HP Quality Center; Base SAS (looking to be certified); SAP Predictive Analysis; SAP Crystal Reports; SAP Crystal Dashboard Design; SAP Design Studio; Bloomberg Terminal; Google Analytics; Adobe Illustrator; Adobe Photoshop

PROFESSIONAL EXPERIENCE

Confidential, Enfield, CT

Project Technician

Responsibilities:

• Played a Project Manager role for the Web Portals Program. Followed SDLC methodology.
• Appointed to lead the deployment and implementation of a Web Analytics tool for all existing web portals.
• Appointed to manage and conduct a live demo of the new web portals developed for the Senior Leadership Team.
• Actively researched, updated and maintained project plans.
• Actively identified, defined and tracked issues, risks and decisions in SharePoint logs arising from team and cross-team meetings.
• Conducted Defect Triage meetings. Involved in impact analysis and prioritization of defects.
• Conducted Joint-Application-Design sessions for specific web capabilities with the Development team.
• Managed the website content for all the three new portals.
• Proactively managed project dependencies and facilitated effective and transparent cross-program/project communications.
• Actively involved in the change management process. Managed the Change Requests approval process with the PMO.
• Managed upstream and downstream deadlines and deliverables.
• Managed the entire finances of the program. Managed budgets upto $8MM. Ran time-tracking and Forecast/Actual cost reports.
• Assisted in development and distribution of Program and Project level status reports.

Confidential, Amherst, MA

Project Management Consultant - Team Lead

Responsibilities:

• Spearheaded the development of a strategic project portfolio management methodology within the triple constraint of goals, projects and resources for University-wide IT governance.
• Delineated strategy through a balanced scorecard (BSC). Developed performance metrics for the four domains of the balanced scorecard.
• Built a Project Management Office Structure with clearly defined roles and reporting relationships using internal human resources for effective governance.
• Defined project categories based on the strategic initiatives of the University and designed a resource allocation plan for better business analysis and planning for budgets.
• Devised project selection models for screening, evaluation and prioritization of projects.
• Designed a process flow for monitoring and controlling the portfolio.
• Established a portfolio planning timeline running through the school year.
• Optimized existing project management software and tools for more speed, quality and transparent communication.

Confidential

Sr. Implementation Consultant

Responsibilities:

• Project Lead for ERP implementations at numerous top global hotel companies.
• Performed product demonstrations for C-level teams of potential clients which translated to more than $3M of revenue.
• Identified and analysed business requirements and translated them into technical specifications.
• Automated sales processes at global hotel brands leading to increased activity, efficiency and lead generation.
• Conducted over 500 product training sessions for end users in hotels across diverse market segments.
• Certified as the highest scoring candidate in the ‘Train the Trainer’ program held at the MICROS office in Indonesia.
• Developed project plans, defined project scope and resource requirements.
• Monitored projects and gave feedback to senior management on MICROS applications.

Confidential

Software Consultant

Responsibilities:

• Project Lead for ERP implementations at the Indian Hotels Company Limited, branded as the Taj Group.
• Appointed to execute the pilot implementation of the newly developed enterprise system.
• Credited with decreasing the frequency of customer problems reported, by 82% in a week, through efficient delegation of tasks within the team.
• Was subsequently appointed as the second level customer support.
• Identified, defined and tracked KPIs for effective helpdesk management.
• Created crucial reports related to materialization and forecasting figures for top hotel management.
• Managed project related vendors and contractors ensuring timely execution.
• Identified and resolved turnkey project risks.
• Provided ongoing updates and led senior management discussions on project schedule, issue resolution and risk mitigation.
• Ensured schedule, cost and quality metrics were on target.