SUMMARY

• 11+ years of IT experience wif 8+ years of experience in Insurance domain wif top US commercial insurers - Confidential, Confidential
• Currently working as a Senior Program Management Consultant for Confidential Technology Solutions delivering programs in business intelligence and enterprise information management space
• Previously, as a Senior Program Manager for Confidential Consultancy Services, was responsible for business development and delivery of multiple development projects
• As a MSP (Managed Services Partner)Program Manager, consulted and executed enterprise road map and speed-to-market initiatives in a multi-vendor environment
• Adept in Client Relationship Management, primarily focusing on risk assessment, mitigation planning and conflict resolution.
• Managed multi-million dollar projects and saved substantially in operational costs (up to $500,000) by streamlining processes and leveraging offshore.
• Experienced in managing programs in ETL, BI reporting, Java/J2EE, .NET and Mainframe technologies across all SDLC phases through HYBRID, Waterfall and Agile models and PMP, ITIL strategies
• Coordinated large teams across multiple development centers to implement projects using GNDM (Global Network Delivery Model)
• Experience in implementation of rating and pricing algorithms through Insbridge and Exposure in Guidewire implementation of PC 8.0 for Workers Compensation line of business products
• As a product manager was responsible for delivering Product Line life cycle for property line of business. Coordinated training and marketing activities.
• Sales experience includes submitting proactive proposals and RFP, RFI and RFQ processes. Responsible for governance including statement of work (SOW), time and cost estimation, resource planning, customer presentation and their buy-in.
• Implemented enterprise-wide Process Improvement for project initiation, implementation and change control using Six Sigma principals.
• Worked wif client executives and directors to achieve targeted value improvements in the development of new roles to yield the organizational synergies
• Handled organization readiness, training, education, and support of strategy, technology and people through shadowing and reverse shadowing concepts across portfolio during Managed Service Model transition
• Received 212 extra degree awards directly from the customer for going above and beyond. Have received several customer recognitions and 8 Achievement Awards.
• Experience in leading major transformation projects, technology migration initiatives and reverse engineering programs
• Coordinated Service Delivery Committee (SDM)meetings wif client executives
• Expert in component based and function point (FP) estimation techniques
• Initiated team building activities, mentored team members and performed annual reviews.
• Extensive Experience in managing scalable application development using ETL and J2EE Technologies such as JSP, Struts, EJB, Spring, JUnit, JMS, object relational mapping (ORM) tools, Web Services.
• Domain experience includes Insurance ( Confidential, Confidential ), Financial (ING Chile) and Retail ( Confidential ) industries. Experience in Microsoft Office Project Server, Microsoft Office and Visio. Also, used SharePoint, Microsoft Team Foundation Server (TFS) and Quality Center (QC) tools for tracking and collaboration.

PROFESSIONAL EXPERIENCE

Confidential, Greater Boston Area, MA

Sr. Program Management Consultant

Responsibilities:

• Help customers achieve business intelligence through functional solutions such as Data Warehouse, DataMart and reporting
• Strategize program management
• Assess key challenges and identify opportunities for improvement in data management wif different customers
• Responsible for end to end delivery of multiple projects
• Interact wif project sponsors, project stakeholders and multiple business and technical teams to define and deliver projects
• Drive programs to completion across multiple organizations and teams
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints
• Plan and manage multiple parallel projects
• Identify, assess, track and mitigate issues and risks at multiple levels
• Create, maintain and disseminate project information to stakeholders
• Drive TEMPeffective teamwork, communication, collaboration and commitment across multiple disparate groups wif competing priorities
• Communicate project issues and status in a concise, accurate, and professional manner
• Build and maintain integrated project schedules dat account for internal/external dependencies, constraints, and adequately factors in some contingency for some unplanned delays while still be aggressive
• Remain flexible to changing priorities, open to new ideas and have success firmly in focus
• Establish, improve, and champion the use of formal project management tools and techniques across all projects, in the areas of: project plans, project status reports including executive management reporting, developing and maintaining accurate project deployment schedules, creative and TEMPeffective risk management, change management, timely issue resolution, managing project expectations notably around scope, and clarifying project roles and responsibilities when needed

Confidential, Chicago, IL

Senior Program Manager

Responsibilities:

• Developed delivery strategy for multiple large programs
• Accountable for delivering multiple large programs in Underwriting Portfolio - Proprietary GL and Auto Risk Engine programs and directing the project team comprised of both direct employees and contractual personnel.
• Responsibilities include overall project governance and direction, and implementing course corrections as needed.
• Focused on project monitoring, control, team integration, change integration, and corrective action as needed.
• Responsible for coordinating projects between Core and Managed Services Partner layers
• Managed annual budgets for 3 Major Projects
• Ensured the application of PMI and SDLC standards in managing the project.
• Collaborated wif stakeholders to elicit and review all deliverables

Confidential, Chicago, IL

MSP Program Manager

Responsibilities:

• Accountable for driving project direction and overall project delivery
• Managed Project, Cost, Communication, Staffing and Schedule Management Plans.
• Formulated the roles & responsibilities across project team, defined RACI matrix.
• Developed detailed project plan, determined resource requirements, planned and coordinated team ramp-up. The 40 member team was a mix of TCS (Onsite and Offshore), Confidential and other MSP vendor employees.
• Lead teams across technical and business disciplines.
• Responsibilities include overall project governance and direction, and implementing course corrections as needed.
• Improved delivery quality rate from 85% to 95% through re-engineering internal processes.
• Managed Release schedules for all Partner Layer projects.
• Ensured the application of PMI and SDLC standards in managing the project.
• Ensured SOX Compliance for projects.

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Accountable for driving project direction and overall project delivery
• Managed Project, Cost, Communication, Staffing and Schedule Management Plans.
• Conducted Risk Management Workshops (RMW) to identify and mitigate risks early in the project
• Coordinated release management and deployment communications
• Developed detailed project plan, determined resource requirements, planned and coordinated team ramp-up. The 35 member team was a mix of TCS (Onsite and Offshore), Confidential employees.
• Responsible for stakeholder communication and status reporting to client executives
• Co-ordinated wif the client managers for TTT “Train the trainer” sessions
• Responsibilities include overall project governance and direction, ad implementing course corrections as needed.
• Ensured the application of PMI and SDLC standards in managing the project.

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Developed the Project Plan and managed the team’s performance of project tasks
• Developed project scope (budgets, timelines and delivery dates)
• Designed and developed the Conceptual Architecture wif Confidential enterprise architects
• Developed Delivery Strategy
• Defined post concept and post definition estimates
• Managed and supervised a technical team of 22 including developers and other roles
• Managed scope, effort / cost, schedule, and quality, while continuously identifying and mitigating underlying risks.
• Collaborated wif stakeholders to elicit and review Requirements, Design and Development.
• Oversaw test, deployment and support.
• Collected metrics data(such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information
• Communicated status wif stakeholder, and resolved issues in a timely manner.
• Scheduled Early Business Review wif business users.
• Co-ordinate wif the management team for “Train the trainer” sessions
• Designed and maintained technical and project documentation.
• Prepared and deliver the statement of work (SOW)
• Reviewed application design and detailed design documents
• Implemented SOA architecture. Developed an integrated system - An enterprise application which routes the request to producer (RMS) through an asynchronous JMS web service call wif a callback feature

Confidential

Project Manager

Responsibilities:

• Managed and supervised a technical team of 15 developers
• Coordinated wif external teams such as TCS technology excellence group and Adobe for technology and architecture definition
• Planned and scheduled project deliverables, goals and milestones
• Handled internal audits and “Focus” Project Management Reviews
• Delivered a Rich User Interface application development wif web2.0 features
• Planned and coordinated the data load and flow from the 13 upstream and downstream systems
• Played a key leadership role in the early business review phase wif the clients.
• Planned for a smooth technology transformation from Bridje to Struts
• Prepared contingency plan wif fall-back actions
• Defect Management and metrics
• Define function point estimation
• Managed scope, effort / cost, schedule, and quality, while continuously identifying and mitigating underlying risks
• Checked the progress of activities against the plan. Reviewed performance regularly.

Confidential

Project Manager

Responsibilities:

• Provided Governance to insure a single, supported, documented platform
• Studied the different versions of Bridje
• Delivered a single, stable baseline of the Bridje Framework
• Developed a POC to test the stable version
• Provided Tooling, Test Suites and Cookbooks to ease the migration of current Apps
• Defined the stable API for the resulting Bridge Platform using Java Docs
• Remediation of existing applications into Bridje Baseline version
• Successfully established a Global Network Delivery Model (GNDM) and coordinated operations at Chennai, Delhi, Bangalore and Chicago
• Developed an impact assessment document dat provides Application Owners and Developers wif the information needed to plan an upgrade to the supported Bridje baseline versions

Confidential, Chicago, IL

Design and Development Lead

Responsibilities:

• Design of the architecture/topology diagrams for the application. This involves coordination wif middleware and infrastructure teams
• Setup CNAC application using RAD in Websphere Application Server 6.1
• Developed the coverage rules engine using EJB and Toplink
• Design and development of web service calls using SOAP over HTTP and SOAP over JMS
• Developed the blaze advisor business rules engine EJB and integrated it wif our application
• Separated the static content (HTML, PDFs, Document files, GIF, and JPEGs) from the dynamic content (JSP, Servlet) and deployed it on the web server, only the dynamic content is served by Websphere.
• Developed the Resource file to display the text and error messages in the application Screens.
• Integrated the application wif Filenet P8 for document management control
• Integrated PVCS Version Manager wif Rational Application Developer (RAD) for configuration/code management
• Involved in creation and certification of PRE-PROD Environments for different regions DEV/CUT/ETE/PROD.
• Developed Log4J logging and removed the existing console logging.
• Upgraded the databases for CNAC from Oracle 9i to Oracle 10g.
• Developed Open Make build process and integrated wif Cruise Control
• Involved in Code inspection for standards and business logic.
• Root Cause analysis of problems encountered during integration/acceptance testing wif application teams and providing resolution.
• Prepared the test plan for System/Integration testing.
• Provide Development Support for the UAT (User Acceptance Testing)
• Implementation of the Application in Production.

Confidential, Chicago, IL

Design and Development Lead

Responsibilities:

• Responsible for understanding the Business Requirements and translate the same to my team members
• Participated in System Architecture, High Level Design and expertise in integration using J2EE Architecture and designing wif UML using Rational Rose
• Involved in application data modeling using Erwin data Modeler
• Developed System prototypes and prepared Detailed Design documents.
• Designed and developed PDF and RST documents using apache FOP
• Used Java Script extensively for enabling the check box and buttons on the Screen.
• Coordinated wif Offshore for the Construction in J2EE using Websphere Studio Application Developer (WSAD)
• Prepared review check list and conducted review walkthrough for all delivered software components
• Created RFC (Request for Change) for bringing in the changes in the production/stage environment. This also involved coordinating wif other groups like DBA/Web Admin/Server Deployment teams to deploy the changes successfully.
• Maintained Version control of the code using PVCS
• Prepared the test plan for System/Integration testing.
• Client coordination at all phases of Development cycle.
• Provided development support for UAT (User Acceptance Testing)
• Implementation of the Application in Production.

Confidential, Columbus, OH

Senior J2EE developer

Responsibilities:

• Preparation of Detailed Design documents.
• Construction using J2EE technologies in Rational Application Developer
• Prepared Unit test plan and perform unit testing using Junit
• Performed System testing and execution of test cases
• Code Review meetings wifin the team
• Used Ant for Building the Application
• Implementation of the application in pre-prod and prod environments

Confidential

J2EE developer

Responsibilities:

• Requirements gathering - Interaction wif clients to understand the requirements
• Develop System prototypes and preparation of Detailed Design documents.
• TEMPHas done the UI Design and was responsible for development of the front end using JSP and Struts Tag Libraries
• Extensively involved in setting up architecture PoC (Proof of Concept) in offshore
• Developed Stateless Session Beans for Accounts and Claims Modules
• Involved in design and development of a multi-tiered MVC application using Struts as the web application framework, EJB as the server side component and hibernate as the object relational mapping framework.
• Was a part of the team which tuned the databases and queries for optimum performance
• Maintain Version control of the code using CVS
• Used TCS tools such as Assent for Code Review and Testify for Unit Testing
• Prepare the test plan for System/Integration testing.
• Client coordination at all phases of Development cycle.

Confidential

Software Developer

Responsibilities:

• Requirements Analysis
• Preparation of Program Specification
• Perform Coding and Conduct code reviews
• Prepare Unit test plan and do unit testing
• Provide development support at all phases of project from system testing, UAT until project went live