SUMMARY

• Persistent in forging new business, ensuring customer devotion, and building strong relationships with external business partners.
• Ability to ensure project plan and schedule includes all the work required to complete the project successfully such as; project initiation; scope definition/planning/verification/change control.
• Coordinate and inspect the process from the conceptual development stage through final stages, ensuring the project completes on time and within budget.
• A results - oriented leader with the ability to handle multiple projects simultaneously while delivering top-notch, quality effects.
• Tracking an clarifying local project deviations to customer specifcations
• Onboarding orientation for new CM’s and SP’s assigned to the project/market.
• Providing training to CM’s and SP’s regarding project specfic and national requirements
• Schedule, conduct and coordinate internal quality audits
• Facilitate the development and implementation of action plans to improve quality scores
• Perform Root Cause Analysis (RCA) as necessary and facilitate the development and implementation of preventative action plans

TECHNICAL SKILLS

• Project / Program Management
• OSHA 10
• Project Management
• Quality Management
• Network Operations
• Employee Supervision
• Client / Vendor / Customer Relations
• Budgeting
• Network Performance Management
• HR Training
• Data Veracity
• Purchasing & Inventory Control
• Material Management
• MS Visio
• Lean Six Sigma
• Six Sigma Yellow Belt
• Civil Builds FTTC - FTTH
• Construction Telecom Manager
• Fiber & Cable and Deployment
• Construction Management
• Safety Management
• Scheduling Facilitation
• Change Management
• Structured Cable Expertise
• RUS Inspections
• Microsoft Office Suite
• BST CAD
• Wireless/Wireline Technologies

PROFESSIONAL EXPERIENCE

Confidential

Sr. Contracting and Sourcing Specialist

Responsibilities:

• Responsible for managing, evaluating and monitoring the vendors work to include accuracy of billing and quality.
• Monitor vendors work to see that specifications, cost and schedule impact meets the company timelines and standards.
• Ensure that programs and efforts are directed toward achieving company goals.
• Initiate corrective action to assure objectives are met.
• Exercise judgment in selecting methods and evaluation criteria for obtaining results.

Confidential

Network Process & Quality Manager

Responsibilities:

• Facilitate technical network support programs/initiatives for network standards/integrity, quality management, methods/procedures and network standards as well as providing training/coaching for implementation of network initiatives.
• Responsibilities included for analyzing, tracking and publishing network performance and process/quality indicators.
• Identify network process improvement training needs.
• Guided by project and work deadlines; sets own priorities. Use discretion to complete assignments. Apply knowledge of technical practices and specialty area standards and completes assignments, participates in diverse projects.
• Cultivate good peer working relationships.
• Communicate effectively with the teams.

Confidential

Network Manager

Responsibilities:

• Managed team of as many as 17 technicians responsible for day-to-day construction and activities include installation, maintenance, placing, splicing, rearrangement, and/or removal of Outside Plant (OSP).
• Plan and assign work to field technicians.
• Review technician performance and provides feedback and coaching to technicians designed to address performance issues.
• Conduct safety and quality inspections to ensure high quality and safe performance by technicians. Identify and remove roadblocks to safe and efficient performance by technicians.
• Ensure that a technician training is complete.
• Administer discipline to technicians and makes recommendations concerning long term suspensions or terminations of technicians.
• Meet on technician grievances and try to resolves them Confidential the first level as appropriate.
• Ensure that work processes, standards and master plan are in conformance, and that schedules are adhered to.
• Responsible for utilizing Management Systems & Operations Control (MSOC) based techniques to manage technician efficiency, performance and customer service.
• Report to second or third level management.
• Responsible for contributing to compliance with environmental laws and regulations as applicable to its job function.

Confidential

Project Manager

Responsibilities:

• Responsible for the Confidential & Confidential Uverse rollout in Atlanta, GA fiber placement, splicing, etc.
• Met due dates for state and county municipalities to provide fiber deployment for various telecom services
• Worked with engineers, managers, contractors, supervisors and techs to provide the best and most economical results
• Assigned specific work assignments based on priority of due dates and availability of tools, materials and workforce
• Supervised assignments with other company groups, contractors, and subscribers to ensure work activity is completed on schedule in the most economical matter
• Authorize work, approve billing, inspect quality and approve all activity performed by master contractors
• Conduct daily accountability for manpower on site and systematic inspection of all phases and portions of projects
• Project Manager for geographical area of approximately 200 square miles
• Building Manager for 24,000 square foot facility and the grounds