- Managed Information Technology Healthcare projects throughout System Development Life Cycle.
- Liaison for Development, External Management, and Implementation Team.
- Facilitated meetings for requirements gathering to document business rules, spec requests and user enhancements.
- Compiled documentation of Business Processes and workflows to create test cases.
- Responsible for supporting clients throughout the Project Life cycle.
- Trained Super-users, internal, and external staff on software enhancements and system management.
- Researched software solutions to enforce payer business rules and troubleshoot rejected billing files and claims.
- Troubleshoot Stored Procedures using SQL Server Profiler.
- Performed Data Imports and exports through SQL Server Data Transformation Services.
- AD Hoc Reporting for management teams through SQL Server Query Analyzer.
- Created UI mockups and workflow diagrams for customer signoffs.
- Participated in UAT / QA Testing for baseline functionality and new enhancements.
- Coordinated database backups and restores.
- Assisted in database cleanup projects.
- Built strong relationships with clients, third party vendors, and internal resources.
- Assisted customers with troubleshooting issues as they occur.
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- Managed Oracle to DB2 migration projects.
- Managed project conversion process.
- Created training classes, documentation, and supplemental material for ongoing client support.
- Served as technical lead for research issues.
- Conducted on and off-site training for new and existing clients on software applications.
- Liaison for Development, Management, and Technical staff.
- Participated in UAT / Q and A Testing for new software prior to new releases.
- Coordinated software installations on Windows and Citrix Terminal Services platforms.
- Handled Siebel database loads and balancing.
- Researched in-house and external software issues to maximize system resources.
- Diagnosed PC issues as they correlated to software support.
- Built strong relationships with clients, third party vendors, and internal resources.
- Provided phone support for clients in need of trouble-shooting assistance.
| Top Acheivement | | Directed the first System Maintenance Training workshop for users. This initiative effectively reduced incoming calls to Customer Support Services. It also allowed customers to take ownership in supporting issues with in their own internal staff. | | Confidential Web Page Developer | - Designed / Updated Web site. Coding: JavaScript .
- Created and maintained MS Access Database and Forms.
- Data Validation Client /Server validation via JavaScript
Mirth Connect Certified , SQL Server, Oracle, JavaScript, PLSQL, SQL, TSQL, SSRS , HTML, XML , Hl7, Visual Studio .NET, Crystal Reports, PeopleSoft, PowerPoint presentation, MS Office Tools, MS Project |
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