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Project Leader Resume

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SUMMARY

  • Over 8 years of progressive experience and a proven track record in linking business vision to the delivery of desired results.
  • Demonstrated ability to plan, develop, manage and complete projects with great results.
  • Expertise in Design, Implementation, Requirements definition, Project management, Business & IT alignment, Delivery, SDLC, QA, and Strategy and Operations
  • Successfully contributed in the creation of 8 innovative solutions.
  • Participated in the entire Software Development Lifecycle; analysis, design, testing, implementation, delivery and maintenance
  • 8 years of experience working with Business and IT teams, providing expertise in different business areas and processes like, sales, contract and vendor management, cost control, support, etc.
  • Expert interpreting business needs and translating them into application and operational requirements
  • Liaison between the client and the delivery team
  • Led and took part in projects to implement vendor software like, Footprints, Salesforce and MS Confidential
  • Excel in creative problem - solving, originated new initiatives and engineered procedures to accomplish new objectives and tasks
  • Skilled in multi-level leadership through personal communications and building committed partnerships with colleagues, cross functional teams, vendors and clients
  • 4.5 years of Information Technology education as an Information Systems Engineer
  • Languages, English, Spanish and Italian

TECHNICAL SKILLS

Microsoft Software: MS Office (Word, Visio, Excel, Power Point) MS Project and MS Visual Studio

ERP Systems: SAP

Confidential Systems: MS Confidential and Salesforce

ITSM Systems: Footprints

Frameworks: ITIL, Six Sigma

PROFESSIONAL EXPERIENCE

Project Leader

Confidential

Responsibilities:

  • Engaged with customers to understand their needs and to deliver an effective solution
  • Analyzed customer processes and requirements
  • Market analysis of the e-commerce industry, the current state and future in Mexico

Business Analyst and Operations Specialist

Confidential

Responsibilities:

  • Meet with IT and Business leaders to define needs and requirements
  • Proficient in the business processes and data flow in the new and the legacy systems of the company
  • Improved purchasing operations, reducing the response time from 4 to 1 hours, by starting a project to create and implement a web application to manage them

Support Leader and Project Coordinator

Confidential

Responsibilities:

  • Supervised results of QA to authorize the release of new versions and created schedules to deploy new versions considering scope, requirements and constraints
  • Trained and provided direction and tools to a brand new team to provide support
  • Monitored operations and led reporting initiatives to find areas of improvement

Analyst and New Technologies Implementer

Confidential

Responsibilities:

  • Project to transform the Sales and Administration operations by implementing a mobile application
  • Participated in the analysis, design, testing, implementation and release phases
  • Resolved issues, solved 90% of the cases received as a front line agent.
  • Launched successfully the 2 new products in the third largest office in Mexico

Jr. Consultant

Confidential

Responsibilities:

  • Prepared tools to launch the business, demo environments and power point presentations
  • Acquired an understanding of the business processes to design the workflows for the Confidential
  • Implemented and administered the Confidential successfully in the company in 3 months.

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