SUMMARY

• 10+ years of management and hands - on experience in information systems, Project management, and Agile Scrum Master.
• Worked in various industries such as E-commerce, Finance, Health Care, Airlines, Commerce, and Retail.
• Successfully completed CSM -Certified Scrum Master training.
• Followed methodologies such as Waterfall, RBPM, and Agile and Lean framework.
• Embraced the SAFe core values, adopted and applied the SAFe principles, implemented the SAFe practices, and the concept of continuous learning to the team.
• Experience in managing distributed development teams spanning multiple geographies and time zones.
• Grew and supported the Agile Practice Center of Excellence with representation from over 10 agile teams, meeting every week on SOS calls to collaborate on continuous process improvement initiatives and agile adoption.
• Team player in transitioning technologies on enterprise-level, encouraged, helped, and mentored teams in adopting change which led to career building for many of my peers.
• Worked to provide continuous improvement for product development life cycle, realizing a 35% increase in Sprint velocity over 6 months duration.
• Carried out multiple projects as Agile Scrum Master/project lead, coached and mentored teams on agile methods, scrum adoption, and facilitated better collaboration.
• Developed and documented business processes. In-depth experience in developing a methodology of successful quality assurance, planning, implementation, problem solving, and teamwork.

TECHNICAL SKILLS

Operating Systems: Windows 2012 Server, Windows 8, Windows 10, Windows 2008 Server R2, Windows 2003 Server, Windows XP Pro/Home, Windows 2000

SDLC Methodologies: Agile, Waterfall

Programming Languages: PL / SQL, T-SQL, and HTML / DHTML.

UI/ UX Software/ CRM: Adobe Suites, Coral Draw, WordPress, Magneto, Open cart.

ALM Software: Microsoft Office, Microsoft Project, Microsoft Team Foundation Server, Visual Studio ALM, IBM Rational Team Concert, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Agile- Sr. Scrum Master

Responsibilities:

• Worked on a new credit card launch program (Active Card). Successfully launched a national-level program.
• Played the role of Release train engineer using the SAFe principle to support the continuous delivery of a critical bank system.
• Worked closely with the Product Manager to create and deliver program-level reporting to the VP of Technology.
• Worked closely with the Manger and C-level stakeholders both internal and external.
• Facilitated a Team of nine Scrum Master's to focus on agile adoption, leading Scrum of Scrum meetings, minimizing distractions, reporting progress into the organization, spreading the Agile word and educating colleagues, and setting up Jira Agile.
• Drive Scrum of Scum calls every week to consistent agile values and Principles through the entire project lifecycle, including Resource allocation, Assignment Tracking, management of project risks, scope, schedule, product vision, and delivery of value at the end of sprints.
• Collaborated with Lead product owners, Tech lead, Scrum team PO, Technologists, Architect, and other scrum masters to define solutions and drive progress for high performance.
• Managed Enterprise Jira Board to track Epic board and track scrum team stories from the dashboard.
• Managed Customer journey testing plan, Create a roadmap to track issues and set target version.

Confidential, NJ

Sr. Agile Scrum Master

Responsibilities:

• Design, prototype, build, unit test, debug and maintain a different platform of e-commerce solutions for B2B and B2C sites and Salesforce Commerce Cloud platform, Scope, estimate and plan the delivery of significant components of eCommerce solutions and working with the marketing team to develop, plan and strategies.
• Served as Project Manager for various software implementations, developed detailed project communication plans and reports for project timelines and activities.
• Design and develop scalable and highly e-commerce and financial solutions in line with Enterprise architectural requirements.
• Also Develop a plan for SEO and Digital Marketing.
• Facilitated Scrum ceremonies sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Provided story map support to the teams, using servant leadership style and leading by example Protecting Scrum teams from external interference.
• Worked to provide continuous improvement for product development life cycle, realizing a 50% increase in Sprint velocity over 6 months duration.
• Remove impediments, improve transparency, facilitating discussion, decision making, and conflict resolution.
• Understand different kinds of pricing like customer price, Discount/Contract Price, web resale price and build and manage price rules to meet the pricing requirements.
• Used Agile Principle and Jira tool to Track all scrum ceremonies (Scrum, Backlog Refinement, Sprint Planning, Sprint Review, and Retrospective and communicate sprint/release progress)
• Coached the Development Team in self-organization and cross-functionality; work closely with QA Team to make sure all functions and third-party integration work with proper flow.
• Shielded scrum team from external interference for optimal productivity and success of the agile process.

Confidential, Sunrise, FL

Agile- Scrum Master

Responsibilities:

• Worked on a live chat integration project to increase customer engagement and reduce call volume.
• Ran multi mid-sized projects each with a budget of ~$300K and an overall program budget of $2M, in parallel with agile environment.
• Acted as a subject matter expert on complex projects and prepare required software documentation to help the team achieve the goal.
• Drive consistent agile values and Principles through the entire project lifecycle, including Resource allocation, Assignment Tracking, management of project risks, scope, schedule, and delivery of value at the end of sprints.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Manage Rally Workspace for ongoing releases within the Chat capability team.
• Facilitate scrum ceremonies grooming, sprint planning, retrospectives, daily stand-ups, etc.
• Helped the Agile- Scrum Team understand the need for clear and concise Product Backlog items
• Ensured that goals, scope, and product domain are understood by everyone on the Scrum Team.
• Coordinated and managed releases with other Applications in AMEX
• Used Agile Principle to Track and communicate sprint/release progress.
• Coached and acted as an SME to the Development Team in self-organization and cross-functionality.
• Managed execution of day-to-day project activities including SDLC documentation and approvals.

Confidential, Dallas, TX

Agile Scrum Master/Project Manager

Responsibilities:

• As an Agile Scrum Master, my role was to find techniques for effective Product Backlog management.
• Acted as a key player in managing, tracking, and communicating the progress of projects, and ensuring quality delivery of business requirements to meet business objectives.
• Maintained a cordial relationship with the Scrum team, and ensure kickoffs, status reports, risk reports, and status updates.
• Protected the team from outside interruptions and distractions.
• Tracked and managed PPM self-assessment metrics, Epic progress, Epic burn up and Portfolio Agile/Kanban and took necessary steps to remediate if issues were found.
• Ensure proper resource and Agile Principle to allocation, sharing of resources if needed to meet commitments.
• Removed impediments to the Development Team’s progress.
• Led continuous improvement via inspecting and adapting workshops and assess the agility of Program and Value Stream to Scrum team.
• Supported release for builds, coordinated with Dev, QA, DBA, and Support Engineers to ensure smooth release and deployment.
• Provided post-production support and close the release.
• Facilitated Agile team planning by creating backlogs, pre-and post-pies planning meetings, and assisted with the execution of Features and Capabilities.

Confidential, Dallas, TX

Scrum Master / Project Manager

Responsibilities:

• Project was focused on developing solutions such as Lending Management Platform, Payment Processing Systems, and Customer interaction modules.
• Worked as program Scrum Master, leading multiple Work Streams, including business, external and internal teams.
• Facilitated Scrum of Scrums on the program level.
• Conducted Scrum ceremonies, including daily program, Standup meetings, Product Envisioning, Sprint planning sessions, Story writing, and estimation workshops, Show and tell sessions with business owners, program Retrospectives, Release Retrospectives.
• Worked in collaboration with PMO and business leadership to drive program Road Map.
• Mentoring teams for better self-organization. Scheduled and facilitated daily stand-up Sprint meetings. Sprint, Release Demo, and Release Retrospectives
• Additionally, main responsibility was release planning and driving production implementation from compliance perspectives.

Confidential, Princeton, NJ

Project Manager

Responsibilities:

• The application was a 3-tier application with the UI on ASP.Net, middle tier in WCF Rest-based service and the backend was in SQL Server 2012.
• The purpose of this application was to enable editors throughout the world to enter quality data in the system regarding the R&C data which includes people, organizations, vessels, and aircraft.
• It also included creating relationships among different entities like people to people, people to the organization, organization to people, and organization to organization.
• The application also showed the Relationship mapping in the form of a chart for easy readability and showed the people-to-people relationship in the form of levels.
• Also, every single edit that happened was being tracked and shown on the screen with all the audit details i.e., when was the change made and who made the change, old and new values, etc.
• The application also supported two kinds of searches, simple and advanced.
• Simple Search was a textbox that supported searching by id or by name, whereas advanced search supported searching for possibly every field that was entered with the Boolean operators (AND, OR, NOT).
• Successfully led software development of two projects simultaneously with each team comprised of 12 engineers.
• Managed project teams across different countries and time zones
• Shielded the team from interruptions and removed obstacles during the sprint.
• Tracked progress daily to eliminate potential issues and risks, and present overall project status and metrics to management.
• Managed, prioritized, and allocated resources to address issues in a timely manner.

Confidential, Chicago, IL

Project Associate / Business Analyst

Responsibilities:

• Obtained business requirements, documented, and established a 14 member’s development team offshore.
• Oversaw all facets of the project life cycle, resource identification, define work break-down structure, planning, and management.
• Worked in a high-pressure atmosphere with multiple projects delivery.
• Project prototype, project implementation through waterfall methodology
• Database programming, DTS Packages
• Project publication (Web-site hosting) and distributable or project installers
• Analyzed business processes to identify challenges and helped create solutions using analytical skills.
• Elicited requirements to design the model calculating return on investment on the life settlement policies and presented it through Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object-oriented Design) using UML.
• Performed Gap analysis by identifying existing technologies and subsequently documented the enhancements to meet the end state requirements.
• Lead the user interview process both in-house and client locations. Gathered and analyzed requirements using Requisite Pro - RUP.
• Compiled packages of documentation to fulfill due diligence and business process requirements of funding firms. Involved with business groups to give hands-on training and subsequent support for Business.
• Helped facilitate discussion sessions and meetings with the development team to discuss related issues.
• Assisted in the preparation of timely and accurate SEC financial reporting information so that important business decisions can be made based on the results.
• Prepared several training materials and assisted in user training across the teams.
• Analyzed the existing reporting systems and used Rational Clear Case/Quest as change control tools.