TECHNICAL SKILLS

• MS Office
• Excel
• Word
• Project
• PowerPoint
• Visio
• MAS500
• SharePoint
• Clarity
• PlanView
• Stamp
• FieldGlass

PROFESSIONAL EXPERIENCE

Confidential - Plymouth, MN

Infrastructure Project Manager

Responsibilities:

• Led multi-million dollar infrastructure projects in support of large-scale enterprise change initiatives.
• Adaptable self-starter; team player; quality minded; focused; committed and able to work independently.
• Provided leadership in steering projects toward defined standard infrastructure solutions, platforms and best practices.
• Completed assigned projects within budgetary and scheduling guidelines while managing project schedules, resources, and delivery commitments.
• Managed project plans, project risks, issues, and resolved conflicts.
• Utilized PlainView to manage time worked on assigned projects.
• Interacted with and reported project status regularly to executive project sponsors and senior technology leadership.
• Provided leadership in steering projects toward defined standard infrastructure solutions, platforms and best practices.
• Ensured the infrastructure adhered to the requirements for availability, stability, and efficiency.
• Develop and maintain infrastructure and resource cost estimates.
• Defined and managed project schedules, resources, and delivery commitments.
• Utilized strong project management and planning skills including experience in successfully managing major projects with use of and adherence to structured in-house methodology.
• Demonstrated excellent judgment, analytical ability, and problem analysis techniques.

Confidential - MN

Infrastructure Project Manager

Responsibilities:

• Managed a VoIP Telephony Project
• Maintained project status, created project charter, project plan, project schedule; tracking issues and risks.
• Conducted project meetings and interfacing with the project team and steering committee.
• Perform feasibility study to determine approach to IPT conversions and uncovered migration risks and issues.
• Planned migrations from analog to IPT telephony systems, lead multiple migrations of distributed / remote office locations to a common IPT telephony system.
• Worked with PMO to make sure all Project Management standards and practices are followed while utilizing PMO standard documentation and all PMO tools.
• Utilized SDLC to manage projects with application phases of development, test and deployments to production environments.
• Provided reports to management/PMO/Program Manager and resolved project problems with the goal of achieving project success in the areas of project schedule, cost and scope.
• Keep Program Manager abreast of status, changes, issues and risks.
• Contract ended due to lack of fiscal year 2014 available funding for project budget.

Confidential, Richfield, MN

Infrastructure Project Manager

Responsibilities:

• Manage internal projects - project plans, resource planning, status reports and financial reporting.
• Participated in technology solution intake sessions with Architecture team and internal BBY teams.
• Participated in documenting IT standards and processes.
• Experienced in managing multiple projects and deliverables simultaneously.
• Demonstrated ability to meet deadlines in a fast-paced, changing environment.
• Utilized internal project management tools, methods and best practices to manage on-time, within budget project completions.
• Worked with PMO to ensure all Project Management standards and practices were followed and utilized PMO standard documentation and tools.
• ManagediSeries Server third partyvendor sales and engineering relationships for hardware procurement and scheduling of project technical milestone tasks.
• Managed the Data Center Infrastructure builds for electrical and cabling to support the installation of iSeries Servers within production environments.
• Utilized SDLC to manage projects with application phases of development, test and deployments to production environments.
• Managed face to face relationships with client management teams and third party vendors.

Confidential, MN

Project Manager, Sr

Responsibilities:

• Knowledgeable of cloud computing hardware and software/firmware.
• Skilled at managing Cloud Computing Cisco, EMC and VMware hardware/sw-firmware solution deployments, installations and tech refreshes.
• Responsible for risk/mitigation management.
• Responsible for project financial management.
• Provided internal management, project team and client with weekly project status reports.
• Skilled at managing internal cross functional technical resources.
• Experienced in managing multiple projects and deliverables simultaneously.
• Demonstrated ability to meet deadlines in a fast-paced, changing environment.
• Managed technical communications with internal management, project teams and client.
• Managed face to face relationships with client management teams.
• Facilitated being first point of contact for assigned project technical problem resolutions.
• Experienced in the procurement of servers, storage hardware, switches and routers. i.e. EMC, Brocade, CISCO, Confidential, NetApp.

Confidential, MN

Project Manager

Responsibilities:

• Managed face to face relationships with client management teams.
• Skilled at managing IT hardware and software solution deployments, installations and tech refreshes.
• Performed feasibility reviews to determine SOW approaches and identifying risk issues.
• Skilled at managing multiple complex projects and deliverables simultaneously.
• Utilized project management tools, methods and best practices such as those defined by the Project Management Body of Knowledge (PMBOK).
• Experienced in server build procurement, upgrades and installations in development, test and production environments.
• Experienced in managing the addition of storage to Direct Access Storage media (DASD), SAN and NAS in production and data recovery production environments.
• Managed project tasks for Data Base access management and active directory modifications.
• Experienced in managing projects to develop, test and add to production environments of software applications.
• Experienced in planning installation activities of switches, routers, storage devices.
• Participation in weekly presentations to Change Control Board to gain approval of upcoming high level Infrastructure changes.
• Ability to accommodate many ideas and drive to decisions enabling on-time and within budget project closures.
• Experienced in managing projects within the financial services industry.
• Utilized SDLC to manage project SOWs with application phases of development, test and deployments to production environments.
• Skilled at balancing driving for results while maintaining positive relationships.
• Managed virtual offshore and domestic technical team project milestone tasks and activities.
• Demonstrated ability to meet deadlines in a fast-paced, changing environment.
• Provided project technical communications with internal management, program managers, project teams and client teams.
• Facilitated being first point of contact for assigned project technical problem resolutions.
• Demonstrated ability to meet deadlines in a fast-paced, changing environment.

Confidential, MN

PROJECT MANAGER, SR

Responsibilities:

• Knowledgeable and experienced in managing Data Center relocations and data migrations involving NetApp and EMC storage technologies.
• Skilled at managing IT hardware solution deployments, installations and tech refreshes.
• Skilled at managing multiple complex projects simultaneously.
• Managed scope and change management of assigned projects.
• Demonstrated ability to meet deadlines in a fast-paced, changing environment.
• Managed IT work scheduling and planning across multiple delivery teams.
• Responsible for tracking issues, quality and risk management.
• Ability to accommodate many ideas and drive to a decision and closure.
• Analyzed project performance (timelines and dependencies) to implement corrective actions when necessary.
• Managed the project plan, resolving project issues, mitigating strategies for project risks, and managing project resources.
• Provided work direction to team members both domestically and off-shore resources.
• Facilitated weekly project team meetings providing meeting minutes and project status updates and action items.
• Budgeted, tracked and managed project revenue recognition including overall project profitability.
• Managed technical communications with internal management, project teams and externally with third party vendors.
• Demonstrated ability to meet deadlines in a fast-paced, changing environment.
• Managed technical communications with internal management, project teams and client.
• Facilitated being first point of contact for assigned project technical problem resolutions.
• Utilized in-house project management tools, methods and best practices such as those defined by the Project Management Body of Knowledge (PMBOK).
• Provided proactive project communications with the project sponsor, key stakeholders and assigned project team resources.

Confidential, MN

PROJECT MANAGER, SR

Responsibilities:

• Experienced in creating, revising and updating the project charter, project plan, project schedule; tracking issues and risks; maintaining project status; conducting project meetings and interfacing with management teams.
• Responsible to maintain working relationships with client project team members and managers.
• Managed projects to their budgets, schedules, scopes of work, quality and risk to achieve business objectives of completing projects on-time and within budget with deliverables provided.
• Provided team members with the tools to complete their deliverables.
• Analyzed project performance (timelines and dependencies) to implement corrective actions when necessary.
• Managed the project plan, resolved project issues, mitigated strategies for project risks, and managing project resources.
• Providing work direction to team members; mentoring and developing less experienced Project Coordinators and Project Managers.
• Utilized in-house project management tools, methods and best practices such as those defined by the Project Management Body of Knowledge (PMBOK).
• First point of technical contact for third party service vendors and client’s project team members, to assist with SOW technical problem resolutions.
• Managed Retail POS systems, servers, T1 and DSL line extension deployments at 800+ Retail locations across the US.
• Providing proactive project communications to project sponsors, key stakeholders and assigned project team members.
• Budgeted, tracked and managed project revenue recognition including overall project profitability.
• Facilitated weekly project status meeting with internal management, project team and externally with client team members.
• Managing projects within company’s IT Project Methodologies.
• Evaluated projects against plan andperformedcost-benefit analysis and reviewed results with the Director of Professional Services on a monthly basis.
• Provided weekly project revenue forecasts for internal senior management.
• Managedthird party technicalvendor relationships and project task completion.
• Identifying, creating and deploying project management "best practices".
• Responsible for identifying new business opportunities within assigned client accounts.

Confidential, MN

PRODUCT/PROJECT BUSINESS MANAGER, SR

Responsibilities:

• Managed projects by utilizing the company’s Project Management Methodologies and processes.
• Responsible for project budgeting, scheduling and tracking.
• Facilitation of meetings.
• Established and maintained costs of maintenance services off setting cost of logistics, professional services programs and offerings.
• Project managed cross-functional teams in the development of world-wide service support offerings with worldwide maintenance parts logistics.
• Communicated the direction of the Worldwide Product and Service Strategy to all organizations within the company.
• Created and delivered training plans for storage products technical training of worldwide service and sales teams.
• Developed new offerings that created value add service support offerings.
• Responsible for directing the development and implementation procedures to effectively improve the operations and performance of the Remote Service Support Call Center responsible for trouble shooting and problem resolutions of hardware and software products.
• Client satisfaction increased by 15% and the length of product downtime due to hardware or software failures decreased 40%.
• Consistently maintained 56% service margins for 36 products released for worldwide sales and technical break-fix hardware and software service support of STK tape and DASD, Brocade switch lines.
• Utilized finance and IT department information to manage assigned project data for project budgeting, expense to revenue of the worldwide logistic parts usage and service revenue generation, forecasting, reporting and analysis with using Clarity to compile data and provide project reporting for the company’s executives and clients.

Confidential, MN

TECHNICAL SERVICES PROJECT MANAGER

Responsibilities:

• Conducted performance evaluations, employee recognition, salary planning and administration.
• Developed and implemented departmental operational plans and budgets.
• Developed and maintained effective departmental problem management escalation procedures.
• Developed and implemented technical departmental standards, procedures and tracking methods.
• Managed capacity to industry standard utilization.
• Maintained warehousing industry standards for product logistics.

Confidential

CUSTOM SERVICES PROJECT MANAGER

Responsibilities:

• Responsible for creating pricing and managing internal and subcontracted technical resources in the delivery of contract scopes of work.
• Interfaced with clients on a regular basis and served as top level in escalation path for client issues.
• Managed subcontracted vendors in the delivery of custom services.
• Developed custom services training package used to provide on-going training for 250 worldwide regional sales reps.
• Managed 15 technical resources responsible for delivering customized information technology and telecom services.
• Established processes to evaluate employee performance, technical training and development, as well as managing poor performers.
• Developed process to track the profitability of all customized services contracts.
• Assisted sales force in client technical service presentations and sales activities to close opportunities.

Confidential, MN

ADVISORY MARKETING SPECIALIST

Responsibilities:

• Implemented protect and win-back strategies for selected large accounts.
• Responsible for providing monthly maintenance and service forecasts for Branch Office and Area Mgrs.
• Lead Contract Administration team activities to ensure contract accuracy and timely billing.
• Four plus years of telecommuting experience.

Confidential

CUSTOMER SERVICE BUSINESS MANAGER

Responsibilities:

• Maintained full profit and loss accountability and was responsible for driving the services revenue for a 30 million dollar service branch office.
• Developed direct marketing service approach to ensure revenue plan achievement.
• Exceeded revenue plan objectives two of two years, 117% and 156% respectively.
• Developed availability services training package and trained all service branch office personnel and mid range sales reps in identifying potential services opportunities.
• Managed accounting staff to ensure all projects were billed accurately and timely based on contract Ts and Cs.
• Forecasted and reviewed with Branch Office and Area Mgrs services revenue opportunities on a monthly basis.
• Developed procedures to track project activities from opportunity identification to contract billing.

Confidential

CUSTOMER SERVICE FIELD MANAGER

Responsibilities:

• Responsible for hiring technical workforce, retention and recognition.
• Established performance criteria and process for employee evaluations.
• Conducted salary planning and administration.
• Assisted in employee development through individual coaching and guidance.

Confidential

ADMINISTRATIVE OPERATIONS SUPPORT MANAGER

Responsibilities:

• Responsible for scheduling 24x7 team coverage.
• Managed process improvement to reduce and sustain a 50% reduction in client hold time.
• Worked closely with team in maintaining a high level of morale during communication center's restructuring.
• Conducted employee evaluations, salary planning and individual training plans.
• Maximized employee satisfaction through defined roles, establishing two way communications and employee recognition.
• Managerial team lead for local Data Center relocation and implementation.

Confidential

STAFF ASSISTANT

Responsibilities:

• Project managed the implementation of the New communications device for all branch office users.
• Created a schedule for branch office employee training and obtaining replaced paging devices.
• Trained 200 technical employees on use of device.
• Managed receipt and return of all paging devices.
• Managed project plans and completed all assigned projects on-time and within budget.
• Analyzed the annual Customer Satisfaction Survey for the area and all associated service branch offices.
• Presented the results to the area and region managers indicating areas for improvement.
• Compiled survey results for all service branch managers.

Confidential

CUSTOMER ENGINEER

Responsibilities:

• Implemented maintenance approaches that optimized machine performance and achieved engineering’s mean time to failure rates.
• Managed assigned territory install base in a manner which met and exceeded the service branch office’s dozen service metrics.
• Maintained a high level of client satisfaction within assigned accounts as reflected on annual client satisfaction surveys.