OBJECTIVE

• Seeking QA or Test Manager/IT Service Delivery/Program Management positions that will capitalize on 17+ years of experience in the Software Development Life Cycle (SDLC) of the systems that are developed on diversified environments for Pharmaceuticals/Life Science, Financial/Banking, HealthCare, eCommerce and Telecom industries and extensive knowledge on various tools / technologies

SUMMARY

• Solid practical knowledge in various software Development Methodologies.
• Knowledge in Capability Maturity Model (CMM) and Quality Maturity Model (QMM)
• Familiar with ISO standards and ITIL framework.
• Familiar with IT Service Strategy, Service Design, Service Transition, Service Operation and Continuous Service Improvement.
• Experienced in Planning, Execution and Controlling of QA activities with the knowledge of various management process like Risk Management, Configuration and Change Management, Document/Content Management and Release Management.
• Working knowledge with HIPAA, and PDMA (21CFR Part 11 / Part 203) regulations.
• Familiar with GMP (Good Manufacturing Practices), GPVP (Good Pharmacovigilance Practices), GCP (Good Clinical Practices) and GLP (Good Laboratory Practices).
• Knowledge of Securities (Shares and Bonds), Fidelity Investments, Fixed Income, AR, AP, GL SL, GAAP, SOX.
• Strong analytical, problem solving and communication skills with capability of managing and coordinating with big teams.
• Selecting and implementing techniques and technologies required for effective Quality Management
• Team building assigning roles and responsibilities based on individuals skills and expertise in developing vision and strategy, and motivating people to achieve it
• Ability to get things done
• Identifying and analyzing problems, and finding solution
• Working with multiple and simultaneous tasks
• Can easily adapt to new environments
• Analyzing and understanding the requirements to enhance Test Techniques (For functional and non - functional testing)
• Managing and Working with Virtual (Off shore) Teams.

TECHNICAL SKILLS

Operating Systems: Windows 9.x / 2000/ XP/ NT, UNIX Solaris and Linux

Protocols: FTP, SMTP, IMAP, Telnet, and TCP/IP.

Scripting languages: TSL, SQA Basic, PL/SQL., UNIX Shell

ERP Solutions: People Soft and SAP

Databases: Oracle7.x/8i, 9i, MS Access, MS SQL Server, DB2.

Database Validation and Management Tools: TOAD for Data Analysis, SQL Monitor, DB Artisan and Query Analyzer.

GUI: Developer2000, Visual Basic 5.0

Web/Internet: HTML, DHTML, XML, ASP, JSP, Java, J2EE, Java Web Server

Application Tools: MS Office Suite (Word, Excel, and Power Point), Lotus Notes

Automation Tools: Win Runner, Load Runner, Quick Test Pro and Rational Robot

Test Management Tools: Quality Center, Test Manager, IBM Requisite Pro, Clear Quest, Clear Case, Mercury ITG / HP PPM, Microsoft Project, and Merant PVCS

Modeling Tools: Rational Rose and Microsoft Visio

Reporting (BI) Tools: Crystal Reports 10C, Congos8, Business Objects XI

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Senior Project Manager

Responsibilities:

• Responsible for managing the functional and non-functional testing activities on the CReD Platform
• Coordinated with Product Owners and Scrum Leads for defining the Overall Test Strategy for Component Testing, End to End Integration Testing and Regression Testing activities for each Sprint
• Defined detailed Validation Plans for validating the various Data and Regulatory Services of the platform
• Participated in User Story Elaborations and Sprint Planning sessions
• Organized application demo sessions to Member Bank Representatives
• Created Test Evaluation Summary document and conducted test result review sessions with Product Owners and Member Bank Representatives
• Coordinated with Member Bank Representatives for Product Verification
• Involved in Functional and Non-Functional testing tool evaluation process and created tool recommendation document
• Gatheird Non-Functional Testing Requirements and prepared high level Test Plans for Performance Testing, Security Testing, Browser Independence Testing and Failover Testing
• Participated in CReD Weekly Program Status Meetings and communicated the status of Test Preparation and Execution activities for Functional and Non-Functional Tests to the consortium members
• Identified Project Risks and defined Risk Attributed and Probabilities and prepared Mitigation Plans
• Published Status and Trending Dashboards for stakeholders

Confidential, Malvern, PA

Responsibilities:

• Involved in Confidential ’s current Test Data Management and Test Automation process assessment and defining the suitable Best Practices and Guidelines
• Responsible for understanding the Confidential ’s Business Process Flows and defining the Master Test Data Strategy and Test Data Need templates.
• Responsible for defining and preparing the Test Data Identification Guidelines.
• Responsible for analyzing the current Test Case Management process in HP Quality Center and identifying the gaps for the purpose of improving the Test Automation coverage across the organization.
• Responsible for defining the suitable Test Case Management Standards and Guidelines.
• Responsible for setting up Standard Test Case Template by defining the Test Case Design Standards and Test Case Attributes suitable for Agile Development Methodology.
• Responsible for defining and preparing the Quality Center Migration Strategy and Migration Steps.
• Responsible for socializing deliverables with the respective Line Managers, Project Managers and Team Leads for review and sign off.

Confidential, NYC, NY

Responsibilities:

• Responsible for Planning, Executing, Managing, Controlling and Closing of Testing Projects.
• Responsible for collaborating with Global Compliance and Business for analyzing and understanding the Project Charters/Problem Statements.
• Responsible for reviewing the Business Requirements, Functional Specifications, Technical Designs and preparing the Effort and Resource Requirement Estimations for various releases.
• Responsible for building the Onsite and Offshore teams with the blend of skills and experience.
• Organized requirement walkthrough and knowledge transfer sessions for both Onsite anVd Offshore teams.
• Prepared Test Approach documents and Master Test Plans and reviewed them with Stakeholders.
• Coordinated with Point of Contacts for various Internal and External Interfaces while defining the test preparation and execution schedules.
• Organized Test Case Creation, Review, Approval and Execution process.
• Tracked Test Preparation and Test Execution Trending (Planned v/s Actual) and communicated the gaps to Stakeholders.
• Organized defect management (reporting and tracking) process using HP Quality Center.
• Organized defect review sessions by involving the business and development teams.
• Generated daily and weekly metrics (reports and dashboards) and organized status review calls.
• Responsible for creating and updating the Project Plans and communicating status of deliverables to
• PMO Office and Stakeholders.
• Involved in Account Management activities by contributing to Account Level Resource Estimation and Resource Utilization Tracking process.
• Involved in developing the Test Center of Excellence (TCoE) by contributing to the process of identifying and defining suitable Standards, Procedures, Policies, Best Practices and Templates.
• Involved in HP Quality Center Customization and developed Defect Management Guidelines by defining Defect Severities, User Privileges, Controls, SLAs, Standards and Best Practices.
• Prepared Project Closure Reports for each release and reviewed with Stakeholders.
• Supported UAT activities by providing various testing artifacts and training documents.
• Performed Defect Leakage Analysis with the collaboration of UAT teams and shared with Stakeholders.

Environment: Java, .Net, Oracle 11g, MS SQL Server, MQ Series, Tibco, HP Quality Center 10v, Load Runner 9.2, QTP 10, Windows XP & 7 and IE 7 & 8, MS Project.

Confidential

Project Manager Quality Assurance

Responsibilities:

• Closely worked with LOB Line of Business to understand the organization’s business processes.
• Contributed to define and developed an intuitive approach for Test Process Improvement (TPI) to meet Testing Maturity Model (TMM).
• Reviewed BRDs, Design specifications and Business Process flows.
• Developed Test Strategy & QA Project Plan by aligning with the master project plan.
• Closely worked with system security and SOX control teams to define and develop test scenarios to meet organizations security standards and SOX regulations.
• Responsible for efforts estimation and resource requirement planning.
• Responsible for preparing the Test Execution Plan.
• Planned, Monitored and Controlled Test Preparation and Test Execution process.
• Responsible for assigning the roles and responsibilities and organizing daily/weekly status and performance review meetings with offshore and on shore teams.
• Involved in daily defect triage sessions.
• Coordinated with Quality Center Admin team for defining and setting up daily/weekly Summary, Trending and Status reports.
• Generated daily/weekly metrics and apprised Leader Ship on health of the project.
• Planned and organized Performance Testing activities
• Coordinated with Process Leads, Business Contacts and Tech Architect teams for determining the Load Conditions and Pass\Fail Criteria to setup performance baseline.
• Coordinated with Tech Architect teams for setting up performance mentoring tools on QA environment.
• Organized performance test results review sessions to determine performance bottlenecks
• Organized HP Quality Center training session to UAT resources (business users).

Environment: Appian, IBM Content Manager, Share point, Tax Stream, SAP DW, SAP BPC & SAP FICO, Oracle 11g, HP PPM, HP Quality Center 10v, Load Runner 9.2 and Team tracker.

Confidential

Test Program & QA Manager

Responsibilities:

• Responsible for understanding the organization needs and identifying /defining the repeatable, manageable and measurable Quality Processes and industry best practices to address Quality Maturity (QMM) for various testing projects.
• Documented and communicated the Quality System Requirements.
• Responsible for implementing the identified Quality Process and continuously improving them during various phases of testing.
• Responsible for working with Enterprise Project Management Office(EPMO)for reviewing the Project Portfolio and Statements Of Work(SOWs)and preparing the Work Breakdown Systems (WBS) by defining the manageable high level tasks for various types and phases of testing.
• Worked with project sponsors for efforts estimation, resource estimation, schedule estimation and cost estimation for various types and phases of testing.
• Prepared and updated Master Test Strategies for functional and non-functional (compatibility, performance, DR and security/accessibility) testing activities by aligning with the Master Project Plan.
• Defined the Quality Gates and Quality Deliverables for each phase of the testing.
• Defined reusable Test Strategies and Test Techniques for different types and phases of testing.
• Developed Risk Mitigation Plans by assessing and weighing the Risk Probabilities and Risk Impacts.
• Responsible for building the off shore and onsite teams with the combination of experience and skill sets.
• Developed resource On Boarding process.
• Responsible for setting up seamless coordination between the testing teams and business contacts/subject matter experts (SMEs) for determining the testing requirements and defining scope of testing.
• Responsible for overseeing the script development, script review & approvals, test execution and test sign off processes.
• Developed reusable testing artifacts for testing current and upcoming core platform upgrade/migration projects.
• Closely system architect, tech support, and development teams to assess the Test Environment requirements.
• Responsible for working the automation team for setting up automation frame work and conversion of manual scripts in to automated scripts.
• Worked with technical stability team for reviewing the task distribution diagrams and system usage profiles for setting up performance bench marks for or performance testing on core platform upgrade and data migration projects.
• Coordinated with desktop service group for the Virtualization of desktops in ILAB for creation and execution of automated and performance test scripts.
• Responsible for scheduling and overseeing the performance testing on core platform upgrade projects.
• Responsible for defect triage and defect tracking, worked with technical and non-technical groups for review, categorize, prioritize and resolving the issues.
• Coordinated with project sponsors and stake holders for defining the usability testing (UAT) schedules by aligning with the corporate release calendar.
• Developed UAT Test Strategies and coordinated with business community for creating and executing the UAT test scenarios/test cases.
• Responsible for design the the Trending and Progress Graphs/Reports in Dashboard Module of the HP the Quality Center by setting Key Performance Indicators (KPIs) .
• Organized status review meetings for assessing the health of the project and apprised the same to project sponsors, various stake holders, divisional heads and project managers.
• Involved in evaluation of HP eSignature Accelerator & ALM (Application Lifecycle Management) solution.
• Involved in reviewing the Service Level Requirements and designing the Service Level Packages
• Involved in preparation of Service Level Agreements (SLAs), Standard Operating Procedures (SOPs) and Work Instructions.
• Contributed for developing the Quality Maturity Model (QMM)
• Prepared and updated the Resource Utilization Plan for Cross Project Utilization of the resources.
• Responsible for guiding the off shore and onsite testing teams and providing support throughout the testing life cycle.
• Responsible for resource performance reviews by setting up key performance indicators (KPIs).
• Contributed to develop Test Center of Excellence (TCoE) by developing reusable Testing Artifacts and QA Knowledge Base.

Environment: MHS (Health and Benefit Management System), PeopleSoft Financials, PeopleSoft HR, AS 400, Informatics, SharePoint, Oracle 11G, DB2 v9.5, SQL Server 2008, IBM Mainframe, AS400, Clarity PPM, Crystal Reports 2008, Hyperion 9.0, HP Quality Center v10, QTP v9.0, Load Runner v9.5, Win XP Professional, Win 7, IE 6 and 8.

Confidential, Franklin, MA

Test Manager & HP Quality Center SME

Responsibilities:

• As an Overall Test Lead, responsible for planning and execution of Functional, Integration, Regression Performance and Business Simulation (UAT) Testing operations
• Created Test Strategy and Test Executions Schedule Plan various test activities
• Managed and guided onshore and offshore testing teams
• Involved in Functional Design and Technical Design Specification Reviews
• Responsible for identifying the functionalities to be tested for each type and cycle of testing
• Responsible for defining the test approach for each type and cycle of testing
• Organized knowledge sessions for offshore team
• Organized test case review and approval process
• Responsible for managing the various test entities in HP Quality Center
• Responsible for creating Base Lines and tracking the changes for various phases of development process
• Defined and created reporting templates (reports and graphs)
• Responsible for define and configure Key Performance Indicators for various reports and graphs in HP Quality Center
• Conducted group learning sessions to various levels of users on HP Quality Center navigation features
• Responsible for organizing daily Defect Triage sessions to review and prioritize the defects
• Closely worked with Business Users, Business Transformation Groups (BTG) and Software
• Development Groups (SDG) for reviewing and resolving issues
• Responsible for managing the corresponding documents in eRoom (a web based document management system)
• Involved in report requirement definition sessions and coordinated with development team during report design process
• Closely worked with stake holders to determine the business justification for various performance and trending reports from Global Data Warehouse
• Worked with Enterprise Integration Solutions teams during the process defining Data Mapping and ETL strategies
• Defined data validation strategy on Reporting Database (Global Data Warehouse)
• Reviewed and analyzed data validation reports for data discrepancies (loss of data, data mismatches, invalid data conversions and invalid data formats)
• Worked with technical stability teams for setting up system performance benchmarks by reviewing the task distribution diagrams and system usage profile
• Developed performance test strategy and organized performance testing
• Defined test strategies on various performance and trending reports
• Responsible for conducting daily status calls with offshore teams
• Organized Weekly Status Meetings with Responsible Groups and Stake Holders
• Participated in Monthly Status Meetings that organized by TCOE (Test Center of Excellence) of the organization

Environment: People Soft 9.1 (HR Data), SABA 4.5 (Skills Data) Oracle Apps 11, Oracle E-Business Intelligence Enterprise Data warehouse, EAS 4 (Employee Availability System), Load Runner v 9.0, HP Quality Center Enterprise Edition v10, Oracle 11i, SQL Server 2008, SQL, SSRS, IE 7 and 8, Cognos 8, eRoom (Document Management System).

Confidential, Swift water, PA

HP Quality Center SME & Project Coordinator

Responsibilities:

• Closely worked with user groups for the evaluation of the system configuration requirements and created of User Requirement Specifications
• Created Use Cases (UML) for Quality Center API Configuration Specifications
• Created validation requirement for GxP (Regulated) and Non GxP (Non-Regulated) systems of the organization
• Created Quality Center Workflow Templates for Regulated (Approval Process with eSignature - in accordance with 21 CFR Part 11, GAMP,GMP and MHRA) and Non Regulated Systems
• Involved in design and development of ISQV eValidation Dossier
• Created Master Validation/Computer System Validation (CSV) Plans by defining the Scope, Validation Criteria, Requirements, Resources, Responsibilities, Risks, Tasks and Schedules for validating the tool.
• Defined and designed Regulated and Non Regulated Test Case Templates in Quality Center.
• Coordinated Test Case reviews and approval process.
• Organized offshore and onsite validation efforts.
• Created and organized Quality Center implementation Project Check List, Coverage and Impact Analysis reports
• Defined Customized User Groups, User Roles and Access Levels for each User Group.
• Created Quality Center Configuration Specifications based on the various Customized User Groups and Roles
• Created IQ Protocols, Installation Procedures and coordinated with HP support, App Server
• Admin and DB Admin teams during installation of the tool.
• Coordinated with HP Technical Team for the Customization Workflows (Approval Process) of the Tool.
• Created OQ Protocol validation scenarios and organized validation process.
• Involved in creation of Quality Center SLA, Admin SOP’s and Work Instructions.
• Created and Managed Project Templates for GxP (Regulated) and Non GxP (Non-Regulated) systems
• Provided Technical and Administrative (Admin) support to users.
• Coordinated with HP Support on Technical Issues of the tool.
• Interacted with various levels user groups and created Reports Requirement Specifications.
• Defined and Configured Predefined Reports and Graphs in Dash Board module of the
• Template Project for Cross Project utilization of the reports and graphs Created Demo Projects and conducted demos to stakeholders
• Created Business and Administrative SOPs Quality Center
• Organized User Acceptance Testing Created OQ and UAT Test Summary Reports
• Created SRV (System Release Verification) document
• Created Training Material (Tool Navigation Guide, Validation / Testing Best Practices) and organized Training sessions to users
• Prepared Disaster Recovery and Backup plans
• Implemented changes enhancements thru change control process.
• Evaluated and organized the installation Quality Center patches.
• Created and supported clinical data management system (CDM) validation (pilot) project.
• Responsible for Organizing and Validating User Requirement Specifications, Functional
• Specifications, Validation Plans Validation Scenarios, Validation Summary Reports, Deviation
• Reports, SOPs, Work Instructions, Training Materials, FAQs in eDoc System.
• Managed and guided team of testing resources

Environment: HP Quality Center Enterprise Edition v10, MS SQL Server 2005 SP2, Windows Server 2003 SP2, JBoss Server, IIS 6.0, SMTP (Mail) Server and Documentum Server. Labware LIMS, Oracle Clinical 4.0.

Confidential, Warren, NJ

Senior QA Lead

Responsibilities:

• Created Overall Data Validation strategy document
• Created System Requirement Specification (SRS) for Data Comparison Tool
• Evaluated various Data Comparison Tools to compare Source (10g) data with Target (11g) data after Data Migration process
• Created Validation Plan in accordance with IQ OQ PQ protocols for TOAD for Data Analyst 2.1 (Data Validation and Reporting tool)
• Created 21 CFR Part 11 check list for Data Comparison tool
• Organized installation of Data Comparison tool on testers workstations in accordance with IQ Plan
• Organized Data Comparison tool Installation Qualification (IQ) and Operational Qualification (OQ) process
• Created ANSI/ASQ Z1.9-2008 standard “Acceptance Sampling Plan”
• Created Data Validation plan by defining ANSI/ASQ Z1.9-2008 standard “Acceptance Sampling” levels for each segment of data
• Created data validation process flow diagrams for each phase of data migration process
• Created data inspection check points for each phase of data migration process
• Created data validation scenarios for data integrity and security
• Defined report requirements and generated Data Validation Reports using TOAD for Data Analyst 2.1

Environment: .NET 3.5, Pega System 7.1, Oracle 10g and 11g, TOAD for Data Analysts 2.1, HP Quick Test Professional and HP Quality Center 9.2 on Genilogix eSignature Accelerator.

Confidential, Horsham, PA

Senior QA Lead

Responsibilities:

• Involved in defining SOP’s and Work Practices and Test Strategies
• Designed Test Plans, Test Scripts, Progress Reports and Test Result Summary Reports templates for System
• Integration Testing (SIT), System Testing and User Acceptance Testing (UAT)
• Created Test Strategy for System Integration Testing (SIT), Functional Testing and User Acceptance Testing (UAT)
• Closely worked with stake holders and business units to understand the requirement specifications
• Created Test Plans by defining Test Objectives, Test Strategies, Requirements, Resources, Roles and Responsibilities
• As a SME, responsible for knowledge transfer to offshore testing team in INDIA
• Defined test automation framework using Quick Test Professional (QTP) 9.0
• Responsible for Managing offshore testing team
• Responsible for planning executing and controlling the Manual and Automated Testing activities
• Organized daily and weekly status/progress review session with offshore team
• Reviewed test results and issues and offshore team
• Coordinated with business units and development teams to design and execute model (prototype) based testing.
• Closely worked with business units and development teams to analyze and prioritize the issues and defined mitigation strategies
• Organized Load Testing using VSTS Team Test Load Agent
• Organized User Acceptance Testing (UAT) activities
• Responsible for HP Quality Center 9.0 administration

Environment: .NET 3.0, MSMQ Series 3.0 /4.0, MASS 500 (ERP Solution), Boomi, ColdFusion Internet Pages, WCF, SOAP, Win Server 2003, Visual Studio, IIS 7.0, SQL Server 2008, SSIS, Oracle 9i, Oracle eBusiness Suite 11i, Informatica, Citrix Presentation Server, HP Quality Center 9.2, QTP 9.0

Confidential, Princeton, New Jersey

HP Quality Center SME

Responsibilities:

• Contributed for the development of Global Testing Assessment, Scripting Guidelines and Testing / Validation Best Practices for Center of Excellence.
• Contributed to design and development of over all Test / Validation Strategy document.
• Developed strategy and plan to streamline the number of Standard eSignature Validation Work Flow
• Templates for both Regulatory (21 CFR Part 11, GAM and GMP) and Non- Regulatory applications.
• Streamlined the Change Control Process currently in place to accommodate each of these changes and revise SOP’s and Work Instructions based on these changes.
• Gatheird Work Flow Requirements (BR) from the end users and documented the Functional Flow
• Specifications (Use Cases) and coordinated with development teams for the design development and implementation of the Work Flows.
• Created Installation Qualification (IQ) Plan and Validation (OQ) Plan for HP Quality Center
• Created step by step action plan for the integration of various third party tools with HP Quality Center
• Coordinated with Genilogix to resolve technical and process level issues with eSignature Validation Accelerator (Third party tool integrated with Quality Center).
• As a HP Quality Center Technical Administrator and subject matter expert, coordinated with HP and BMS Support Team to expedite Help Desk Tickets (tool related issues) for modification, break fixes and enhancements by assessing the priority and severity.
• Created Navigation Guides and coordinated Demos and User Training Sessions on tools technologies.
• Contributed to develop Quick Reference portal for FAQ’s and Known Issues for various tools and technologies
• Coordinated Installation of the HP Quality Center patches to resolve known issues.
• Developed Test Plans, Test Strategy and Release Notes various implementation and enhancements
• Involved in creation and execution of risk based business process test scripts
• Reviewed, prioritized and reported / assigned the issues (defects) through HP Quality Center
• Organized and involved in defect review sessions with development teams and subject matter experts
• Coordinated with DBA team to identify the bottlenecks in the HP Quality Center Data Base and conduct Data Base Tuning.
• Created Data Base Size Projection document to acquire additional data base space for HP Quality Center.
• Closely worked with stakeholders, divisional heads, team leads to gather Report Requirements and created Report Requirement Specifications.
• Created HP Quality Center data base entity relation (ER) diagram and coordinated with Business Objects development team during design and development of the MIS, Validation Summary and Defect Summary
• Reports using Business Objects XI and Crystal Reports 10
• Created User Guide to generate various customized reports using HP Quality Center.
• Created migration plan for HP Quality Center (from 9.0 to 9.2)
• Guided and coordinated with testing teams during installation of Quick Test Professional (QTP) and setting up Test Automation Frame Work.
• Coordinated to set up HP Quality Center Knowledge Forums and Discussion Groups.
• Created plan to archive all inactive and completed projects data in Quality Center to reclaim data base space
• Coordinated HP Quality Center Data Base and File System synchronized backup schedules
• Developed strategy and plan for upgrading Quality Center tool from 9.0 to 9.2 and Quality Center (Oracle) Data Base from 9i to 10g.
• Closely worked with Business Owners during the evaluation and Implementation of Business Process
• Testing a Business Testing Optimization software from HP) an Enterprise Extension for SAP applications business process testing.
• Closely worked with QA teams during the evaluation and integration of HP Quality Center and Quick Test Professional with SAP TAO (Test Acceleration and Optimization) to set up an End to End to Business Process Testing Framework / Architect.

Environment: SAP ERP, SCM, BW and Solution Manager, SAP TAO, TDMS, Genilogix eSignature Validation Accelerator, XML, HP Quality Center 9.0 and 9.2, LCMS, Quick Test Professional 9.2 and 9.5, Business Objects XI, Crystal Reports 10, Oracle 9i & 10g and Web Sphere with Load Balancer.