SUMMARY

• More than 11 years of Project Management, Coordination and Business Analysis experience in working on a variety of changing environments Business Requirement Gathering, Analysis, Estimation and Planning, Client/Business Interaction and Issue Resolution.
• Responsible for Planning and conducting the project kick - offs, generates meeting deliverables including agendas and minutes, also responsible for providing weekly status updates to senior management.
• Experienced in coordinating resources; setting deadlines; assigning responsibilities; and monitoring, summarizing and communicating the progress of the project.
• User acceptance for deployment of the solution
• To guide, manage and develop and engage the team for enhanced productivity
• Project deliverables for first time right delivery and ensure high customer satisfaction scores
• Expertise in customize solution-sets and consult the delivery team in key project phases like solution design
• Experienced in development of business requirements.
• Managed and developed the work breakdown structure while also responsible for Developing the Project / Deployment, Risk Management / Contingency Plan, and Communication Plans.
• Used exceptionally strong organizational skills, analytical, problem solving, decision making, leadership skills and Project Management skills for managing multiple projects concurrently.
• Support business case development, perform gap/cost/benefit/SWOT analysis, control/monitor schedule, costs, critical milestones, project deliverables and IT change record process for group initiatives.
• Experienced in project scheduling using MS Project Scheduler.
• Experienced in creating and executing project work plans and revises as appropriate to meet changing needs and requirements.
• Experienced facilitator and meetings Coordinator with excellent inter-personal and conflict resolving skills and Create FAQ'S and other documentation.
• Experienced in interfacing with stakeholders and senior management with excellent communication and interpersonal skills.
• In depth knowledge of SDLC, with understanding of various phases such as Requirements, Analysis/Design, Development and Testing.
• Gather and develop business and technical requirements, created use cases, facilitated JAD sessions, resolved issues, coordinate/monitor testing efforts.
• Knowledge of project life cycle in a structured change management environment using proprietary methodologies, Agile and RUP.
• Advanced analytical skills with excellent problem solving capacity, with ability to multitask, reprioritize activities quickly and effectively.
• Highly initiative, self-motivated with excellent written and verbal Communication skills, Negotiation, Organizational, Conflict resolution skills and Presentation skills.
• Highly collaborative team leader/player with extensive customer relationship skills, also possess excellent facilitation and mentoring skills and ability to prioritize tasks according to business needs.
• Developed and maintained relationships with clients on all on-going projects

PROFESSIONAL EXPERIENCE

Confidential, Piscataway, NJ

PROJECT MANAGER

Responsibilities:

• Managed the launch of Promotional Product Delivery ITunes/Kroger/Safeway first US launch
• Led the creation of Staples EZ rebates website to provide instant access to rebates from consumers
• Led the creation of and managed all process integrations for Verizon various Rebate delivery projects including Employee Validation website
• SAP Project Management Professional.
• Experience in or familiarity with SAP IBP implementations.
• Participate in the development of software solutions based on SAP technology.
• Perform project management tasks as a team member.
• 8 Years project management experience.
• Strong knowledge of the software development lifecycle.
• Process and Product workshop Facilitation.
• SAP best practice usage and solution design facilitation.
• Lead cross - functional teams of IT and operations to implement a new Rebate management system; deliver under budget and on-time
• Build and maintain a deep understanding of target user groups and how our products fulfill their needs.
• Measure and optimize the user journey as it relates to product feature adoption and usage.
• Manage the marketing programs that drive demand for our products.
• Create product content enrollment decks, success stories, external presentations, training material.
• Organize and deliver formal training and facilitate other informational events
• Managed all phases of the SDLC for Rebate delivery projects while managing the schedule, budget and timeline of the project in Either Agile or a hybrid methodology
• Led weekly status calls with clients / team presenting work accomplishment, indicating progress report and future forecast estimates and resource forecasting
• Responsible for the creation of: Project Plans, Charters, WBS, Task Schedules, Risk Tracking, Stakeholder Communications, Support Plans, Transition Documentation.
• Developed project schedules through collaboration with the project and functional resources assigned. Project dates as set forth and agreed upon by the project team and the Business Process/Product Owner to dictate the timeline of deliverables
• Identified the key risks that need to be addressed and develop actions plans that are multi-faceted in nature and include both business process and system components
• Responsible for overseeing the creation of User Stories/Business Requirements, Technical Requirements etc and leading Scrum/Grooming/Planning sessions
• Took action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason, even when dealing with emotional topics; review facts and weight options.
• Prepared for emerging needs; manages multiple projects; determines project urgency in a meaningful and practical way; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks
• Understood the customer work flow processes and can identify improvements; and to be able to provide product development organization based upon customer needs and the appropriateness of product functionality and design; exhibited strong interview techniques to gather customer specific information for use in the design process.
• Responsible for planning, managing and executing testing processes, including the management & creating of test scripts, and conversion to live process; procedures, and strategies; with the ability to verify test results as meeting user requirements to achieve customer sign-off.
• Develops and maintains lessons-learned inputs in the project repository for utilization on future projects

Confidential, Parsippany NJ

PROJECT MANAGER/LEAD

Responsibilities:

• Led successful Vanguard IT acquisition project for proprietary software implementation
• Manage and provide leadership, guidance, influence and mentoring for project teams.
• Managed all phases of the Software Development Life Cycle (SDLC) integration projects while managing the schedule, budget and timeline of the project.
• Build and maintain a deep understanding of target user groups and how our products fulfill their needs.
• Measure and optimize the user journey as it relates to product feature adoption and usage.
• Manage the marketing programs that drive demand for our products.
• Create product content enrollment decks, success stories, external presentations, training material.
• Organize and deliver formal training and facilitate other informational events
• Led weekly status calls with clients / team presenting work accomplishment, indicating progress report and future forecast estimates.
• Responsible for the creation of: Project Plans, Charters, WBS, Task Schedules, Risk Tracking, Stakeholder Communications, Support Plans, Transition Documentation.
• Identified the key risks that need to be addressed and develop actions plans that are multi - faceted in nature and include both business process and system components.
• Responsible for overseeing the creation of Business Requirements, Technical Requirements etc.
• Assessed resource requirements for projects
• Responsible for planning, managing and executing testing processes, including the management & creating of test scripts, and conversion to live process; procedures, and strategies; with the ability to verify test results as meeting user requirements to achieve customer sign-off.
• Translated generalized customer business goals and objectives into concrete strategy and tactical plans
• Works on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results
• Exercised judgment within broadly defined policies and practices to develop corporate methods and techniques

Environment: Waterfall, Middleware, ACE, Excel, PowerPoint, IM, SharePoint, Microsoft Project, I-Track, Clear Case, Clear Quest, HP Quality Center.

Confidential, McLean VA

PROJECT MANAGER

Responsibilities:

• Manage client relationships, and provide Project Management/ leadership to team and business partners on the new initiatives/projects.
• Responsible for leading/managing all aspects of projects using SDLC methodology for Business Intelligence Data Warehousing projects including coordination, development, implementation, financial implications / budgeting, Forecasting & Enterprise Planning while prioritizing work, resources and time.
• Managed vendors and created RFIs/RFPs and reviewing SOWs.
• Led various projects for several LOB's/ clients, to deliver solutions from the CTO teams ensuring the project completed on time & within Budget. Currently managing various projects with budgets upto $2M+ to 15M.
• Build and maintain a deep understanding of target user groups and how our products fulfill their needs.
• Measure and optimize the user journey as it relates to product feature adoption and usage.
• Manage the marketing programs that drive demand for our products.
• Create product content enrollment decks, success stories, external presentations, training material.
• Organize and deliver formal training and facilitate other informational events
• Managed highly visible/business strategic projects including SAP onboarding.
• Managed corporate level capacity plan for CTO organization with includes10 functional groups and 495 resources, with 10 to 20 new projects added monthly. Helped developed a template for the functional groups to report their capacity and familiarized users on the template.
• Active in improving Program Management process and procedures, while also providing guidance to new employees.
• Run weekly prioritization/capacity meeting and scrum meetings to educate users, and report status to senior management.

Environment: Waterfall, Cognos, Business Objects, Excel, PowerPoint, IM, SharePoint, Microsoft Project, Plan View, Clear Case, Clear Quest, HP Quality Center, SAP.

Confidential, San Antonio TX

Sr. Project Manager

Responsibilities:

• Responsible for leading/managing all aspects of projects using SDLC & Agile methodology including coordination, development, implementation, financial implications / budgeting while prioritizing work, resources and time.
• Participated in strategic planning sessions with both client and management to determine the scope and objectives of each project. Responsible for establishment of project plan and effectively coordinating the activities of the team to meet software implementation project milestones, monitoring progress, and communicating progress to clients and Aetna's Senior - most management.
• Led weekly status calls with clients / team presenting work accomplishment, indicating progress report and future forecast estimates.
• Participated in High Level & Detail Level Requirement gathering JAD sessions between the Product Engineering / Business & the development team for multiple Projects.
• Experienced in and also currently managing multiple projects and project managers in parallel, with budgets of $3.4M+ and 12M including Aetna's one of the most current Strategic Business Product Development Initiative impacting over more than 34 applications.
• Ensure that the end state of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Accountable for and manages the development, implementation and ongoing maintenance of project(s).
• Day to day Project activities also involved reporting and tracking of resource efforts/costs (using Plan View) as well as managing changes, risks and issues for various IT projects. This role also involves process adherence & management for the projects.

Environment: Waterfall, Agile, Excel, PowerPoint, IM, SharePoint, Plan View, Clear Case, Clear Quest, HP Quality Center.

Confidential, Houston TX

PROJECT MANAGER

Responsibilities:

• Managed all phases of the Software Development Life Cycle (SDLC) web - based projects while managing the schedule, budget and timeline of the project.
• Lead / facilitated Sprint & Requirement gathering sessions for the self-service application from clients
• Analyzed customer browsing and behavior in addition to identifying opportunities to standardize and improve operations, processes, and implementation based on multi geographical locations
• Managed and maintained relationships with clients as they pertain to new enhancements, GAP analysis, monthly reporting, and new expectation/proposals
• Detected defects and tracked weekly status using an in-house portal -VSO
• Performed Gap Analysis to identify the deficiencies and requirements for the proposed system.
• Led weekly status calls with clients presenting work accomplishment, indicating progress report and future forecast estimates.

Environment: Agile, MS Project, Excel, PowerPoint, Same Time Lotus Notes, SharePoint, Forte

Confidential

PROJECT MANAGER

Responsibilities:

• Responsible for leading/managing all aspects of projects using SDLC & Agile methodology including coordination, development, implementation, financial implications / budgeting while prioritizing work, resources and time.
• Proactively met & managed timelines, project milestones, protecting project s budget and mitigated risks to ensure DSI regional migration / deployment targets are met.
• Experienced in and managed multiple projects and project managers in parallel, with budgets of $2.5M & $3.8M+ and was part of a $20M project.
• Managed and acted as a liaison between Application Development / Application Readiness team to develop, package and deploy security software which impacted citi users globally.
• Managed, led and facilitated status meetings; meeting set up, task follow - up, assigning & reviewing deliverables, meeting notes and other project management activities
• Identify Risks and Issues that may have an impact of DSI NA Migration goals and took appropriate actions to address and mitigate all Risks and Issues
• Clearly communicated status of projects and associated Risks and Issues. Ensure timely delivery of weekly status reports; updated executive level management on status.
• Formulate project scopes and conducted requirements analysis communicated metrics and status reports to the business and senior management.
• Develop employment procedures and approaches tailored for specific lines of business.
• Perform strategic planning, trend analysis, forecasting, database management and inventory tracking in IT environments specifically for Project Office infrastructure.
• Created and executed project work plans and revise as appropriate to meet changing needs & requirements
• Identify resources needed and assigned individuals responsibilities.
• Contributed to achieve DSI budget and improve NA PMO financial management
• Reduce migration costs by working with businesses to rationalize and streamline validate application profiles.
• Actively contributed with NA DSI PMO process improvement efforts; actively participated in the development and testing of tools and processes needed to achieve DSI migration goals.
• Effectively apply all project methodologies as detailed by the project scope and requirements
• Complete all related project documents related to Citi s deployment/migration requirements
• Ensure post-migration Customer Satisfaction Survey is sent to ALL clients migrated.
• Ensure migration team completes 95% of all support tickets within Service Level Objectives (SLOs).
• Implement process improvement needed to reduce day one support tickets.
• Ensure Training and UAT information is received by all Clients being migrated.
• Ensure engagement and participation of Business Area Representatives in the planning and validation phases for all development/migration projects.
• Review, monitored and close projects post migration with a final lesson learned review to implement continuous improvements from each migration.

Environment: Agile, Waterfall, MS Project, Excel, IM, SharePoint, PlanView, Marketplace, Citrix.

Confidential

PROJECT MANAGER

Responsibilities:

• Responsible for managing, planning, executing, deployment and completion of RF 3G deployment projects in order to accomplish their goals within constraints such as time, cost and agreed quality standards.
• Worked with Senior Management to identify strategic goals, objectives, scope, budgets and timeline for the completion of 3G deployment projects.
• Evaluated project performance and worked with senior management to make project go/no - go decisions, resolved and/or escalated issues in a timely fashion.
• Coordinated, communicated and kept in close contact with the technical teams to make sure that the teams are on track and on task, so that the required work is completed on time, on spec, and with high quality.
• Acted as a liaison between Client, Senior Program Manager, Regional/Market technical leads, engineers and the technical teams.
• Effectively and efficiently managed 2-3 projects concurrently with sometimes managing between 15-25 technical teams.
• Responsible for interviewing, hiring the right people with the ability to do the job as per client requirement and satisfaction.
• Identified resources needed and managed day-to-day operational aspects of projects, also pointed out opportunities for improvement and makes constructive suggestions for change.
• Identified schedule uncertainties and risks, and managed them closely to avoid schedule impact.
• Lead and participated in remote sessions between the Client and the technical teams and helped resolved issues.
• Conducted project related presentations, documented and provided reports to the higher management.
• Managed and constantly kept proper inventory controls and documentation, facilitated inventory transactions and was responsible of deployment of correct and proper inventory to projects according to the project needs.
• Worked with the software architects/developers to ensure that the applications conform to customer requirements.
• Interacted with the software development Helpdesk team to investigate and resolve data collection issues for assuring quality standards of the product and the data collected.

Environment: Agilent Technologies Data Measurement & Analyser, Tems Data Collection, Actix Analyzer, Map Info, MS Project, MS-Visio, MS Word, MS Exchange/Outlook, Enterprise Email, Instant Messaging (IM), Microsoft Office Communication Services (OCS).