SUMMARY

• An action orientated and energetic IT professional With 9 years of diverse experience in Accenture as a Scrum Master/Business Analyst/Project Manager/Release Manager/Tester having global exposure/experience working in USA, Netherlands and India.
• Industry experience: Telecom, Billing and Education industries.
• Completed Bachelor of Engineering with “Computer Science and Engineering” Major.
• Experience in Software Development Life Cycle (SDLC) including, Scrum ceremonies Requirements gathering, Analysis, Project Management and Testing as per Waterfall, Agile (SCRUM) methodologies. Proficient in creating swim line diagram and user case diagrams via MSVISIO.
• Experience in organizing and facilitating sprint planning, daily stand - up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Experience in creating Product Backlog, writing Themes, EPICs, User Stories and Acceptance Criteria.
• Adept in managing Product Backlog, Sprint Backlog and managing Agile ceremonies (Sprint Grooming, Daily Stand up, Sprint Review & Retrospective).
• Solution driven expert with exceptional problem solving, multi-tasking, and decision making skills.
• Proficient in various tools like Rally, HP ALM, and Microsoft tools.
• Experience in working on process improvement (As-Is/To-Be) GAP analysis.
• Experience in creating and managing Functional design document and Functional Requirements Documents (FRD.)
• Proficient in creating and adopting innovative Wireframes and Prototypes via MS Visio, to drive the elicitation session, get a buy in from customers and thereby modify requirements.
• Adept Confidential creating Requirements Traceability Matrix (RTM), tracing test cases>use cases>functional requirements>business requirements.
• Experience conducting User Acceptance Testing (UAT) Confidential various levels with Client team and users.
• Experience in various Testing Process and worked on basic SQLs and SAP testing..

TECHNICAL SKILLS

Modeling Tools: Rally, MS Visio and Microsoft Tools Scrum Master, Project and Release Management MS Project and Microsoft tools

Testing: Rally, HPALM

Methodologies: SDLC, Agile (SCRUM), Waterfall

DBMS: Basic SQL queries

Operating Systems: Windows, MS-DOS

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Scrum Master /Application Project Manager

Responsibilities:

• Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective. Working with Product owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burn down, Release Burndown.
• Facilitating sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Experience in creating Product Backlog, writing Themes, EPICs, User Stories and Acceptance Criteria.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.Keeping the team together all the time to ensure successful sprints.
• Facilitating Scrum of Scrum for offshore Scrum teams in US states and India.
• Managing the overall performance and delivery of cross-functional
• Managing projects in both Agile and Waterfall development environments.
• Project discovery and planning: Guide work from client needs and idea to goals and delivery. Pull together team members and Stakeholders to research and define new products and budget. Build and delegate work plans, communicating progress to account executives.
• Accountability: Set clear expectations and goals for project teams. Track progress against timeline, milestones and budget, revise as needed.
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Escalating promptly any issues that may impact operations.
• Producing stage plans, highlight reports, risk logs, requests for change etc
• Providing strategic direction during the implementation stages.
• Managing client expectations by ensuring the delivery of the highest quality service
• Acting on client feedback.
• Experience of working in a multi-vendor environments.
• Good conflict management and prioritization skills.
• Manage technical process and resolve technical issues.
• Excellent documentation & report writing skills.
• Demonstrated ability to work with and support cross-functional project teams.
• Ability to manage multiple projects simultaneously and under pressure.
• Strong attention to detail and focus on task completion.
• Internal and External Stakeholder Management.

Confidential, Denver, CO

Scrum Master/ Application Project Manager/Release Manager

Responsibilities:

• Proficiently organize and facilitate daily scrum, sprint reviews, retrospectives, sprint and release planning.
• Collaborate closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.
• Effectively track team’s progress, including burn down, velocity and release forecasting.
• Work with Scrum Masters across four sites to prepare for and facilitate potentially shippable increment planning sessions.
• Expertly promote continuous improvement and help teams increase productivity and foster innovation.
• Managed monthly release cycles containing 5 to 10 projects
• Assured milestone adherence and approve mitigation plans when necessary
• Reported release health directly to Executive Committee through weekly status meetings
• Scheduled and facilitate all Release Management Meetings
• Published release status through weekly Release Management Dashboard
• Worked with multiple IT Teams to create and manage a detailed release implementation plan
• Directed multi-stage code implementation coordination effort into multiple environments including production
• Managed post implementation support and report status
• Created Release Closure Report and present to Executive Committee
• Collected release feedback from stakeholders for continuous improvement

Confidential, Dallas, TX

Business Analyst/ Scrum master/UAT tester

Responsibilities:

• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Worked closely with project owner in backlog management and continuous delivery of features.
• Direct and lead development team from project initiation through delivery of final product. Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of all project.
• Gathered, analyzed and documented requirements by facilitating meetings with business owners, subject matter experts. Analyze requirement dependencies and negotiate priorities with product owner.
• Worked on MS Visio to create process flow diagrams to understand, communicate and finalized project scope and requirements. worked on Impact analysis of different work streams on my applications/project and ensured E2E successful flow
• Worked with user experience team to develop wires to ensure excellent customer experience.
• Worked on launching/Product Research on below product - Confidential &T Virtual private Network, ANIRA, Confidential &T IP Flex, Confidential &T wireless home phone, Confidential &T Private Cloud and others. Worked on Confidential &T Profile verification, Single sing on and new company registration rules.
• Worked on full Billing API implementation within Confidential &T on various projects. Support data mapping between old and new system billing systems.
• Managed inter project dependencies and coordinate with stakeholders.
• Worked closely with project managers to identify and mitigate project risks while maintaining project timelines. Worked with Development and testing team on various Project delivery stages to successful delivery of project till final release.
• Wrote User story in “As a, I want so that ” format with Acceptance criteria included for Entry and Exit criteria.
• Created and managed Product backlog and Sprint Backlog in accordance to Agile framework.
• Facilitated backlog grooming, sprint planning, daily stand up meetings, product review and retrospective meetings.
• Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business. Worked with outside organizations and business partners to coordinate cross-team dependencies in order to meet product objectives.
• Negotiated with business to ensure proper timeline is extended when scope is increased.
• Ensured effective implementation of agile process
• Actively worked in release management process as Release Manager to ensure proper monitoring and quick turnaround and successful release.
• Effectively communicated project updates and status to leadership Confidential timely intervals.
• Ensured on end to end monthly release delivery that includes coordination with development team, testing team, scrum masters and program managers.
• Created project work plans and worked with architecture, development, and testing teams to ensure that project milestones and IT deliverables are met, and ensured that all quality gates are adhered to.
• Worked on Identifying, logging, and managing key issues and risks for business alliance projects and work with designated groups to mitigate risks;
• Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Coordinated project initiatives with software developers, stakeholders, project managers and software testers.

Confidential

Business Analyst/ Tester

Responsibilities:

• Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
• Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
• Developed business process diagrams and flows.
• Led daily stand-up meetings. Functioned as the bridge between functional business units and IT.
• Documented Requirements in EPICs and user stories/features based on the Agile methodology.
• Identified requirements via industry standard analysis techniques such as business flow modeling, workflow analysis.
• Worked closely with Business team and IT team to communicate/Bridge requirements, scope, estimates and other data element
• Worked with users, build teams and QA (Test teams), lead the development of test cases based on documented requirements and perform user testing during sprints and as part of formal testing activities.
• Involved in Requirement Analysis, preparing and Reviewing Test Cases of various Test Stages -System test, Pair Test, Regression Test, Validation Test, User Acceptance Test.
• Collaborated with other business analysts and development teams to identify all cross system interfaces, dependencies and requirements.
• Worked with product owner, drive consensus across multiple stakeholders.
• Assisted Product owner in risk management, risk mitigation and release planning.
• Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business.
• Coordinated user acceptance testing each release, assisting cross functional subject matter experts with new functionality and the Scrum process.

Confidential

Tester

Responsibilities:

• Involved in creation of Status Report (Daily, Weekly and Monthly Status Report for Client).
• Involved in interaction with client for Issue Resolution and Management.
• Involved in Test Execution Reporting, Bug Reporting and Bug Validation.
• Worked as onshore coordinator and leading a test team, handling all responsibilities regarding Execution, reporting, escalations.
• Collaborated closely with design development and project management teams to ensure testing protocols met.
• Communicated with clients and stakeholders to test for client requirements correctly.
• Analyzed results and documented findings for presentation Confidential project team meetings.