SUMMARY

• Scrum master with proven track record of delivering high value software solutions has helped teams to acquire an Agile Mindset with 11+ years of experience in the Information Technology as a Certified Scrum master/ Business Analyst supporting large enterprise projects/applications developed in Agile and waterfall methodologies (Scrum. Kanban, XP and Very good understanding of the Scaled Agile (SAFe) framework, best practices, and planning concepts.
• Extensive experience in SDLC, designing, developing and implementing innovative business process modeling and system solutions using software development methodologies.
• Result driven servant leader with skills in delivering projects by effectively and efficiently collaborating, facilitating, coaching and counseling multiples scrum teams.
• Applied leadership strategies to facilitate successful team development such as Forming - Storming - Norming - Performingmodel of group development.
• Guided the AgileScrum transitioning teams with all the Scrumprinciples and practices following SDLC.
• Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players.
• Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement of more than 100%.
• Facilitate scrum ceremonies (Product backlog grooming, Sprint Planning, Sprint Estimates and user story reviews, Daily Stand Ups, Sprint Reviews and Sprint Retrospectives).
• Coordinating with multiple vendors to integrate Vendor management systems and establishing timelines to align with project deliverables.
• Tracked metrics like Total velocity so that it provides input for release planning for the product owners and the teams can benefit in identifying means to increase productivity and better forecast for sprint planning.
• Played a key role working in a small & large enterprise groups in defining the need to establish Agile development to meet the needs of the end users.
• Facilitated Scrum of Scrum calls for seven different applications following Agile process.
• Provided input to the management to effectively meet the goals for modifying the product Maximizer and creating enhancements on a regular basis.
• Lead and support multiple projects coordination in preparing daily and weekly reports.
• Experienced delivering Agile software solutions using best practices such as Test-Driven Development (TDD) or Adaptable Software Design.
• Performed multi-hat roles which includes: Requirements Management (User stories, Epics, Product and Sprint Backlogs), Business Analysis, Configuration Management, Change Management and Quality Assurance.
• Extensive experience in creating Business Requirements Document (BRD), Functional Specification Document (FSD), Impact Analysis Document and creating Requirements Traceability Matrix (RTM).
• Experience in conducting joint application development (JAD) sessions with end user, expert team, business intelligence team, IT SMEs and QA team for project meetings, walk through and all stakeholders.

TECHNICAL SKILLS

Agile defect tracking & Project management: JIRA, Rally, MS TFS, VersionOne, Fogbugz:

Business Skills: Change Management, Impact Analysis, JAD Sessions, Interviews, SWOT analysis, Project Planning, Project Scheduling, and Project road maps.:

Modeling Tools: Rational Rose, MS Visio, Mockup Screens, Wireframes.:

Project Management Tools: MS Project, MS SharePoint Server:

Testing Tools: HP QC v10.0, HP ALM V11.5, Load Runner, Fiddler, Hedgehog:

Developing Tools: IOS XCODE and Android Studio, Xamarin:

Financial tools: MS Excel functions and pivot tables, Financial Statement Analysis:

ETL Tools: Informatica, Data Stage, Teradata:

Reporting tools: Tableau Desktop, MS Office Suite:

Languages: HTML, XML, SQL, C#, Java:

Databases: MySQL, MS Access, Oracle:

Relationship Management Tools: SAP CRM:

Web services concepts: SOA, API, WSDL, XML:

Client Server Languages: HTML, SOAP, HTTP:

PROFESSIONAL EXPERIENCE

Confidential - Raleigh, NC

Sr Scrum Master

Responsibilities:

• Coordinating and Conducting Sprint Ceremonies (Planning, Retrospective, Daily Scrums, and Review).
• Assisting the Product Owner in organizing the Product Backlog, consisting of possible user stories as per the customer requests and defects raised by the Production Support Team.
• Keeping track of the team members working in their task of the automating the migration process of moving data from paper documents to sales force central server.
• Facilitating the Backlog Grooming meeting, involving scrum teams and the Product Owner, in organizing and maintaining the Product Backlog up to date. Used the Fibonacci method to organize the Backlog tasks.
• Assisting development team when impediments arise by facilitating a meeting between the required customer, the developing team member assigned the task, and the Product Owner.
• Reporting the Team metrics and progress to high level management, including the Product Owner.
• Design and architecture reviews communicate implications of architectural decisions, enhancements, issues, and plans to team.
• Handling multiple projects in the program and effective planning and allocation of resources to various projects.
• Build relationships with multiple units or teams across the organization to facilitate effective working of own team.
• Understanding requirements and articulate the requirements into user stories and development specifications.
• Drive process compliance and track relevant metrics for teams.
• Ensures all issues/risks and delays that impact project delivery are escalated appropriately. Implement effective mitigation plan.
• Execute the communications plan, which includes user story acceptance and user training to ensure effective internal and external reporting and communication.
• Production deployments and go live communications during the Sprint Review meetings.

Confidential - New York, NY

Scrum Master

Responsibilities:

• Proficiently organize and facilitate dailyscrum, sprint reviews, retrospectives, sprint release planning.
• Collaborated closely with product owner on backlog grooming to keep products backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.
• Effectively tracked team's progress, including burn down, velocity and release forecasting.
• Skilled in aligning client needs with long-term solutions while working effectively through SDLC (Software Development Life Cycle).
• Expertly promoted continuous improvements and help teams increase productivity and foster innovation.
• Responsible for Training, Coaching and Mentoring Agile Values, Principles and Practices for 3 distributed Scrum teams which were transitioned from Waterfall to Scrum.
• Identified and removed impediments to enhance productivity and efficiency.
• Extensively used JIRA as the primary tool to track and report the progress of each task within an iteration by reviewing the Iteration Status and Burn-down chart while managing the Release/Unscheduled backlog.
• Monitored and managed dependencies on other teams and external projects to ensure potential issues are resolved.
• Proactively collaborated with otherscrummastersand Agile coaches across the organization.
• Kept the teams focused on the Backlog priorities, business value, and protecting team from over-committing.
• Organized and facilitated dailyscrum, sprint reviews, retrospectives, sprint release planning.
• Mentored and empowered teams towards making appropriate commitments through story selection, establishing acceptance criteria, story sizing and task definition.
• Ensured a faster flow of value to end user using mechanisms for tighter integration of development and deployment operations.
• Assisted developers with the requirements as needed. Verified that requirements are testable and generated testing objectives. Closely worked with QA on organizing Test Plans and training rollout, preparing Test Cases and UAT scripts, actively participated in testing to ensure successful implementation and project sign-off.

Confidential - Birmingham, AL

Scrum Master

Responsibilities:

• Facilitated sprint planning, dailyscrums, retrospectives, stakeholder meetings, and software demonstrations.
• Assisted with internal and external communication, improving transparency and radiating information.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on sprint backlog and project timeline.
• Work closely with project owner in product backlog management and continuous delivery of features.
• Educate and reinforceScrumprinciples and Agile values to team members and key stakeholders when needed.
• Channeled internal and external communication, improving transparency and radiating information.
• Direct and lead team development from project initiation through delivery of final product (SDLC).
• Assisted with multiple client vendor's internal and external communication, improving transparency, and radiating information.
• Developed and managed visual system to track progress of work during sprints and projects.
• Encouraged and facilitated cross-team coordination and collaboration.
• Provided leadership, direction, and coaching to the team to encourage adoption of good Agile practices.
• Generated periodic peer review reports for project managers.
• Conducted technical training sessions regarding Agile development methods.
• Tracked data from the spring process and report regularly to facilitate understanding of where we are and want can be improved on.
• Standardized Deployment, Releases, Product support process and communication.
• Involved in the workplace agile community by leading communities of practice, volunteering for brown bags, lean coffees, working groups, etc.

Confidential - New York, NY

Scrum Master

Responsibilities:

• Served as a Scrum Master for teams ranging from 9 to 13 engineers including on shore, near shore and off shore resources. Interacted with clients and other stakeholders to understand current and future businessneeds as they relate to the applications supported.
• Organize and facilitate scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) and other related meetings.
• Partner with the Product Owner to ensure the product backlog provides clarity of direction, and maximizes business value.
• Drive the work process and help in prioritizing requests in partnership with appropriate clients.
• Working with cross-functional teams to conduct technical reviews of artifacts such as but not limited to business and Systems requirements, Logical and Physical design, Test Plans and test cases.
• Track and communicate team velocity and sprint/release progress.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Coached, mentored and trained team members in the processes and procedures for the agile methodologies/Lean.
• Preparing team training on Agile Scrum, Kanban, teamwork, facilitation techniques, etc.
• Maintained and administrated the Atlassian collaboration tools (Jira & Confluence) for the teams

Confidential

Scrum Master

Responsibilities:

• Served asScrumMasterfor the project and ensures team maintains focus on quality and continuous delivery with some support from coach.
• Facilitated team meetings and teamwork to continual improvement of team’s Agile practices
• Strong ability to balance data with other factors when making decision, ability to integrate Agile principles and work products.
• Actively participated in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with clients.
• Involved in Client interaction and support to the marketing team. User meetings resolve implementation and performance issue.
• Worked on solving the issues with vendor on Daily basis, on live meetings.
• Updated the existing business process diagrams and created new business process diagram.
• Studied existing business application and processes, current source system, collected end user requirements and suggested the improvised business process model.
• Defined and documented the vision and scope of the project.
• Facilitated meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans.
• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage.
• Gathered requirements, developed Process Model and detailed Business Policies.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Moved 3 Scrum teams to Kanban after teams were self-sufficient and cross functioning without any
• Collected and managed requirements to develop efficient system.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.

Confidential

Business Analyst/ Scrum master

Responsibilities:

• Organize/facilitate sprint planning, release planning, daily stand-up meetings, sprint reviews, retrospectives,Scrumofscrums, stakeholder meetings and software demonstrations.
• Work closely with product owner, coordinating product backlog grooming and story estimation, prioritize the user stories and continuous delivery of features.
• Establish the Kanban boards and track the status from teams.
• Coach and support the team throughout the Agile transformation process.
• ReinforceScrum methodology and Agile framework to team members and key stakeholders.
• Collaborate with product owner and senior architect to ensure alignment on strategy and execution.
• Working with the development teams, ensuring they understand the vision, business requirements and acceptance criteria for feature user stories.
• Shield the teams from external interferences and encourages team to be more self-organizing and self-managing and Identifies, eliminates, or escalates impediments.
• Manage the internal and external communication, improved transparency, and radiated information.
• Participate in PI planning meetings and coordinate with teams on risks and dependencies.
• Direct and lead development team from project initiation through production installs.
• Assist team to remove impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Tracked and effectively communicated team velocity and sprint/release progress and burn down to all affected teams and management.
• Facilitated team and cross-team Retrospectives to build good working relationships among the 5 Agile teams.

Confidential

Business analyst

Responsibilities:

• Facilitate the coordination of technical projects by acting as a liaison between the business users and various technology groups.
• Work closely with business managers to gain in-depth understanding of business issues.
• Organize and facilitate scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) and other related meetings.
• Elicit, analyze, and translate business needs into functional specifications.
• Analyze AS IS and TO BE processes and come up with systems GAP analysis.
• Make recommendations and propose technical/non-technical solutions to solve business problem and meet business requirements.
• Create process workflow diagrams.
• Work within an Agile/Scrum-based development environment breaking down large epics or user stories into smaller, detailed user stories that developers and quality assurance resources can understand clearly.
• Write SQL queries and leverage visualization tools such as Excel to clearly communicate meaningful findings cross-functionally
• Participate in and lead the evaluation of new and current business initiatives
• Provide insights to ensure teams are working on the highest-leverage projects
• Participate in designing internal processes to collect rich and accurate data
• Understanding the UNIX shell scripts written by developer, check the log and validate each process and Java exceptions in logs files.
• Defect reporting and triage with relevant stakeholders for timely resolution and closure in JIRA (defect management system)
• Create training documents and implementation materials on product configuration for non-technical end users.
• Participate in test plans, validation plans and conducted manual testing of product configuration software.
• Involve in User Acceptance Testing and support throughout Defect Triage Life Cycle.
• Troubleshoot data inconsistencies efficiently and provide recommendations for improving overall data quality.