Network Engineer Resume Profile

Summary

Expert knowledge and troubleshooting of Windows 7, XP versions and MAC operating systems
Able to setup local networks based on the need of particular group of users. Windows 7 Migration expert
Proficient in Microsoft Office Suite Word, Excel, Microsoft Power Point, Microsoft Access, Outlook Email
Excellent spoken and written communication skills, outstanding ability to work independently

Work Experience

Confidential

Microsoft Upgrade/Migration Engineer

Deploys the Microsoft Windows 7.0 Operating System and Office suite 2010 software to the current desktop/laptop computers within IRS.
Provides third level technical support and triage for the following technical areas: Windows XP, Windows 7, Microsoft hardware drivers, Microsoft Office suite 2010, air cards, smart cards, vpn/network connectivity, printer drivers, data migration, software upgrades and program patches. Performs Pre and Post image in place migrations.
Installs software via Altirius Deployment Console. Performs CPM remote, A to B deskside, and remote image in place upgrades/migrations using CP Migrator software. Moves applications from XP desktops and laptops to Windows 7 systems.
Installs and configures IRS custom software such as: IFS, AMS, EFDS, IAT, Any Connect, IDRS, RGS, IMS, IBM 3270, Guardian Edge, Rational, Secure CRT/FX, Oracle

Confidential

Lead Deployment Network Engineer

Leads PC Deployment team, Imaging Dell PC's and Laptops for Montgomery County public school students and staff as part of ongoing effort to replace decommissioned computers and migrate from Windows XP to Windows 7. Utilizing such tools as Altiris Deployment console and proprietary scripts, and Symantec Ghost.
Daily responsibilities include leading team of technicians building new PC's, migrating current users from Win XP to Win 7 OS, migrating user files and data, and deploying the new machines.
Interfaces with high-level customers, troubleshoots technical and customer service-related issues with diplomacy.
Performs post-configuration, names computers, and adds them to domain, adds peripherals. Assures newly installed equipment is fully operational.

Confidential

PC Desktop Technician

Coordinated data backups and migrations from network server to new hardware and operating system.
Installs VMWare Software. Performs Physical to Virtual Conversion backup to external hard drive.
Installs and deploys Windows 7 hardware and software for HUD Headquarters.
Performs Windows 7 Imaging and Configuration of computers using proprietary imaging methods.
Provides technical support to end users using Dell computers and various printers.
Tracks installations and end user issues, and consistently meets deadlines.
Works closely with all levels of US Housing and Urban Development staff, including executives.

Confidential

Desktop Network Technician

Performs setup and take downs on a variety of systems and hardware components, including packing and moving of computer equipment and peripherals.
Assists with the installation of new PCs or printers in US House of Representatives offices. Services Congressional District Offices.
Loads Windows OS and configures network settings for workstations in Microsoft Active Directory.
Provide users with Desktop Support and Software Lotus Notes, Microsoft Office
Imaged and upgraded desktops and laptops to Windows 7, and Office 2010
Provides PC repair and test capability for member offices as requested. Analyzes failed equipment according to established procedures and determines whether equipment is repairable in house or must be returned to the vendor for repair. Performs standard repairs and then tests components.
Provides help desk and on-site support on technology systems, answering questions and solving problems. Installed and troubleshoots software as necessary. Managed upgrades, patches, and inventories via both remote and physical measures. Administered basic network problems, such as user password resets.