Project Manager Resume
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Orlando, FL
SUMMARY
- Accomplished Voice technology professional, with extremely high energy, creative and implementation of solution in support of business objectives.
- Exceptional project leader and work very well in a fast paced changing environments.
- I always meet demanding project deadlines and exceed expectations and have excellent troubleshooting, maintenance and support abilities.
- Avaya 8500, 8700 and 8800 Software Upgrades Shortel UC
- Avaya Modular Messaging Backups Basic Cisco network
- Avaya Media Gateways Vendor Relations Switches and routers
- Avaya Aura Messaging Troubleshooting Project Management
- Avaya call routing and vectors Install and maintenance
- Avaya CMS Fluent in Spanish
- Call Center (ACD) Networking and hardware
PROFESSIONAL EXPERIENCE
Confidential
Project Manager
Responsibilities:
- Provide detail reports to applicable management
- Developed full scale project plans
- Defined the project scope of work of phone system upgrade
- Managed the technological aspects of project based on time - lines and work plans
Confidential
Field Technician
Responsibilities:
- Troubleshoot telephony issues and network equipment
- Adds, moves and changes
- Rewire, run network cables and activate batch panels
- Run cross connects on 110 and 66 blocks
Confidential
Telecommunications Analyst
Responsibilities:
- Project oriented position (PM)
- Cleanup of ACD, VDN, Vectors and toll free numbers
- Measurements and support to integrate with the PBX
- Excel and Analytics for the new Disaster Recovery plan
- Integration options, design, implementation and engineering
Confidential
Telephone Analyst II
Responsibilities:
- Participated in strategic Avaya VOIP planning project for entire County
- Project managed, coordinated and implementation with new construction and renovations
- Lead team on new technology and provided training materials and documentation
- Provided technical support and resolution on telephony issues
- Completed backups and upgrades
- Designed routing /vectors for the different County departments
Confidential - Orlando,FL
Telecommunications Engineer
Responsibilities:
- Creating project plans, charters, budgetary estimates and network documentations
- Supported Avaya CM, Modular Messaging, VOIP and CMS
- Responsible for basic IP networking and administration
- Troubleshooting telephony issues
- Created new users
- Vendor Management
- Responsible for leading project teams to deliver solutions and best practice standards
Confidential - Miami, FL
Telecommunications Manager
Responsibilities:
- Responsible for the Enterprise wide technology infrastructure and Business solution
- Project management and delivery
- Shortel IP phone solutions, Unified Communications and Contact Center
- Responsible with controlling operating costs by tracking and auditing telephony usage
- Maintained record and provided required reports
- Assisted in reviewing payment of Telecom invoices, maintained vendor/carrier relationship
Confidential - Miramar, FL
Telecom Contractor
Responsibilities:
- Responsible for installing and troubleshooting
- Maintained Avaya call center ACD and Media Gateways
- Maintained Avaya voice network for 20 remote locations
- Troubleshoot hardware/software system and upgrades
Confidential - Ft Lauderdale, FL
Telecommunications Engineer
Responsibilities:
- Managed the internal and external Avaya Unified Communication network
- Project managed new implemented technologies, infrastructure and security
- Supported the design and managed with the organizations telecom servers
- Developed training for the telecom engineer departments
- Responsible for documentation and troubleshooting procedures
- Implemented new organizational policy and procedures
- Responsible in maintaining around the world co-locations and remote sites
- Oversaw all Telecommunications with PBX, T1’s, Mobile cell phones and DSL