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Project Manager Resume

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Orlando, FL

SUMMARY

  • Accomplished Voice technology professional, with extremely high energy, creative and implementation of solution in support of business objectives.
  • Exceptional project leader and work very well in a fast paced changing environments.
  • I always meet demanding project deadlines and exceed expectations and have excellent troubleshooting, maintenance and support abilities.
AREAS OF EXPERTISE
  • Avaya 8500, 8700 and 8800 Software Upgrades Shortel UC
  • Avaya Modular Messaging Backups Basic Cisco network
  • Avaya Media Gateways Vendor Relations Switches and routers
  • Avaya Aura Messaging Troubleshooting Project Management
  • Avaya call routing and vectors Install and maintenance
  • Avaya CMS Fluent in Spanish
  • Call Center (ACD) Networking and hardware

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Provide detail reports to applicable management
  • Developed full scale project plans
  • Defined the project scope of work of phone system upgrade
  • Managed the technological aspects of project based on time - lines and work plans

Confidential

Field Technician

Responsibilities:

  • Troubleshoot telephony issues and network equipment
  • Adds, moves and changes
  • Rewire, run network cables and activate batch panels
  • Run cross connects on 110 and 66 blocks

Confidential

Telecommunications Analyst

Responsibilities:

  • Project oriented position (PM)
  • Cleanup of ACD, VDN, Vectors and toll free numbers
  • Measurements and support to integrate with the PBX
  • Excel and Analytics for the new Disaster Recovery plan
  • Integration options, design, implementation and engineering

Confidential

Telephone Analyst II

Responsibilities:

  • Participated in strategic Avaya VOIP planning project for entire County
  • Project managed, coordinated and implementation with new construction and renovations
  • Lead team on new technology and provided training materials and documentation
  • Provided technical support and resolution on telephony issues
  • Completed backups and upgrades
  • Designed routing /vectors for the different County departments

Confidential - Orlando,FL

Telecommunications Engineer

Responsibilities:

  • Creating project plans, charters, budgetary estimates and network documentations
  • Supported Avaya CM, Modular Messaging, VOIP and CMS
  • Responsible for basic IP networking and administration
  • Troubleshooting telephony issues
  • Created new users
  • Vendor Management
  • Responsible for leading project teams to deliver solutions and best practice standards

Confidential - Miami, FL

Telecommunications Manager

Responsibilities:

  • Responsible for the Enterprise wide technology infrastructure and Business solution
  • Project management and delivery
  • Shortel IP phone solutions, Unified Communications and Contact Center
  • Responsible with controlling operating costs by tracking and auditing telephony usage
  • Maintained record and provided required reports
  • Assisted in reviewing payment of Telecom invoices, maintained vendor/carrier relationship

Confidential - Miramar, FL

Telecom Contractor

Responsibilities:

  • Responsible for installing and troubleshooting
  • Maintained Avaya call center ACD and Media Gateways
  • Maintained Avaya voice network for 20 remote locations
  • Troubleshoot hardware/software system and upgrades

Confidential - Ft Lauderdale, FL

Telecommunications Engineer

Responsibilities:

  • Managed the internal and external Avaya Unified Communication network
  • Project managed new implemented technologies, infrastructure and security
  • Supported the design and managed with the organizations telecom servers
  • Developed training for the telecom engineer departments
  • Responsible for documentation and troubleshooting procedures
  • Implemented new organizational policy and procedures
  • Responsible in maintaining around the world co-locations and remote sites
  • Oversaw all Telecommunications with PBX, T1’s, Mobile cell phones and DSL

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