SUMMARY

• Around 13+ years of IT experience in Finance (Banking, Credit Cards & Insurance) and Resources (Oil & Gas, Utilities - Smart Grid & Chemicals) in leading, designing, developing, testing and maintaining large-scale mission-critical software projects.
• 7 + years of onshore experience (US & Canada).
• 7 + years of strong Project Management experience. Have worked as Delivery Lead, Integration Lead, Test Lead, Onshore-Offshore Coordinator, Business Analyst & Data Analyst in other projects.
• Extensive experience in communicating with client/business customer as well as onsite-offshore resource model.
• Proven track record of designing and implementing flexible solutions which support frequent functionality changes.
• Expertise in delivering software solutions by following teh organization’s Delivery Methodology with micro-management of time, cost, risk, scope, resources and quality.
• Thorough noledge/expertise in creating project management plans, creating and tracking project schedule, reviewing solution architecture, status reporting, EVMs and providing solution cost.
• Aggressive in issue tracking, task tracking, action item tracking with traceability to WBS tasks.
• Experience with MS SharePoint 2010, 2007 & 2003 for centralizing process management, and for content & document management. Also have basic noledge of SharePoint architecture.
• Experience with MS Project Server 2010 and 2007 in creating and managing project schedules, timelines, resolving resource conflicts, setting up baselines and publishing project, configuring critical path, network diagrams & calculating earned value metrics.
• Strong experience in SDLC and STLC.
• Experience in Waterfall and Agile Methodology.
• Experience in Project Delivery Methodology (PDM) & Accenture Delivery Methodology (ADM).
• L1 & L2 certified in all domains.
• ITIL V3 Foundation certified.
• Good understanding of Service Management, Service Operation, CSI, Service Transition, Event Management, Incident Management, Problem Management, Service Desk & Change Management.
• Actively pursuing PMP and follow PMI guidelines for managing projects.
• Recipient of multiple performance awards and client recognitions for contributions outside normal responsibilities, exceeding project’s expectations and winning client’s confidence.

TECHNICAL SKILLS

Project Management: MS Project (2010, 2007, 2003), SharePoint (2010, 2007, 2003), IBM Lotus Notes, Clarity, Accenture Delivery Methodology (ADM), Excel-VBA (Macros), SQL Server, IBM ClearCase, MS Office, Visio, Waterfall and Agile Methodology.

Integration Architecture: Oracle Fusion Middleware, BPEL, OSB, SOA, EAI, EDI (EDIFACT, X12), CIM, AIA, SOAPUI, PIP, WSDL, JMS, FTP, XML, Web Services, CC&B-MDM Integration, SVN, JDeveloper, Weblogic, AMTrix, HARBINGER.

Mainframes: COBOL, JCL, VSAM, CICS, SQL, IBM DB2, FILE-AID, XPEDITOR, REXX, EASYTRIEVE, CHANGEMAN, INFOMAN, Control-M Scheduler, INSYNC, Jobtrac, ZEKE, SPE, SPUFI, ISPF, MQ, Strobe.

Test Tools: HP Quality Center, Rational Quality Manager.

PROFESSIONAL EXPERIENCE

Confidential, HOUSTON, TEXAS

Service Design Manager

Responsibilities:

• Responsible for overall Service Design & Transition Management for 80+ projects.
• Forming and leading teh PTAD team - Project Transition & Assured Delivery - to serve as teh main interface between Application/Infrastructure projects and Upstream IT Application Support.
• Delivered tools for governance of teh transition activities from kick-off to OE acceptance - including scope analysis, support model discussions, cost model, governance on migration & decommissioning processes, backup & disaster recovery processes, CMS validation, application/ infrastructure Onboarding & early life support entry/exit criteria evaluations.
• Responsible for process development, management and improvement.
• Responsible for effort estimation, project tracking, task allocation and delivery, people management.
• Responsible for providing teh teams with a sense of direction and understanding of teh teams' responsibilities
• Responsible to lead and organize productive and efficient meetings as well as analyze reasonableness and validity of conclusions.
• Ensure teh projects are executed and transitioned within acceptable levels of quality and cost before formally accepted by Operational Excellence (Support Groups)
• Regular interactions with client VPs, Directors, Service Line Leads, Solution Delivery Managers and other stakeholders and managing their expectations.
• Responsible for Tracking & Consolidating reports.
• Responsible for Financial Forecasting and Analysis. This involves forecasting budget as well as tracking time & efforts for billing purpose on a monthly basis.
• Responsible for Risks/Issues/Escalations management.
• Responsible for staffing and optimized demand management.
• Data migration for OMS Navigator application from SharePoint 2007 to SharePoint 2010.
• Responsible for data verification post migration
• Responsible for user interaction, strategies for user review, data mapping and monitoring data changes.
• Assisting Project manager and Architect in data migration plan and approach finalization.
• Strong usage of Excel (formulas, Pivot, macros) and SQL.

Confidential, OMAHA, NEBRASKSA

Project Manager

Responsibilities:

• Responsible for overall Project management (20+ members).
• Responsible for effort estimation, project tracking, task allocation and delivery, people management, performance goal setting and evaluation.
• Responsible for providing teh teams with a sense of direction and understanding of teh teams' responsibilities
• Responsible to lead and organize productive and efficient meetings as well as analyze reasonableness and validity of conclusions.
• Ensure teh projects are executed within acceptable levels of quality and cost as per teh plans.
• Regular interactions with client VPs, Directors and other stakeholders and managing their expectations.
• Responsible for Tracking & Consolidating reports.
• Responsible for Financial Forecasting and Analysis. This involves forecasting budget as well as tracking time & efforts for billing purpose on a monthly basis.
• Responsible for Risks/Issues/Escalations management.
• Responsible for staffing and optimized demand management.
• Responsible for effective earned value analysis and various Matrices management.
• Feedbacks and performance appraisals of resources.
• Responsible for looking for opportunities to reduce teh cost to serve for teh engagement.
• Engage with teh clients to understand teh new demands and work on newer proposals.
• Knowledge of Fraud Detection and Prevention process.
• Knowledge of FRIS to detect and block fraudulent transactions, and RAPID service for secure and effective processing.
• Established friendly but professional working relations with teh clients and team members.
• Highly appreciated for planning and delivering work in advance in order to be able to keep some buffer time at teh end. Have set an example in teh team for advance planning.
• Formed a “Team Auto” to identify tasks & processes which are carried out manually and are tedious in nature, and to explore teh possibility of introducing automations.

Confidential

Project Manager

Responsibilities:

• Played teh role of a Project manager and teh Integration Lead.
• In this project teh objective was to upgrade teh client’s conventional grid infrastructure to SmartGrid. Teh IT part of teh project was to implement a robust solution to integrate Customers and Metering Modules using Oracle’s CC&B and MDM2.0.
• On a techno-managerial role, lead teh Oracle Fusion & MDM team in order to provide integration solution to Customers and Metering Modules of teh client; as well as build INDE - Accenture’s own Smart Grid integration platform to showcase Accenture’s ability to provide integration solution to common business scenarios in Utilities - Smart Grid domain.
• Overall Team management (25+ members - onshore and offshore)
• Managed multiple projects/initiatives running in parallel.
• End-to-end responsibility of project delivery.
• Design & architecture of teh integration layer.
• Used SharePoint for centralizing process management, and for content & document management. Knowledge of SharePoint architecture.
• Used Lotus Notes at client side for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Effort estimation, project tracking, task allocation and delivery, people management, performance goal setting and evaluation.
• Tracking & Consolidating Stakeholder Reporting.
• Risks/Issues/Escalations management.
• Process improvements in overall Team aspects and inter-team coordination.
• Functional and Technical Architecture support.
• Client Team Interaction.
• Quality Management.
• Staffing and optimized demand management.
• Effective Earned value and various Matrices management.
• Organize training sessions.
• Certification drive within teh Capability.
• Designed and architected INDE which was Accenture’s 1st integration solution towards SmartGrid implementation.
• Got teh FD transition process streamlined. Had setup checklists for every process which reduced teh risk of errors and hence improved teh transition.
• Implemented INDE in Accenture Technology Labs (ATL) and had set it up for various client demos.
• Thorough reviews at unit level (high unit test defects) resulting in low defects during assembly testing.
• Conducted CAR Analysis after every release dat helped in identifying teh common defects and taking necessary steps in addressing them.
• Successfully delivered one minor release every month and one major release every quarter.
• Had setup teh standards for naming convention, coding standards, design templates, deployment guidelines and release management.
• Received appreciations for timely escalations of risks and issues.
• Highly appreciated for planning and delivering work in advance in order to be able to keep some buffer time for teh end. Had set an example in teh team for advance planning.
• Recipient of Accenture ACE award for getting 20+ resources certified in Oracle Fusion Middleware, a technology which is very new in teh market and their is high resource scarcity, and for streamlining various processes in teh project for better management.
• Recipient of Accenture’s ACE award for setting up and running a highly complex tool using multiple technologies in a time-and-resource crunch situation. Teh tool was to be used in a high-profile high-visibility demo, but because teh tool needed noledge of multiple technologies, appropriate resources were not available, and because of time-crunch, teh higher management had lost all hopes of having teh tool ready for teh demo.
• Received People Developer Recognition dat was recognized for my commitment in developing my team members.

Confidential, DES MOINES, IA

Project Manager

Responsibilities:

• Leading teh Catalyst project - to consolidate teh Allied, Confidential Insurance and Confidential Agribusiness commercial lines onto a single business model, product portfolio and processing system.
• Managing onshore developers and coordinators (10+ members) and leading teh offshore team (30+ members)
• Ensure 100% resource utilization.
• Forecast work/resource utilization and ensure minimum 4 weeks of pipeline work for onshore and offshore members.
• Performance Management/ appraisals of onshore members.
• Accountable for successful delivery of multiple projects running in parallel within teh engagement.
• Managing expectations of application owners, business owners, program manager and other stakeholders.
• Fine-tuning delivery processes, checklists, templates and onshore-offshore model for smoother coordination and delivery.
• Used Lotus Notes for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Active involvement in gap analysis, SDLC (requirements, design, build, unit test, implementation and post-implementation) and STLC (Test Analysis, Test estimation, Test planning, Test scenario identification, Test execution, and Test closure).
• Conduct Post Implementation Review (PIR) sessions after each major release in order to identify and document teh best practices, lessons learned and areas of future development.
• Rolled out Transition plans to better manage rolling-off and rolling-on of resources during ongoing projects.
• Used SharePoint as an intranet portal for centralizing process management, and for content & document management. Have noledge of SharePoint architecture.
• Consolidating reports from offshore leads and onshore coordinators.
• Defect Management and coordination between teh leads.
• Quality Management.
• Risk/Issue/Escalation Management.
• Conduct CAR sessions after each release in order to identify common and repetitive defects and identify ways for reducing them.
• Fine-tuned coding standards & design templates.
• Delivered a REXX-based tool for code merging after every implementation. Streamlined teh code merging process.
• Introduced teh capturing and tracking of review comments in order to ensure orderly reviews of deliverables.
• Mandated teh process of capturing teh minutes of meeting during every meeting.
• Successfully managed teh delivery of 12 projects.
• Won teh confidence of some of teh toughest clients by successfully delivering some high visible projects with unstable requirements, and also for maintaining high quality standards of teh deliverables.
• Received People Developer Recognition for my commitment in developing my team members. Teh recognition was given with teh following comments:

Confidential, DES MOINES, IA

Dev Lead & Onshore-Offshore Coordinator

Responsibilities:

• Leading a 20-member team at offshore and onshore.
• Ownership of delivery until completion/implementation
• Ensure full resource utilization.
• Ensure low/medium priority work always in pipeline for offshore/onshore team members
• Design, Coding, Testing and implementation.
• Forecast work/resource utilization.
• Identify/raise risks/issues.
• Make/propose improvements to work products, services or processes
• Build skills of offshore resources by coaching/training.
• Provide feedback to improve performance
• Structure own or others' activities to improve productivity or minimize delays/rework.
• Help resolve offshore's connectivity/infrastructure related issues
• Review self/offshore/colleague's work before delivery
• Active involvement in gap analysis, SDLC (requirements, design, build, unit test, implementation and post-implementation) and STLC (Test Analysis, Test estimation, Test planning, Test scenario identification, Test execution, and Test closure).
• As a defect coordinator, responsible for efficient management and resolution of defects across all projects, including activities like defect verification, defect prioritization, defect assignment and defect resolution and defect closure.
• Assisted Test Manager in defect status reporting, defect management reporting, defect metrics, KPIs.
• Used Lotus Notes for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Adhere to teh Quality procedures in teh team
• Keeping track of billable/non-billable activities
• Preparation of reports
• Designed and implemented various tools/utilities for teh Client as well as Project Management out of teh normal responsibilities to carry out /manage various internal tasks. Some examples are

Confidential

Test Lead & Onshore-Offshore Coordinator

Responsibilities:

• Lead a 15-member team at onshore and offshore.
• Worked as a Test Lead for teh functional and integration testing of multiple projects.
• Good experience in Software Testing Life Cycle - Test Analysis, Test estimation, Test planning, Test scenario identification, Test execution (test cycles and cleanpass), and Test closure.
• Coordination between onshore and offshore teams, project managers, program managers and other stakeholders.
• As a defect coordinator, responsible for efficient management and resolution of defects across all projects, including activities like defect verification, defect prioritization, defect assignment and defect resolution and defect closure.
• Assisted Test Manager in defect status reporting, defect management reporting, defect metrics, KPIs.
• Formalize standards for test planning and test script writing.
• Organize noledge transitions for onshore and offshore team members for better understanding of client's business.
• Help offshore on their technical difficulties and make arrangement /coordinate with other groups for issue resolution.
• Identify/raise risks/issues.
• Provide feedback to improve performance
• Structure own or others' activities to improve productivity or minimize delays/rework.
• Help resolve offshore's connectivity/infrastructure related issues
• Review self/offshore/colleague's work before delivery
• Adhere to teh Quality procedures in teh team
• Keeping track of billable/non-billable activities
• Preparation of reports
• Successfully lead teh testing of one major project and 7 other medium projects in parallel.
• Used Lotus Notes for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Gained appreciation for defect coordination and for timely generation of reports.

Confidential, DES MOINES, IA

Onshore Sr. Developer

Responsibilities:

• To fine-tune teh Commercial Batch systems to save as much job execution minutes as possible in Critical Path of teh Nightly Cycle so as to keep them far away from missing teh SLA deadline.
• To fine-tune teh Commercial Online systems to save as much CPU consumption.
• Responsibilities include deep analysis of teh batch and online systems to identify key areas for performance improvements, suggesting better ideas for fine tuning, design, coding, testing and Implementation.
• Used Lotus Notes for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Fine-tuned teh batch jobs and programs and saved around 600 mins of their execution time. This enabled teh Nightly Batch cycle to complete at least 2 hours before teh SLA deadline.
• Fine-tuned teh online CICS programs which were consuming massive CPU time unnecessarily. This resulted in saving of approx. $200,000 annually.

Confidential, WILMINGTON, DELAWARE

Sr. Developer

Responsibilities:

• Teh project’s objective was to provide technical support for its various systems namely NEXUS, CEDIS, HARBINGER, MANUGISTICS and AMTrix. Teh support work included maintenance or enhancement work on teh existing system, all monitored via tickets.
• Working as a senior programmer involved in maintenance or enhancement of teh existing systems.
• Monitoring and resolving tickets/PQRs - Cat2, Cat3 & Cat4
• Monitoring batch jobs/schedules
• Handled multiple applications like CEDIS, HARBINGER, MANUGISTICS, NEXUS and AMTrix.
• Data conversion to / from EDI format (X12, EDIFACT)/ Application-specific format based on teh flow of data (inbound/outbound)
• Usage of Transaction Sets for business transactions.
• Technical analysis of teh systems, programs and jobs.
• Organize and manage work effort of self and others to provide quality service in a productive and cost effective manner.
• Setup Quality procedures within teh team and ensure team adheres to teh standards.
• Guide new team members/ juniors and address their project-related questions and technical / non-technical concerns.
• Professional interaction with clients and users.
• Prepare MoMs during weekly meetings
• Designed and implemented a Time Tracking Application for teh offshore team to keep a track of teh various billable/non-billable daily activities across all applications (Excel VBA)
• Automated various processes and report generations.
• Created various automated tools in Excel-VBA dat reducing manual efforts in repetitive tasks and also eliminated teh changes of errors.
• Recipient of IDC Special Award (Accenture) for designing, developing and implementing a Time and Ticket Tracking Application out of teh normal responsibilities for teh project to carry out /manage various tasks and generate reports.
• Recipient of Accenture ACE award for resolving more than 100 production support tickets of different types in 2 days.