Tech Project Manager: Software and Hardware Telecom, Mobile, and Web QA/Test Training and Professional Services

Hands-on professional with success leading cross-functional project teams responsible for: Software development, infrastructure build-out, systems integration, implementation, release, deployment, testing, user training, and sustainment of deployed applications and systems. Highly skilled in: Eliciting, gathering and translating needs into requirements creating user stories testing along with release planning and execution establishing collaborative relationships Vendor management and managing clients. Skilled in client/customer account management, and working multiple concurrent projects. Work experience includes long-term on-site and remote support for customers in North America, LATAM, EMEA, and APAC.

CORE COMPETENCIES

TECHNICAL EXPERIENCE

• 20 years IT experience: 7 years Project Management, 4 years Agile software development 7 years QA/Test, with 2 years as team lead 2 years Technical Operations Management and 5 years system installation and integration.
• Skilled in: Project planning and documentation scope development and change management financial and resource plans developing cost estimates risk assessment and mitigation plans and project timelines.
• Proactive day-to-day management and documentation during all project phases: Analysis, design, planning, execution, build, test, release/hand-off, project closure and post-production support activities.
• Highly organized, enforces project standards to maximize efficiency experienced managing multiple concurrent projects self-sufficient and manages own workload and quickly ramps-up on new technologies.
• Led teams with both local, remote, on-shore and off-shore: Built strong collaborative relationships with customers, suppliers, and peers facilitated group meetings and highly skilled in professional presentations.
• Software Development Life Cycle SDLC , Agile/SCRUM, PMBok, and Project Management Life Cycle PMLC methodologies for software: E-commerce telecommunications mobile devices and Software as a Service SaaS .
• Implementing medium to large scale cross functional solutions using both custom and packaged software on Unix/Linux and MS OS gap analysis infrastructure build-out ITIL processes and data center operations.
• Project Financial / Resource Management: Project forecasting spend management plans Statements of Work SoW purchasing, invoice reconciliation, vendor management and negotiations and expenditure reports.
• Hands-on technical experience in systems integrations and testing of consumer products: Concept validation user stories prototype and first article new and updated applications: and customer requested modifications.
• Test methods, application, and techniques: Functional and specification acceptance regression Root Cause Analysis RCA Customer Acceptance CAT User Acceptance UAT , User Interface UI and User Experience UX .
• Project Management tools: Microsoft MS Office, Project, One Note, and Visio Clarity Confluence and JIRA.
• Project Workbook components/elements Lifecycle documents, portfolio program management and strategy.

PROFESSIONAL SUMMARY

Confidential

Technical Project Manager, acting Technical Account Manager: Web Content Management Print and Video media Software as a Service SaaS Content Delivery, Streaming Media, Application Development, and Professional Services.

• Possessing strong organizational and management skills: Led multiple concurrent projects and successfully managed client expectations including in areas of scope, schedule, budget, and customer acceptance testing.
• Completed projects involving software development, infrastructure build-out, application and data migration, systems implementation, and professional service for clients located in North America, UK, Ireland, Korea, Japan, and Mexico.
• Established cross-functional collaborative efforts with development and test teams to successfully implement medium to large scale cross-functional solutions using both custom and packaged software solutions.
• Developed, monitored and maintained project financials: Tracked performance to plan cost estimates created and negotiated SoWs with clients and vendors revenue forecasting and recognition and billing.
• Led projects teams throughout all project phases: SoW initiation, and scope definition task dependency identification gap analysis implementation change control processes testing and production hand-off.
• Worked with project team members to develop plans for: Risk management and mitigation strategies resource estimates project schedules and Gantt chart quality assurance training and production go-live.
• Provided training and mentoring to junior Project Managers, Project Leads, and other team members.
• Leveraged expertise, learned new technologies, and quickly absorbed technical information.
• Contract Positions, Technical Project Manager Positions

Technical Project Manager

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Technical Project Manager

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Technical Project/Program

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Led project team that provided engineering, design, technical advice during the constructed of interactive displays for the Retail Operations Group.

Technical Project Manager

Confidential

Led team responsible for Infrastructure, network, and systems hardware, software, and User Experience projects.