SUMMARY

• 10+ years of working as PSM CERTIFED and Certified Scrum Master/BA in the finance industry.
• Responsible for overseeing all task activities assigned to the Scrum team are performed in a timely manner with minimal technical debt, while maintaining the highest quality of performance.
• Assess the Scrum Maturity of the teams, and coach them to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.
• Remove impediments by finding the right personnel to assist with or remove the issues at hand.
• Create a problem - solving oriented environment where issues can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving.
• Facilitate discussion, decision making, and conflict resolution.
• Support and educate the Product Owner, especially in respect to refining and managing the product backlog.
• Proactive in providing remote and onsite support to end user during post-implementation
• Respect for and adherence to established policies, practices and ethics.
• Proactively leading and delivering all SDLC phases of diverse technology projects using Waterfall and Agile methodology
• Enable the scrum teams to own and uphold the Definition of Done
• Worked in several environments and worked closely with teams performing ATDD, TDD, BDD
• Expertise in creating and maintaining Project Charters, RACI, FMEA and Open/Action Items list
• Exposure of the technical document specification preparation using software/functional requirement specification document
• Excellent documentation skills including writing Business Requirements Documents (BRD) and Functional Requirement Document (FRD) as well as designing business models and process flows based on UML methodology using Context, Use Case, Sequence, Data Flow Diagrams using BPMN and Activity diagrams in MS Visio
• Experience in performing Feasibility Analysis, Risk Analysis and GAP Analysis on AS IS and TO BE scenarios. Conducted JAD/RAD sessions and elicited customer requirements by organizing interviews with internal/external stakeholders and subject matter experts (SMEs)
• Experience inUse Case/User Story development, writing and executing test scenarios for quality assurance purposes, facilitating and conducting UAT as well as training users on new system functionality
• Experience in SQL queries/scripts for data analysis
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Coordination: Adjusting actions in relation to others' actions
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Management: Coordinating and guiding others to meet objectives and goals
• Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action

TECHNICAL SKILLS

OS: MVS/ESA, Z/OS, Windows

Hardware: IBM Mainframe

Language: JCL, COBOL, SQL, CICS, Data Structures, XML,SAS, C,C++, Java (Basic), R, Python ( Basic), PIG, HIVE,SQOOP

Databases: DB2,VSAM, Oracle SQL Developer, MySQL, MS-Access

Cloud: Sales Force ( Basic )

Tools: CLARITY, JIRA, Confluence, Kanban, Rally, Service Now, Sharepointe, VISIO, Fileaid, Alchemist,Endevor,Easytrieve, XPEDITOR, (Batch/CICS),CA7,JOBTRAC

Reporting Tool: COGNOS, TABLEAU

Other: Advanced Analytics, ETL, DWH concept, Insurance Claims Analytics

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential, Missoula, MT

Responsibilities:

• Facilitated Scrum Ceremonies like Release Planning Meetings, Backlog/Grooming Refinement Sessions, Sprint Planning, Daily Scrum Meetings, Sprint Review and Sprint Retrospective meetings for each sprint team separately
• Monitored the development progress throughout each sprint to ensure project was within scope and budget
• Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback
• Interacted with subject matter experts, product owners to develop roadmap for the end to end feature set
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities
• Conducted user interviews to help identify and understand different process for each user while simultaneously identifying their pain points
• Facilitated Scrum ceremonies (Daily stand-up meeting, sprint planning, Backlog refinement, spring Demo, and retrospective)
• Established strong working relationships with partners, clients and team members globally
• Communicated across levels to quickly establish credibility

Scrum Master

Confidential, Irving, TX

Responsibilities:

• Understand the data needs of the future system while documenting the existing system like trades. Analyze, define source and target structure and perform gap analysis for data migration
• Works closely with technology and business user staff to complete workflow improvement and document functional specifications for systems
• Serves as a liaison between the Business and Technology Department. Enhanced communication lines between executives, managers, and peers.
• Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project team.
• Worked closely with the product owners for better understanding of the project
• Expert in Agile methodology
• Wrote User Stories in the JIRA tool with the approval of Product Owner.
• Conducted Pre-grooming and Grooming Session with my testers and developers so they have proper understanding of what the business wants
• Expert in writing User Acceptance Criteria for my team
• Lead Sprint Planning meetings and had 3 week sprints.
• Lead the daily stand up meeting on behalf of SCRUM Master
• Conducted a retrospective meeting where we analyzed what went well and how we can improve our future sprint.
• Perform design and analysis of modifications to In-Store systems and developed designed and modified operational and financial reports and programs.
• Work closely with user groups to create functionality specifications for new or upgraded systems
• Coordinate activities with other vendors which includes - focus in managing of rating, billing and provisioning errors and ensuring that the business is not hampered due to this.
• Manage any change requests related to the project plans in order to meet the agreed deadlines
• Prepare interview questionnaires for the clients to gather requirements and prepared Functional Specifications and User Requirements.
• Responsible for maintenance & development of all the IT related entities in the Utility operations like Billing system, SMSC, VMS, Mediation, etc.
• Analyze test planning data using reports and graphs generated in Quality Center
• Working closely with business stakeholders in understanding their full lifecycles for merchandising, marketing, and email campaigns
• Partner with IT vendors and other externalbusinesspartners on development and service relationships
• Provide the status reporting of team activities against the program plan or schedule to the project manger
• Ensure that the deliverables were prepared to satisfy the project requirements, cost and schedule
• Assist in refinement of development methodology and in corporate emerging standards and improvements in the industry.

Scrum Master

Confidential, Indianapolis, ID

Responsibilities:

• Determine project scope, develop project charter, business case, project plans, project schedule, issue/ risk logs, release plans, roadmaps, work breakdown structure and maintain Status Dashboards
• Facilitate daily Scrum stand-ups, release planning, sprint planning, sprint reviews, user acceptance testing and retrospectives.
• Provide assistance in the maintenance of product backlog, continuous integration, formulating user stories, acceptance criteria and determining sprint backlogs and burn-down charts.
• Manage and lead a team of Business Analysts, Developers and Testers
• Release Management by creating ServiceNow Change tickets for upcoming production deployments.
• Incident Management - closely working with L1/L2 Application support & Application Dev teams to address production incidents as and when required.
• Responsible for project execution through all phases of Project Life Cycle.
• Proactively identify risks and issues, monitor and participate in mitigation and contingency actions to address them throughout the project life cycle.
• Work with the procurement team for all the administrative tasks required for resources’ logistic needs.
• Responsible for budget planning, documenting funding requests, submitting change variance requests on a program level.
• Provide weekly Program status reports to the Senior Leadership.

Scrum Master

Confidential, Tampa, FL

Responsibilities:

• Responsible for overseeing and updating the Master Project Plan and ensure that plan components are adequately documented and monitor the scheduling and development of the project accordingly
• Responsible for overseeing and updating the Integrated Master Schedule based on WBS and the white board session meetings and ensuring that all the details on coordinating teams milestones, deliverables, development and testing schedules are documented and monitored
• Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes
• Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues
• Removed impediments to delivery success through the proactive management of external dependencies, complex problem-solving and the development of new solutions or approaches to ongoing challenges; has the authority to execute against new approaches and escalate issues through business
• Responsible for making sure that the Epics are broken down into the number of user stories which can be taken into iterations per team’s capacity and velocity per iteration
• Developed organizational recommendations to ensure the sustainability of results
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues
• Responsible for understanding and recording in Azure Devops the internal and external team dependency; to complete a given user story

Business Analyst

Confidential, Detroit, MI

Responsibilities:

• Ensured proper accounting of general ledger transactions and prepared monthly general ledger reconciliations.
• Served as backup for other general ledger accountants, including generating and maintaining financial statements reports.
• Performed necessary functions to assist in the maintenance of accounts and system.
• Assisted with month-end close which included reviewing and posting all inventory related automated journal entries.
• Participated in requirement analysis by gathering both functional and non-functional requirements via user interviews and JAD sessions with the process owners, stakeholders and document analysis and represented the requirements in RTM using Requisite Pro.
• Wrote user requirement specification (URS) and Functional requirements specification (FRS) as per the Business requirements and process flow.
• Developed UML Use Cases for the application using Rational Rose and prepared the detailed Work flow diagram based on the proposed enhancements for the system.
• Actively involved in the UML based Class, Communication and activity Diagrams for certain modules of the application in collaboration with Design Team.
• Extensively interacted with both user group and development team in coming up with structured charts, Class and Sequence diagrams.
• Interacted in the designing of Oracle database.
• Used Ration Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.
• Successfully assisted my team to switch from Waterfall Methodology to Agile Methodology
• Converted FRD documents into User Story and updated in the backlog using the JIRA tool
• Attended daily standup meetings with Scrum Master and Product owner
• Developed modules in the HR department for the user education and training about the new system.