Senior Professional Services Consultant Resume HOUSTON, TX - Hire IT People

AREAS OF EXPERTISE

Project Management Skills - coordination and successful completion of multiple projects with competing deadlines
Design, Development, and Execution of Effective Communication Strategies - using web based and written material
Information Technology - Expert Computer Skills in multiple operating systems and programs, including Adobe, Microsoft, Salesforce.com computing, Oracle, Sharepoint, Vertical Response, Corel, DOS, Macintosh, and Database Design. Has experience in HTML Design, Javascript, and Flash.
Public Speaking and Interpersonal Skills - Experienced in customer interaction, public speaking, marketing presentations, and trade show appearances
Critical Writing Skills - Experienced in composing and editing technical and professional documents, as well as marketing materials
Team Performance - Cooperative member of a team with the self-initiative to complete work unassisted

PROFESSIONAL EXPERIENCE

Confidential, HOUSTON, TX

Senior Professional Services Consultant

Responsibilities:

Project Manager and Senior Consultant for client facing implementation of the Confidential application software through Salesforce.com
Interact with executive/employee level client teams to development project requirements, timelines, configuration tasks, and user testing cases.
Perform advanced Salesforce.com and Confidential application configuration and design, including profiles and permissions, custom object and field creation, workflow rules creation, sharing settings, partner portal implementation, customer portal implementation, third party integration, data loading, and sandbox implementation.
Operate effectively, clearly, and succinctly in an unstructured environment, with the ability to adapt quickly and apply expansive knowledge of both the application software and of Salesforce.com towards a successful solution.
Manage interactions with third party contractors and businesses for assisted application work.

Confidential, HOUSTON, TX

Global Technical CRM Administrator - Contractor

Responsibilities:

Manager and administrator to a multi-market Salesforce Org consisting of more than 850 licensed users, including a team of 8 local market business admins, 5 integrated vendor companies, and two additional partner Salesforce org instances.
Address all developmental and functional errors that impact the global Salesforce instance, including all user interface settings, metadata configurations, integration processes, environment changes, etc.
Develop, design, and implement new custom apps and apex classes, dynamic dashboards, external plug-ins, integration services with noncompliant platforms, visual workflows, and sandbox change sets.
Extensive experience in quality control, duplication control, data integrity management, and user permissions regulation spanning multiple segregated markets and teams
Monitor exploratory teams for new enhancements to the Salesforce org, design implementation processes for new features and add-ons, and develop updated training base for quarterly releases

Confidential, HOUSTON, TX

Salesforce CRM Database Administrator & Developer

Responsibilities:

Specify users and user access levels for each segment of database, customizing security per division.
Modify existing database and database management system using developer coding; direct programmers to make more advanced changes.
Write and code logical and physical database functions and features; customize database to specific project lifecycle expectations.
Develop and Code mass distributed advertisements through Vertical Response and Salesforce, as part of long term marketing campaigns for future opportunities.
Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure, both internally and externally.
Forecast and track marketing and sales trends, analyzing collected data.
Prepare reports of findings, illustrating data graphically and translating complex findings into understandable written text.
Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Manage multiple projects with competing deadlines, involving teams of up five people.