Project Leader Resume
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SUMMARY
- Over 8 years of progressive experience and a proven track record in linking business vision to the delivery of desired results.
- Demonstrated ability to plan, develop, manage and complete projects with great results.
- Expertise in Design, Implementation, Requirements definition, Project management, Business & IT alignment, Delivery, SDLC, QA, and Strategy and Operations
- Successfully contributed in the creation of 8 innovative solutions.
- Participated in the entire Software Development Lifecycle; analysis, design, testing, implementation, delivery and maintenance
- 8 years of experience working with Business and IT teams, providing expertise in different business areas and processes like, sales, contract and vendor management, cost control, support, etc.
- Expert interpreting business needs and translating them into application and operational requirements
- Liaison between the client and the delivery team
- Led and took part in projects to implement vendor software like, Footprints, Salesforce and MS Confidential
- Excel in creative problem - solving, originated new initiatives and engineered procedures to accomplish new objectives and tasks
- Skilled in multi-level leadership through personal communications and building committed partnerships with colleagues, cross functional teams, vendors and clients
- 4.5 years of Information Technology education as an Information Systems Engineer
- Languages, English, Spanish and Italian
TECHNICAL SKILLS
Microsoft Software: MS Office (Word, Visio, Excel, Power Point) MS Project and MS Visual Studio
ERP Systems: SAP
Confidential Systems: MS Confidential and Salesforce
ITSM Systems: Footprints
Frameworks: ITIL, Six Sigma
PROFESSIONAL EXPERIENCE
Project Leader
Confidential
Responsibilities:
- Engaged with customers to understand their needs and to deliver an effective solution
- Analyzed customer processes and requirements
- Market analysis of the e-commerce industry, the current state and future in Mexico
Business Analyst and Operations Specialist
Confidential
Responsibilities:
- Meet with IT and Business leaders to define needs and requirements
- Proficient in the business processes and data flow in the new and the legacy systems of the company
- Improved purchasing operations, reducing the response time from 4 to 1 hours, by starting a project to create and implement a web application to manage them
Support Leader and Project Coordinator
Confidential
Responsibilities:
- Supervised results of QA to authorize the release of new versions and created schedules to deploy new versions considering scope, requirements and constraints
- Trained and provided direction and tools to a brand new team to provide support
- Monitored operations and led reporting initiatives to find areas of improvement
Analyst and New Technologies Implementer
Confidential
Responsibilities:
- Project to transform the Sales and Administration operations by implementing a mobile application
- Participated in the analysis, design, testing, implementation and release phases
- Resolved issues, solved 90% of the cases received as a front line agent.
- Launched successfully the 2 new products in the third largest office in Mexico
Jr. Consultant
Confidential
Responsibilities:
- Prepared tools to launch the business, demo environments and power point presentations
- Acquired an understanding of the business processes to design the workflows for the Confidential
- Implemented and administered the Confidential successfully in the company in 3 months.