OBJECTIVE

• Seeking full - time Management or Leadership position in IT by leveraging my 20+ years of global (USA, Europe, China and India) experience in program and project management, account management, client business relationship management, business analysis, strategic planning, product development and consulting in Information Technology space. Seeking challenges requiring use of strategic, analytical, technical and interpersonal skills
• Available to travel and relocate worldwide on assignment

SUMMARY

• Industry experience includes Insurance (6 Years), Manufacturing (6 Years), Banking & Finance(6 Years), Telecom Billing & Customer Care(4 Years) domains, Software Development, Cost Reduction Initiatives, Process Improvements, PMO, and government Biddings.
• Core Competencies include: Project/Portfolio Planning, business relationship management, Facilitation, Critical Path Analysis, Chartering, Resource Loading, Cost Loading, Work Breakdown Structures, Change Management, Project Management Methodologies, Risk Management, and Mentoring and Coaching, Planning using Primavera P6 and MS Project Server and SDLC
• Experienced in developing and managing complex projects through the entire project life cycle for Start-ups and Fortune 500 companies. Familiar with current practices in Agile, Waterfall, and Iterative project methodologies
• Managed individual projects funded at $1-2M and total annual project budgets around $8M at nation’s largest P&C insurance and financial firm. Managed and led 3 automation projects with total size of $2.6M which resulted in savings 60% manual work.
• Successfully managed branding projects to implement the branding changes across the entire internal and customer facing websites at Confidential Inc
• Managed the effort to replace the legacy platform assembly line system to open technology platform resulting decreased expenses 11% with increased throughput of 14%. This project saved $1.5 million in annual maintenance contracts expenses.
• Provided direction in the RFP process such as preparing the Statement of Work (SOW), Responses to RFP requests, Client presentations, project Proposals and Estimations such as Function Point Analysis, Component based Estimations and LOC based Estimations. Coordinated several off-shore projects by providing savings of 40% to the clients based on Result Based Contracts (RBC) model at KPIT Systems and Satyam Computers
• Participated in an impromptu team made up of executives from various companies who came together to research and present a solution for Optical Gigabit Ethernet Management Catalyst project at the Tele Management World Catalyst Showcase in Las Vegas. Our team demonstrated how tiered services are enabled through the use of technology, combining service level agreement (SLA) reporting with quality of service (QoS) billing
• Organized several Project Management Professional (PMP) certification examination workshops, facilitated several PM Body of Knowledge (PMBOK) sessions resulting in 190 out of 250 members receiving Project (PMP) certifications

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Program & Project Management Consultant

Responsibilities:

• Successfully completed more than 15 projects during last 5 years. (To name few, Sunset, Security SOW umbrella, Service Request SOW umbrella, ECM software implementation and migration and setting up an EPMO department)
• Conducted strategic planning sessions and established Enterprise Program Management Office (EPMO)
• Managed individual projects funded at $1-2M at Confidential insurance. Managed and led 3 automation projects with total size of $2.6M which resulted in savings 60% manual work.
• Drive Technical and Functional initiatives and sharing lessons learned across the organization.
• Review deliverables, technical requirements, quality & stability metrics, project & release timelines, and risk management for software releases.
• Ensure consistency and adherence to company standards, processes, tools and IT policies for all programs and projects.
• Prepare resource and budget forecasts; participate in auditing, tracking development of projects and negotiating feature sets with business partners and handled business requirements.
• Align program and project goals, synchronize with enterprise master calendar and prepare t-menus plans(T-)
• Develop product breakdown structures (PBS) and work breakdown structures (WBS) for upcoming projects, working closely with the senior management and project team to prepare project schedules using Primavera P6.
• Identify and monitor dependencies between projects, deliverables and milestone dates.
• Analyze resource allocations and forecast resource needs
• Provide metrics for analyzing project schedule performance (Earned Value Analysis, date variance, budget)
• Forecast project timelines, and provide enhanced budget analysis to determine for additional funding needs.
• Perform mid-year and year-end performance reviews for the team members and define achievable individual goals.

Confidential, Columbus, IN

Project Manager

Responsibilities:

• Managed teams of up to 20 people and work with global teams to design, develop, implement, and launch the application capabilities to meet the business needs.
• Successfully completed branding projects to implement the branding changes across the entire internal and customer facing websites at Confidential .
• Managed the effort to replace the legacy platform assembly line system to open technology platform resulting decreased expenses 11% with increased throughput of 14%. This project saved $1.5 million in annual maintenance contracts expenses.
• Plan and prepare work schedules, detailed project plans, cost estimations, and phase review documents
• Architect solutions and synchronization to unique business problems involving complex customer matching in product registration for warranty.
• Coordinate with offshore development teams, business users and other systems department areas like infrastructure impact assessment, and interface design.
• Coordinate design, development, testing reviews, and help implementation of hardware and software systems.
• Periodically report projects status, budget, and cost information to higher management & business user.
• Engage in multiple project initiatives simultaneously, and provide day-to-day support to the end users.
• Prepare/compile end-user training materials, Conduct end-user training.
• Participate and provide inputs to Annual Operating Plan (AOP) reviews.
• As an IT application owner, prepare & submit monthly/quarterly/yearly SOx reviews to internal & external audits.
• As a team member, participate and provide inputs to 6-sigma projects.
• Gather requirements using document analysis, requirement workshops, interviews, surveys, use cases, scenarios, business process descriptions, business analysis, task and workflow analysis, data element, and business rules with various stakeholders of the project.
• Gather requirements by facilitating and scheduling Conference Calls, Business Interviews, and Joint Application Development (JAD) sessions and developed business models, Handled technical and business requirements.
• Analyze and evaluate the existing systems and propose new system requirements and rules based on new business requirements.
• Conduct Key User sessions to obtain validation of processes.

Confidential

Consultant

Responsibilities:

• Participated in an impromptu team made up of executives from various companies who came together to research and present a solution for Optical Gigabit Ethernet Management Catalyst project at the Tele Management World Catalyst Showcase in Las Vegas. Our team demonstrated how tiered services are enabled through the use of technology, combining service level agreement (SLA) reporting with quality of service (QoS) billing.
• Manage team of up to 15 people consisting of internal and vendor partners to design, develop and deliver releases on time and within budget using structured project management techniques and processes.
• Mentored and coached various team members at all levels to identify and resolve issues in a timely manner to ensure high levels of customer satisfaction.
• Created developer and support training programs to address the needs of the department and to drive collaboration and best practices among the teams.
• Met all customer SLA’s, target goals by identifying and tracking high risk areas, by implementing risk mitigation early and contingency plans as needed through proof-of-concept technical and architectural prototyping, and by maintaining constant communication with stake holders.
• Participate in functional analysis discussions with business teams, technology evolution discussions with architecture teams and vendor product evaluation with application teams.
• Monitor and execute the software development life cycle (SDLC) processes, and present and implement onsite-offshore project execution methodology to various clients
• Involve in initial planning, processes set-up, estimation of efforts and duration, resources projection and other project management related activities and work closely with the team and management to ensure the project’s progress as per the plan.
• Prepare DFD’s (Data Flow Diagrams), conceptual data model diagram, E-R (Entity-Relationship) diagrams and functional specifications
• Develop the code using XSL, ASP & VB; Train and lead the new project team members
• Develop PL/SQL stored procedures and triggers. Create / Maintenance of Scheduled Jobs.
• Develop application components in Visual Basic using COM/DCOM.
• Development Batch programs using Shell scripts
• Deploy and Build Application Code on Application Servers
• Design Entity relationship diagrams and Process flow diagrams
• Installation and administration of iPlanet Web Server, Tibco Portal Builder, iDsame Agent, LDAP Server and Sun Solaris administration
• Performance tuning, Security administration, Backup, Recovery, Import and Export of Portal Builder and Oracle Database.
• Plan for integration testing and production deployment of new system processes
• Manage weekly product releases and manage team in work allocation and other team issues
• Perform unit and integration testing, and assist in system and user acceptance testing.
• Responsible for overall quality of the project and work with quality assurance team in fixing defects.