SUMMARY

• Having more than 16 years of IT experience in managing projects using Waterfall and Agile methodologies
• Experience in Software development environment as a Scrum Master, Project/Program Manager and Agile Coach
• Implementing SAFe Agile model and helping organizations transform from Waterfall to Enterprise Agile environment
• Excellent inter - personal skills, ability to work with global teams with mixed diversity
• Ability to understand technical issues at a high to intermediate level
• Excellent customer interaction skills, oral and verbal communication skills.
• In depth outsourcing experience across technologies and industries globally.
• Strong orientation towards leadership, change management and innovation developed through a rich global work experience spanning North America and overseas.
• Rich experience in driving multiple projects (work streams) working with global teams in multi-vendor environment.
• Excellent in managing Program/Portfolio financials, budget planning, forecast, spent and owning P&L.
• Building high performance teams and ensuring a transparent collaboration across the program.
• Certified and proven experience in executing the most complex projects in Waterfall and Agile approaches.
• Professional in using Agile management tools JIRA and VersionOne, time tracking and finance management tools
• Excellent presentation skills on the status reporting, highlighting risks, issues or challenges potentially anticipated a head of their occurrence to any level leadership teams and other important business stakeholders.
• Excellent in setting up of organizations at global level and planning phases.
• Very much process oriented that is in line with the organization standards - metrics collection, analysis, producing the reports and innovatively recommending the solutions.
• Managed projects transition through embedded platforms (for hosting on mobile operating systems).
• Blended management experience as a Project Manager, Delivery Manager and QA manager with an excellent control throughout software development life cycle.
• Being a trusted advisor to the practice, PMO and account teams, providing a thought leadership - excellent coaching techniques to the new managers and teams on Agile and process oriented approaches.
• Experienced in handling the critical production outages and disaster recovery within the SLAs.
• Excellent in the platforms HP-UX, Sun Solaris, Linux, Ubuntu, C/C++/Java/.Net programming involved projects, hands on development experience.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Scrum Master / Release Train Engineer / Agile Coach

Responsibilities:

• Release Train Engineer for 1 Agile Release Train of 3 teams consists of 8 to 10 team members both at onsite and offshore with a mix of BAs, TAs, Dev and QA leads (cross functional and applications in a multi-vendor environment)
• Driving Pre, Post and Program Increment planning meetings, Roadmap and Release Review meetings
• Manage and optimize the business value through Program Kanbans, facilitating PI Planning readiness by managing the program backlog of epics
• Escalating and tracking team impediments at the Program and Portfolio level
• Closely working with the Program Portfolio Management, Product Management, Product Owners and other business stakeholders to assure the alignment of business goals
• Performing Program level JIRA administration and Release Management
• Prioritizing the backlogs with Weighted Shortest Job First method, backlog grooming, estimating the stories using Poker gaming technique
• Collaborating between the development team, architects, system and build teams, User experience, Data Model and ETL teams for integration and dependency management
• Working with business partners to develop technology concepts, requirements and design alternatives.
• Responsible for Sprint Artifacts delivery (Sprint Planning, Daily standup meetings, Sprint Review/Demo and Retrospective meetings)
• Producing consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management / resolution and communication, usually at the portfolio/program executives’ levels
• Coach management, teams and Scrum Masters in Lean-Agile practices and mind-sets in an Agile Leadership role
• Ensuring the development teams are practicing the core agile principles of collaboration, prioritization, self-managing, team accountability, and visibility
• Creating an environment that empowers and energizes team members, with a focus on accountability, adaptability, and collaboration
• Conducting JIRA sessions and ensuring all JIRA boards are maintained consistently across the program
• Tracking and reporting Scrum team velocity and manage Sprint capacity through sprint burndown and burnup charts
• Creating and managing program level dashboards to track the progress of releases, epics, stories, defects, change controls, sprints and workload of scrum teams and individual resources
• Reviewing change control requests through Change Control Board and approving/rejecting based on the impacts reported
• Identifying the UAT defects, sizing and adding to the Product backlog through grooming sessions

Confidential, Whippany, NJ

Sr. Scrum Master / Agile Coach

Responsibilities:

• Single point of contact for business and all other technical and non-technical stakeholders
• Planning the releases and iterations based on the business priorities for throughout the year
• Driving backlog grooming sessions with the Product/Feature owners, BAs and Development leads
• Planning and conducting Business Planning meetings with business to prioritize the Epics for Iterations
• Reviewing estimates (story points) and helping sizing the stories for the Epics
• Capacity planning based on the scope of the iterations
• Planning and conducting Technical (Iteration) Planning meetings with Technical teams to create the stories
• Organizing and facilitating daily stand-up meetings, reviews, demos and other iteration related meetings
• Tracking burndown charts to evaluate the day to day progress and remaining work for respective story points
• Resolving the issues and impediments to progress the stories development
• Communicating product issues with product owners, technical support specialists, developers and management
• Tracking and communicating team velocity and Iteration/Release progress to all stakeholders
• Conducting mid iteration reviews to resize the iterations based on the business priorities and available capacity
• Conducting Iteration Retrospective meetings to identify the gaps and developing improvement plans for next iterations
• Agile coaching, mentoring and training the teams on core agile principles of collaboration, team accountability and visibility, JIRA usage on creating/updating Epics, Stories, Bugs, walking through burndown charts
• Helping product owners on backlog maintenance as needed
• Helping technical teams on prioritizing ‘high’ bugs and resolution quickly
• JIRA administration, creating dashboards for management usage, producing iteration metrics and maintaining quality system records in SharePoint
• Release planning and execution with configuration and production support teams
• Managing release patch activities, critical production outages that require high alert response, monitoring and special release cycles
• Empower teams to self-organize, maintain team standards, tools and best practices
• Working with business on building the UAT plans, schedule and execution
• Planning and resolving scheduling conflicts between Iterations, Releases, UAT, Business preclose cycles, Production and post-production activities
• Ensuring all iteration deliverables are created on time - Release Notes for UAT and Production deployments, Run books, raising RFC requests to schedule the releases
• Producing status reports on multiple Iterations for senior management’s reviews
• Planning and executing activities to comply with SOX audits across the platforms
• Conducting Scrum of Scrums to ensure iterations across the platforms are planned smoothly, sharing the learning and building the improvement plans
• Creating and managing financials, budget planning and resources management through allocations on iterations
• Managed the critical production outages and disaster recovery within SLAs, conducting the root-cause analysis and presenting the situation to the senior management.
• Supported round the clock production deployments, outages and critical issues with the help of global teams.

Environment: /Tools/Processes - HP-UX, Sun Solaris, Hadoop, Microstrategy, Netezza, Quartz, SCRUM, JIRA, Clarity, Pirate, Fieldglass, Sharepoint, MS Visio, Word, Excel, Powerpoint.

Confidential, Charlotte, NC

Agile Program Manager / Scrum Master / Agile Coach

Responsibilities:

• Provide exceptional customer service, stakeholders and vendor management.
• Managing SOW for any changes in terms of scope, cost or resources.
• Ensuring billable utilization is 100% on all the projects and work streams.
• Day to day working with the co-located sprint teams consisting of Product owners, Scrum Masters, Business Analysts, Development and test teams, virtually located resources at offshore and anywhere globally in meeting the daily deadlines, clearing the impediments, engaging the right resources to accomplish the showstopper fixes.
• Initiating the projects / work streams, collaborating with the business and IT teams to understand the scope, complexity, business targets, identifying the resource requirements with their skill and location.
• Provide technical leadership in estimates, building the high level milestones and schedule, identifying the risks, issues, challenges and dependencies.
• Reviewing individual projects/sprints issues, risks, mitigation plans and resource needs. Escalation to the business stakeholders who can make the decisions based on the impacts.
• Managing and executing project plans, sprint planning, estimates, resource management, sprint demos and executive status reporting at Program level.
• Chairing governance calls, reviewing potential changes proposed, assess the impacts and authorize/reject them.
• Ensuring test environments are ready, testing process is reviewed and testing starts on schedule monitor until the product ships into the production box, conducting war rooms, overseeing release progress and running post-production control rooms.
• Managing performance of the deliverables, variance and impacts of cost, scope, schedule, quality and resource management with the requirement/design changes.
• Managing development and testing of projects on mobile operating systems (iPhone, iPad, android devices).
• Coaching teams on development methodologies using Agile (VersionOne), defects management (HP Quality Center), time management (FieldGlass/Clarity) and meetings management (MS Outlook).
• Coordinate individual work streams within the program with the external systems and manage interdependencies.
• Driving integration and Collaboration across key business stakeholders and all Program/Projects stakeholders.
• Enable visibility through efficient reporting on the LOBs on most important deliverables progress on a daily basis, weekly status reporting on individual critical projects/activities and overall program to the leadership team.
• Identify customer needs and recommend software products and solutions.
• Conducting Sprint reviews, demos and retrospective meetings
• Conducting Scrum of Scrums for all the work streams, at different group levels (BAs, PMs, SMs, onsite and offshore), make a high level reports with high impacting items
• Facilitating daily scrums, backlog grooming with product owners, capacity planning using defined team velocity and issue resolving breakout sessions
• Working closely with the support teams in deploying code to dev through production environments, ensuring bugs are resolved, planning special patch releases and resolving schedule conflicts between sprint demos, regular and patch releases
• Govern Gross Profit, P&L and managing program financials.
• Vendor Management, review and approve invoices for the vendors.
• Driving new proposals (RFI and RFP processes), SOWs, reviewing contract agreements with the client.
• Budget planning, forecasting, utilization and working on the variance with the executive management team.
• Chairing weekly program review meetings with the entire team for all projects and work streams, review the status, progress of the issues, risks or challenges, producing the high level status to the leadership team.
• Responsible for Account growth, managing staffing, capacity, operations and consulting.
• Managing people (performance assessment), process, technology and delivery.
• Managed the critical production outages and disaster recovery within SLAs, conducting the root-cause analysis and presenting the situation to the senior management.
• Supported round the clock production deployments, outages and critical issues with the help of global teams

Environment: /Tools/Processes - JAVA, J2EE, .Net, HP QC, Clarity, FieldGlass, VersionOne, SharePoint, Microsoft Office (word, excel, power point, outlook), Lotus Notes, Waterfall, Agile, HP-UX, Sun Solaris.

Confidential

Project Manager / Scrum Master

Responsibilities:

• Managing and delivering all usability projects within ecommerce development area. Primary point of contact for the entire cross functional partners and responsible to evaluate, prioritize, develop, manage, implement and test ecommerce business initiatives.
• P&L Management and responsible for the business growth off all the applications within the account.
• Managing multiple projects execution in parallel.
• Managing the user experience of the web site including site navigation and content development.
• Managing first line delivery managers within ecommerce functional area.
• Built and managing a team of high performing resources (onsite and offshore) and delivered 10 major projects by achieving customer satisfaction.
• Partnering with Business stakeholders and identifying new projects requirements based on the business needs.
• A liaison between the business and technology groups to ensure business projects needs are adequately met with technology solutions.
• Producing preliminary scope statements, internal statements of work, high-level budget estimates, resource utilization plans.
• Working with product owners and creating/maintaining the product backlogs, grooming and prioritizing the epics for sprints
• Organizing daily stand-up meetings with the scrum teams (onsite and offshore), resolving the issues and ensuring stories and tasks are created to deliver the epics
• Organizing the Sprint demos, releases and retrospective meetings
• Evaluating annual budget and defining guidelines to manage the IT spend for the programs/projects.
• Participating in business requirements discussions with the business teams and finalizing the requirements.
• Preparing/reviewing WBS, project plans and schedules, reviewing project estimates, change requests and implementation plans.
• Involving in design reviews, code reviews, test work products reviews, build plans, code merges and code deployments.
• Working closely with the Delivery Managers and onsite Technical leads to ensure delivery of work products from onsite/offshore happen as scheduled for all the active projects and maintenance support work.
• Assessing potential bottlenecks in meeting program/project milestone dates and reviewing the proposed solutions.
• Running the change control board and approving/denying new change requests based on the assessment of impacts.
• Managing the risks, issues, dependencies and critical challenges - related to projects, process and people.
• Developing proposals (RFP/RFI), evaluating responses and finalizing the partners/vendors. Identifying the third party vendors and assigning the projects.
• Responsible for PMO organization in defining the best practices, implementation of processes across the projects life cycle.

Environment: /Tools/Processes - JAVA, J2EE, .Net, Blue Martini, SharePoint, SQL, HP Quality Center, Microsoft Office (Word, Excel, PowerPoint, Project, Outlook), Agile, Waterfall, VersionOne, Peoplesoft, HP-UX, Sun Solaris.