SUMMARY

• Value add Project Management and IT Management skills.
• Exceptionally strong Information Technology foundation. Success aligning IT initiatives with business objectives.
• Leverages a wide range of talents in computer technology, staff leadership and vendor management to TEMPeffectively manage organizational change, mitigate risks, infuse new ideas and deliver best of breed solutions. Professional IT resource adept in various project roles.
• 5+ years of experience managing project budget, resources and scope across operations and network/infrastructure areas
• Business Analyst experience gathering requirements and driving consensus
• Accustomed to being an escalation point and leading successful outcomes
• Excellent ability to analyze existing operations and develop standards, policies and procedures to deliver continuous growth.
• Results oriented leader able to develop and maintain relationships as a liaison for management, end users and service providers.
• Accustomed to leading transformation and change.
• Strong communicator able to convey a clear and concise message across all levels
• 5+ years of experience leading and influencing teams.
• Nimble and discerning with regard to technology.

TECHNICAL SKILLS

Operating SystemsLanguages: DOS Windows XP/ 2000/2003/2008/7/8 HTML XML

Software/Applications: VMWare Coremetrics Webtrends Dreamweaver MS Project MS Word MS Excel MS Visio MS Outlook MS Exchange MS PowerPoint Lotus Notes

Ongoing Professional Development: Java Scripting Wordpress Development Coremetrics Webtrends Project Management Windows Desktop and Server IT Infrastructure Library (ITIL) Leadership MS Dynamics CRM MS Dynamics AX

PROFESSIONAL EXPERIENCE

Confidential, Cleveland, OH

Project Manager/Business Analyst

Responsibilities:

• Increasing the efficiency of Parkers' online Marketing and Sales process through integrating Registration as a Service and Identity Management with Analytics and Customer Relationship Management tools.
• Managing the upgrade of Parkers' Digital Asset Management systems ensuring an enhanced user experience with improved layout, search functionality and graphics handling capabilities.
• Preparing and leading coordination meetings
• Following up and prioritizing development
• Validating the functionalities developed with the various participants
• Gathering and documenting requirements, specifications, business processes and recommendations for proposed action.
• Writing/adapting training manuals
• Identifying organizational strengths and weaknesses and suggesting areas of improvement
• Creating compelling business cases, process flows and context diagrams
• Partnering with software engineers
• Performing quality analysis to identify course of resolutions
• Understanding of strengths and weaknesses of Internet technologies
• Providing Internet trend, mobile trend and ecommerce feature guidance

Confidential, Olmsted Falls, OH

Project Manager/Business Analyst

Responsibilities:

• Interfaced with and took direction from the PMO on a regular basis
• Served as primary liaison and point of contact between IT and functional business area for assigned software development and enhancement projects.
• Recommended solutions to secure, improve and enhance the user experience of our web sites and secure the enterprise
• Collected, analyzed and documented requirements coming from business stakeholders, provide feedback to business team and discuss technical solutionsto enable business strategies within defined scope
• Performed research and analysis for proposed projects in order to determine feasibility and present findings to management.
• Assisted others with creation of the value proposition (ROI) for proposed projects.
• Worked jointly with other IT Managers to create detailed project work plans for software development and enhancement projects.
• Created detailed documentation of functional, system (non - functional), user and reporting requirements including: Use Cases, Logical Models, Process Flow Diagrams, Report Specifications and Data Mapping & Flow Diagrams.
• Maintained and built working relationships with software application vendors.
• Provided support to functional and user acceptance testing groups as part of project implementation.
• Derived requirements from usability studies and JRD sessions
• Worked with web architecture and integration to host systems and related components.
• Relied on knowledge of the entire Software Development Lifecycle (SDLC).
• Planned, monitored and implemented projects using timely and cost TEMPeffective methods.
• Developed business processes/workflows and extend the capabilities of IT and the business

Confidential, Cleveland, OH

Project Manager/Business Analyst

Responsibilities:

• Interfaced with and took direction from the PMO on a regular basis
• Process improvement experience, staffing optimization and process optimization.
• Contributed to MSA, SOW, RFP and RFI processes
• Managed change and risk, identifying issues and interdependencies
• Handled budget and financial tracking for 3 projects
• Identified, define and document business needs
• Lead process transformation by identifying opportunities for improvement
• Recognized opportunities for innovation and recommend alternative solutions.
• Drove business value and ROI while defining new capabilities
• Managed 6 project related SharePoint sites
• Drove transparency by creating and updating project documents
• Established and maintain a trusted advisor relationship

Confidential, Beachwood, OH

Project Manager/Business Analyst

Responsibilities:

• Slashed downtime by 50% by careful planning and risk management
• Produced scalable, secure, and dependable architectures
• Generated 20% increase in client visibility through social media exposure
• Provided proactive website maintenance and reliable web site hosting with 99.999% uptime.
• Reduced server downtime by 40% through enhanced server installation, configuration and implementation processes.

Confidential, Cleveland, OH

Information Technology Manager

Responsibilities:

• Provided exceptional IT desktop support and help desk support
• Designed and implemented enhancements for 6 projects resulting in a 30% increase in customer satisfaction
• Spearheaded implementation of major telecom, infrastructure, and software enhancement projects dat increased operational efficiencies by 70%
• Ensured customer satisfaction and business continuity through repeatable processes, procedures and cross trained staff
• Reduced latency by 60% through streamlining reporting and information dissemination across the enterprise and customer base.
• Mentored junior members of IT team regarding security, troubleshooting and protocol
• Led institutionalization of data security and access policy, procedure and standards

Confidential, Strongsville, OH

Adjunct Instructor

Responsibilities:

• Taught Windows XP installation, configuration, deployment, and support
• Demonstrated DNS, AD, and DHCP installation, configuration, and usage.
• Outlined group policy, Internet options, and usage.
• Presented data storage, back-up, and restoration concepts, security settings, and fault tolerance
• Discussed disaster recovery, business continuity, and auditing.

Confidential, Beachwood, OH

Information Technology Manager

Responsibilities:

• Initiated the PMO, documented project timelines, contingencies and inter-dependencies and sought input from the rest of IT in determining projects to be run in parallel and projects to be run sequentially, leveraging IT efficiencies and resources
• Leveraged efficiencies and increased performance in an SLA driven environment
• Boosted efficiency and created commonality while delivering high availability and eliminating unscheduled outages.
• Saved the company more than $100,000 through several networking and infrastructure projects.
• Increased customer satisfaction by 50% and reduced downtime by 30% by implementing repeatable processes and procedures
• Saved $60,000 through vendor negotiations establishing strategic relationships, volume discounts, flooring, and forecasting.
• Oversaw budget of $1.5 million according to plan, routinely finishing year end under budget.
• Saved company $700 per user through enterprise-wide telecom and web conferencing solution.
• Increased user efficiency by 50% by delivering a common enterprise-wide productivity suite.
• Utilized SCRUM project management methodology
• Provided server and infrastructure level client facing support.
• Oversaw daily back up processes.
• Scripted application implementations increasing efficiency and customer satisfaction.
• Wrote documentation and promoted client side operational transparency through daily reporting.