PROFESSIONAL OBJECTIVE

Senior IT Program Manager, Senior Project Manager, QA Manager, ERP/SAP Test Manager, Oracle R12 Project Manager, QA Director, Oracle EBS Test Manager,

• CORE COMPETENCIES IT Program/Project Management. Forecasting and Budget Planning, Process Development, Improvement and Control, IV V Process Audit, QA Audit, Software Quality Assurance, ERP/SAP/Oracle EBS Test Management, Building and Managing Test Center of Excellence TCoE . Building and Managing Quality Management Office QMO , Technology Development, Change Management, Program and Portfolio Management, Staff Development, Strategic Business Planning, Road Map creation for new product development and implementation, Off-Shore Development and Off-Shore/On-shore Team Management. Quality Assurance, Testing, Data Quality, Data Migration/Conversion, Data Validation and Process Engineering with responsibilities for the analysis, design, development, and direction of total quality management, process improvement, manual, automation and performance testing functions
• Ensured consistency in adapting best methodologies, elevating project management for several organizations managing Projects/Programs from 1M to 30M
• Energized project/program management teams as a partner and bridged gaps between diversified branches, advancing PM Standards, curtailing project derailments meeting stakeholder, client and business expectations
• Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization.
• Hands-on leader with an extensive background in Project Management complimented by diverse talents in Technology, Quality Assurance and Leadership.

PROFILE

• Over 18 years of extensive hands on experience with Program and Portfolio Management, Operational Management, Project Life Cycle management, ERP Test Management, Documentation, Methodologies Off Shore Project Management, off shore and client side QA testing coordination, QA Audit and implementation of CMM for software quality.
• Proven experience QA Audits, ICD-10 Compliance Audit, IV V Audits, Impact Analysis, Risk Analysis, Root Cause Analysis, Defect Management, Technical Architecture, Design, Development and Delivery experience.
• Hands on experience in all types of testing such as Black Box, White Box, Sand Box, Regression, Integration, Load, Stress, Performance and User Acceptance testing, Model creation, Use case development, and Business Case Validation. Developing Test plans, Test Templates and Test cases.
• Experience in Data Conversion/Migration, Data Quality, Data Analysis, Data Validation and Testing activities.
• Expert knowledge in Development Methodologies Agile, Waterfall, RUP, RAD, SDP21, OO, Fusion, SDM, V-Model, CMM, CMMI, ASAP
• Extensive business domain knowledge and experience in Package Implementations, ERP Project Management, ERP QA and Test Management, SAP Business Modules, Oracle Applications, Automotive Manufacturing, Banking, Pharmaceutical, P C Insurance, Healthcare, Chemical and Engineering industries, Web/Internet based businesses, EDI/back-end integration, ERP and O/E procurement, Client/Server architecture design, Internet and ERP application architecture design, application development, testing and delivery experience
• Recognized for creativity and innovation in the resolution of difficult and complex situations. Ability to think outside traditional parameters to devise low cost solutions to those situations. Exceptional inter-personal and communication skills, a creative problem solver and enjoy complex, difficult challenges.

TECHNICAL SKILLS

• E-Commerce: IIS, MS Site Server Commerce Edition, MTS, SQL Server, T-SQL, VB Script, ASP, COM, DCOM, SAP E-Commerce, IBM E-Business, B2B E-Procurement, B2C Online Sales
• ERP Modules Programming: ECC 6 - SAP ABAP/4, SAP BW certification, Certification in SAP Script, SAP Solution Manager, EDI, SAP IT Industrial Transportation , ASAP, SAP Automotive Training. SAP EDI Assistant, SD, MDM, MTI, OTC, STP and RTR. Oracle EBS Oracle Applications R12 - Inventory, EAM Asset, Fixed Asset, HR, PA, AGIS, EB Tax and Financials
• Data Migration: Legacy System Migration Workbench LSMW , Back Office Associates BOA
• Quality Assurance Software Quality: MS Visual Test, SQA/IBM/Rational Suite, HP/Mercury Interactive Testing Tools, Segue Testing Tools, Compuware QA Tools
• Bug Tracking and Version Control: Clear Quest, Test Director/Quality Center/ALM QC 4.0 through 11.0 , PVCS Tracker, Visual Source Safe, Track Record, QA Director
• MS Windows Application Development Tools: Visual Basic 3.0/4.0/5.0, MS Access 2.0/7.0/2000, Developer 2000, Visual C .
• Databases: Oracle 7.0/8.0/9i/10i, SQL Server 2000, MS Access 2.0/7.0
• Document Management: Open Text Livelink, Documentum
• Software Packages: MS Office, Clarity PPM, Word Perfect, MS Project, Visio
• Operating Systems: MS DOS, UNIX, Windows 3.1, Windows NT, Windows 95, XP Pro, Vista
• Network: Windows NT, UNIX, Lotus Notes, Novel, Rumba, SQL Net
• Languages: Pascal, C, Shell Scripting, MS Word Basic, VB, 4GLs, ABAP/4, JAVA, Java Script, ASP, VB Script, ASP.NET, VB.NET, COM
• Methodologies: CMM, CMMI, RUP, RAD, Agile, SDP 21, SDM, Waterfall, V-Model, Fusion, ASAP

MAJOR CLIENTS

EDS, Ford Motor Company, General Motors Through EDS , Ernst Young/Cap Gemini, Union Carbide, Eli Lilly, State of MI, JP Morgan Chase/Bank One, Nationwide Insurance, Hanover Insurance Group, Compuware, Kraft Foods, BearingPoint/GMAC, The Berry Company, CSC/US Air Force, McGraw-Hill, Citizens Insurance and Aetna/American Health Holding

PROFESSIONAL EXPERIENCE

Confidential

Environment: MVC, .Net, iSuite, ICD10, Windows 7, Quality Center 10.0, Clear Quest 8.0, QTP 10.0, SharePoint, MS Project, Oracle DB

Responsibilities:

• Build and Manage Quality Program Management Office QMO for a 10 M program for Testing/QA efforts across multiple inter-related work streams implementing ICD10 Remediation, Healthcare Case Management, Disease Management, Utilization Management and Utilization Review functional areas
• Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
• Developed proposals for QMO set up and other specific testing needs for Aetna/AHH. Presented solution approach and proposals to Aetna/AHH leadership
• Developed reusable and standardized test asset library such as testing standards, test plans, test cases, test development approach, Test Automation Strategy, defect management process and guidelines and templates
• Developed Test Data Repository to be used across multiple applications and for repeatability
• Developed and successfully implemented IT and Quality Assurance Road Map
• Optimized use of Aetna standard tools such as HP Quality Center and IBM Clear Quest
• Achieved improved alignment between IT Application Development, Business, Clinical staff and PMO which helped increase QA efficiency and do more with existing QA budgets, tools, environments and people using shared services QMO model.
• Developed and Managed ICD10 Implementation Program from Analysis, ICD9 to ICD10 Business and Systems impact, budget and resource allocations, Implementation Plan and Vendor management.
• Created Test Strategy, Test Plan and Project Plan for ICD10 Remediation
• Developed client/ vendor integration strategy for ICD10 Remediation and End to End test scenario creation
• Managed off-shore and on-shore QA Teams for successful delivery of projects using 24/7 testing model

Confidential

Role: Senior Project Manager

Environment: Guidewire 7.0 PC, BC and CC , Oracle, Java, JE22, Rally, ALM QC 11.0, QTP 10.0, Performance Center 9.0 LoadRunner , Agile Development, P C Insurance, Continuous Integration, Stabilization, Cognos Reporting, MS Project, Windows 7

Responsibilities:

• Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
• Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
• Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
• Lead Testing Center of Excellence TCoE establishment effort including QA roadmap development, tools/environment selection, methodology/process/template development, training development and rolling out the TCoE
• Developed Test and QA processes for TCoE and implemented across the organization.
• Developed Test Center of Excellence framework comprising of strategic assets such as People, processes, tools and technology to govern how TCoE based testing organization engages and delivers highly efficient testing services across the enterprise.
• Played active role in project planning activities in an Agile Development Environment.
• Coordinated with Policy Center and Billing Center teams in integration activities
• Developed an effort estimation and staffing plan for stabilization test phase
• Built the team from ground-up by interviewing and hiring experienced Guidewire QA Analysts for the Guidewire suite
• Developed Modular Test Design Framework for End to End Test case designing and development
• Conducted daily defect triage meetings with all the three Guidewire Centers implementation teams for timely resolution of defects and retesting
• Collected test metrics and reported to PMO Stake Holders
• Developed trend analysis to identify problem areas and mitigation process.

Confidential

Role: Sr. Oracle R12 Implementation and Test Manager

Environment: Oracle Applications R12, Oracle EBS ERP E-Business Suite - FI SLA, GL , FA, EB Tax, AGIS, CM, Purchasing, AP, AR and PA , HP QC 10.0, QTP 10.0, Ariba, Windows 7, MSS Maestro Scheduler , Business Objects XI, PVCS, MS Office Tools MS Project and Visio , Legacy and Lawson ERP

Responsibilities:

• 297 End users participating globally in UAT under my supervision
• 3600 End users for Atlas after go live
• Plan for Go-Live activities
• Plan for Mock Cutover activities
• Lead and develop impact analysis for the McGraw-Hill Education Spilt project
• Created Business Objects Reports test strategy, Plan and included in the test schedule.
• Oversee data migration activities, data validation and release management
• Manage and coordinate Atlas Project Implementation across McGraw-Hill Global Entities across Asia Pacific, Europe, Latin America, US and Canada.
• Plan, Strategize, Coordinate and Execute System Integration Testing, End to End Testing, and User Acceptance testing activities between TCS, Wipro and McGraw-Hill end users. Developed a test framework based on E2E Test Scenarios that cover McGraw-Hill business processes
• Developed Test Readiness checklist, reviewed with all stake holders prior to UAT Kick-off and confirmed readiness of all dependencies, environments, resources, test data and Interfaces.
• Coordinated On-Site, Off-Shore and McGraw-Hill, TCS and Wipro resources and Managed testing, defect management and reporting activities
• Managed test metrics creation and management reporting activities