SUMMARY

• Diligent, analytical, and results - oriented IT Agile Project Manager with 10+ years of experience in managing IT projects in the Information Systems Industry specializing in Retail, Healthcare, Insurance and Public Sector domains.
• Adept at implementing software solutions using various Software Development Life cycle frameworks (SDLC) such as Waterfall, Scrum, Kanban and Scaled Agile.
• Proven track record of leading both onshore and offshore teams enabling them to meet deliverables and improve performance. Adept at ensuring all work complies with all operating procedures and processes.
• Strong background in identifying and improving underperforming processes and projects.
• Competent in developing solutions that meet all business, technology, and budget requirements.
• Solid expertise in efficiently completing all documents regarding performed tasks and operations.
• Creative problem solver thriving when presented with a challenge, with a strong ability to analyze problems and strategize for improved solutions.
• Senior Level Professional with 10 + years of experience in Project Management, Process Improvement, End to End Product Implementation and Systems engineering.
• Led and worked with various Stakeholders, Cross-Functional Teams, and Vendors in both traditional Waterfall and Agile (Scrum, Kanban, XP, Mixed) in various domains such as Retail, Healthcare, Insurance, Medical Devices and Pharmaceutical.
• Extensive experience working with Project Stakeholders such as Business Owners, Executives, Subject Matter Experts (SMEs), End-users, and staff to understand high-level business requirements and minute level specifications for new applications.
• Authored important artifacts like Project Charter, Project Plan, Business Requirement Document(BRD), Functional Requirement Document(FRD), System Requirement Specification(SRS), RACImatrix, Design Document, Change Management Plan, Risk Management Plan, Stakeholder Management Plan and Test Plan.
• Completed project budgeting and planning using Analogous, Parametric, Top-Down, Bottom-Up and 3-Point estimation techniques and created Work Breakdown Structure (WBS), Work Breakdown Structure Dictionary document using MS Project.
• Experienced in leading cross functional teams to deliver high value projects under tight deadlines and budget. Proficient at communicating and negotiating with various stakeholders to skillfully navigate and deliver results matching customer expectations.
• Spearheaded teams throughout theSoftware development life cycle (SDLC) in projects by following different methodologies likeWaterfall, Rational Unified Process (RUP), Agile (Scrum, Kanban, Scrum-ban), Waterfall-Scrum Hybrid.
• Experienced in Capacity Planning, Cost Management, Stakeholder Management, Communication Management, Scope Management, Vendor Management, Operations Management, Procurement Management, and Scheduling.
• Accomplished analysis likeMarket Research, Feasibility Studies, Gap Analysis, SWOT Analysis, Cost-benefit analysis, Root Cause Analysis, SWIFT Analysis, Risk Identification, Risk Assessment, Risks Analysis, and Risk management.
• Expert in performingRequirement Elicitation TechniqueslikePrototyping, Interviews, Focus Groups, Requirement workshops, Survey/Questionnaire, Document analysis, Brainstorming, and Joint Application Development (JAD) sessions.
• Lead engagement consultant experienced in managing team through full life cycle (from ideation - brainstorming - scope development - process definition - program/project planning - execution - training - implementation - support).
• Used collaborative management model and tools, worked with team resources to resolve issues and identify opportunities to increase revenue while maintaining scope control and operational excellence. Experienced in writing statements of work (SOW) which included establishing Project boundaries, Preparing RFP (request for proposal) and supported contract development.
• Involved in Development of specifications, budgets, and project schedules, P&L responsibility, strategic planning, business process reengineering, full systems test plan development, and feasibility studies with multiple stakeholders.
• Proficient in Business Process Modeling (BPM) of both AS-IS and TO-BE processes using UML diagrams such as Use case diagrams, Activity diagrams, and Sequence diagrams leveraging tools like Lucid chart and Draw.io.
• Worked as Change Agent and Project Manager in cross-functional and large strategic initiatives, provided management assistance in resolving complex conflicts and communicated project status and metrics to internal and external stakeholders.
• Skilled in Change Management, conducting Impact Analysis and getting it approved from internal and external stakeholders.
• Created various business reports using Business Intelligence Reporting tools transforming data into business insights, analyzed the data using different data models such as Regression, Hypothesis testing and presented the findings to C-Suite.
• Collaborated cross-functionally with ETL Developers, QA Team and Business Owners to understand implementation constraints.
• Capable of bringing overwhelming enthusiasm toprojects, applying expert judgment, Interviews, Focus Groups to remove impediments, keeping teams focused, resolving conflicts, and delivering success in dynamic environments.
• Assisted Scrum Master in facilitating the workshops for estimation of efforts using various estimation techniques Planning Poker, T-Shirt sizing, Bucket System, Dot Voting and Affinity System.
• Expert in determining the optimum KPI’s to improve the Business process framework and understanding of the project status
• Skillful in creating Static and Dynamic Reports, Dashboards, Storyboards, and Visualizations aligned to different business reporting, analysis, and data mining requirements for Business Intelligence and Predictive analytics projects.

TECHNICAL SKILLS

Database & Data Analysis tools: Tableau, MS SQL server, Oracle 8/9/10, DB2, MS Access, Informatica Power Center 9.6.1, Data Mining, Slicing, MS SSRS

Requirements, Test & Defect Management: JIRA, Quality Center, HP ALM, Confluence, Selenium, Cucumber, Load Runner, IBM, Rational Requisite Pro

Productivity tools: MS Office, MS Project, MS Word, MS PowerPoint, MS Excel

Operating Systems: Windows XP, Windows 8, Windows 10, LINUX, UNIX

SDLC Methodologies: Agile/Scrum, SAFe, Waterfall, XP, Kanban, Scrumban, Water Scrum Fall

Project Management and Collaboration tools: MS Project, Jira, Confluence, Plan View, Asana, MS SharePoint, ProjectManager.com, Trello, Slack, MS Teams, Azure Devops

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr Project Manager

Responsibilities:

• Sole ownership of budget and P&L analysis of $2+ million annual line of business consisting of 7-10 simultaneous projects (45 to 50 Employees).
• Established self-driven business objectives resulting in 150% net growth in my territory.
• Executed RFP analysis, contract presentation/negotiation & vendor supply management.
• Managed multiple project schedules, project financial reports, team evaluation, coaching and mentoring - hiring/firing, training, and performance.
• Communicated directly with C-level and board of director personnel administering updates, execution, and results for every project in my territory.
• Created RFP, RFQ, RFI & SOW Document & process for the Development of the Customized Integrated Web Application and participated in the RFP Evaluation process (IFB), Referrals checks, and clarification meetings. Reviewed Design Documentation provided by selected vendors.
• Oversaw project scope to ensure adherence to all Service Level Agreements (SLAs).
• Prepared project goals, determined priorities, and prepared project plans.
• Wrote requirements after discussions with stakeholders and met with developers daily to determine project progress and remove roadblocks for upcoming tasks.
• Created an automated, real-time quality dashboard. Dashboards were delivered on time and within $2M budget. Data was extracted, transformed, and loaded (ETL) in a Data warehouse for real-time access through web applications.
• Drove the on-time development of 3 releases of quality dashboards written in JAVA using Agile methodology resulting in a 25% reduction of customer found software defects.
• Addressed cross-functional issue/risk identification, documentation, and mitigation planning.
• Led deployment of internally driven projects that enhanced the customer's experience of doing
• Facilitated senior management meetings to inform of status and to evaluate progress based on plan vs. actual work completed. These meetings ensured project success throughout the entire
• Published weekly project alerts to over 500 users detailing status, issues/risks, and schedule.
• Developed plans for disaster recovery, change management, resource allocation, testing and projects, including budget creation, infrastructure and device readiness, power savings, migration strategies, hardware procurement, vendor management, installation.
• Organized, prepared, and implemented an array of projects that facilitate automation, efficiency, and cost savings, while requiring uncommon partnership and integration between the Human Resource and Finance teams. These include

Environment: Environment: water scrum fall agile, Abinitio, SQL, MS Project, SAP, SQL Server, MS Visio, JIRA, MS Excel, MS Power Point, Service Now, Tableau.

Confidential, Memphis, TN

Project Management Office (PMO) Manager

Responsibilities:

• Management of the IT portfolio for 16 Confidential Divisions to include Fire Services, Police Services, Libraries, Public Works, Solid Waste, General Services, Executive, Human Resources, Parks & Neighborhoods, Housing & Community Development, City Council, Finance, Planning & Development, City Court Clerk and Engineering
• Implemented Procore Construction software enterprise wide in phases for different departments such as public works, fire services, Library services and sanitation departments.
• Manage the development and maintenance of project management policies and procedures in compliance with Confidential standards and policies
• Provide leadership in best practices that are highly customer-focused -- outward and upward and ensure that they are consistent with customer and management expectations
• Ensure that the operational issues of the PMO are managed, focusing on the project interface with project managers/leaders, project teams, technology, and interface issues
• Have extensive experience working on SOW’s, RFI’s, RFQ’s and PO’s - Purchase Orders. Worked with external vendors in getting the SOW approved and is implemented after the bid process.
• Oversee all aspects of projects from start to finish including project team resource identification, stakeholder interface, project planning, requirements gathering, technical & functional documentation, issue tracking & resolution, lifecycle testing, full project execution- tracking, reporting, rollout, interface with other business departments, and formalized project closure
• Define correct vendor mix to support project activities while leveraging outside services to supplement internal resources.
• Coordinate with Internal Resources and Third-Party Vendors for the flawless execution of the Projects.
• Guide the Internal resources in project planning and execution and help them Co-ordinate with the Third-Party Vendors and drive the project to completion.
• Maintain continuous communication with the Internal team/Vendor team in getting the status updates and clear any roadblocks in the Project Also, ensure that all the Projects are delivered on Time, within the scope and within budget.
• Creating a defined plan for the Projects (start to end) and making sure that there are no deviations in the timeline also Track day to day activities to make sure that the activities are adhered to the agreed timeline.
• Governance and oversight of managing twenty concurrent projects on average, with multi-million-dollar budgets to include Software development, Database development, Infrastructure and Enterprise implementation projects and Work with cross-functional teams.

Environment: Scrum-Agile, Waterfall, Power BI, MS Office Suite (MS word, MS Excel, PowerPoint), Planview, Smartsheet, Azure Devops.

Confidential, Fremont, CA

Project Manager

Responsibilities:

• Facilitating all the Scrum events - daily stand-ups, sprint planning, sprint review, sprint retrospective. Provided the team with a vision of the project objectives
• Managed the backend SAP system project worth $ 4M and 34 team members, and prepared reports to the company’s Board of Directors on the project status and Coordinated procurement process for 15 equipment pieces worth $5M.
• Worked on preparing SOW’s, RFI, RFQ, RFP and inviting vendors for bidding process (IFB).
• Responsible for synthesizing project information and defining project scope, objectives, budget & deliverables, Milestones, Stakeholder Analysis (internal and external) and Prepared Project Charter and Project Plan to keep project on track.
• Responsible for performing Cost benefit analysis, maintaining release milestones, brainstorming, and analyzing ideas, incorporating best ideas into project roadmap and ensured the project adhered to the IT Project Management Lifecycle framework.
• Minimized the waste and improved existing procedures by developing and managing a package database containing all the information on the projects, budgets, resource management, and supporting process improvement projects.
• Successfully managed relationship with Project Managers from all vendors and managed approved SOW and contracts.
• Improved the resource utilization by 13% and reduced costs by 8% by introducing 3 new monthly reports into the system on the budget and project progress using various data analysis techniques and based on Lean principles.
• Analyzed the scope of the project based on competitive analysis, Interviews with customers and Customer Feature requests.
• Collaborated with the Quality Strategy Chief of Staff on developing the Quality Strategy and forecasting activities that included preparation of reports in Tableau, data analysis, determining the optimum KPI’s to improve the understanding of the project status.
• Drafted documentation for Change Control Process & CR Form for IT Projects, Issues & Risk Log for the IT department.
• Developed and established a new model of Quality Department resource forecasting for the quality department in accordance with the production schedule and proactively planned staffing and made dynamic adjustments to ensure project success.
• Boosted resource utilization to 94% by evaluating 6 different accuracy models for planning the acquisition of resources.
• Responsible for communicating and working with suppliers, departments, and other stakeholders for accomplishing project goals and updating project status in terms of budget, Timeline and Risks.
• Enabled information-based decision-making process by providing organizational operations analysis and business data analytics.

Environment: Agile-Scrum, SAP R/3, Java Script, Tableau 2020.1, MS Share Point 2018, JIRA (7.9.0), MS Visio, MS Project, Lucid Chart, SQL, MS Excel, MYSQL

Confidential, Boston, MA

Product Owner/Agile Project Manager

Responsibilities:

• Ensured the quality throughout the Agile development lifecycles in collaboration with 5 cross-functional teams (onsite and offshore) on the planning, development, and implementation of high-profile IT projects and Marketing Projects.
• Manage the discovery phase and the full SDLC for a portfolio of projects that included integrations, customizations and enhancements to the Service and Sales Cloud with a regional rollout for clients
• Increased the percentage of projects delivered on or ahead of time from 47% to 98% by transforming the team into Agile methodology from traditional waterfall and improved the quality through the utilization of Lean practices and KPI’s.
• Expert in preparation of Proposals, SOW, RFP, RFI, RFQ, Project schedule estimations and Costs, and IFB.
• Managed the budget of up to $1M and a team of 12 that included Developers, Business Analysts, Sales Executives, and SME’s.
• Developed project documentation, including project business case, project charter, work breakdown structure (WBS), RACI matrix, risk/issues log, change request management, stakeholder engagement matrix, project schedule, and lessons learned.
• Improved the synergy between the Business and IT teams and improved coordination between the cross-functional teams by facilitating sprint planning, daily scrums, retrospectives, and sprint reviews in collaboration with the project lead.
• Facilitated JAD sessions and brainstorming sessions along with the Business Analyst to elicit and analyze the requirements. Built and trained a new self-organizing scrum team on Agile fundamentals and Sprint techniques.
• Responsible for supervising procurement team for conducting Data profiling, data enrichment and
• Built CRM forms, screens, and views as well as workflows and reports for the user interface
• Participated in scrum ceremonies such as Sprint Review and ensured that feature improvements requests got translated into new product backlog items (PBIs) as either improvement stories or technical debt items to be taken up in subsequent sprints.
• Resolved complex UI/UX issues in collaboration with in-house and outside consultants and helped in the creation of mockups/wireframes for simpler changes to the website and content marketing in cooperation with graphic designers.
• Spearheaded a project team of 27 and improved IT team management by establishing a PMO process consisting of developing project plans, charter, RFP, Software Development Lifecycle (SDLC), workflow processing, and project schedule templates.
• Documented workflow and headed the implementation of Customer Referral Program that increased the sales and new users’ registration by leveraging the existing network of customers and automated marketing tools.
• Improved the performance of a team of 25-30 overseas developers by coaching them on development deliverables.
• Supervised and coordinated project operations of application for 5 domains that included customer service, field service, payments, portals, maps, back-office, and decision-making reports (e.g., analytics).

Environment: JIRA (7.7.4), Confluence, Tableau 2019.3, MS Visio, Oracle MySQL RDBMS, Salesforce.com, Lean Six Sigma, Azure Devops, Trello, Slack, Dynamics CRM, MS Teams, MS SharePoint, MS Project, MS Excel, MS Power Point.

Confidential

Project Manager

Responsibilities:

• Worked closely with the Business stakeholders and Product Owner for work prioritization and defining roadmap for the team.
• Developed Risk Analysis and Quality Management Plans, Milestones and Change Controls on projects.
• Manage a team of developers during the preparation and blueprint phase of the SAP implementation project.
• Provide expertise with SAP integration technologies and enforce interface standards.
• Wrote up Project Scope and prepared Work Breakdown Structure and WBS Dictionary on system development or enhancement to ensure that partners and customers requirements are met to improve data flow, accuracy, and efficiency.
• Ensured effective communication and relationship between customers, partners, stakeholders, and all business units are well maintained and created flow charts diagrams for a few important business processes.
• Identified, tracked, and monitored projects 24/7 and communicated project-related issues, scope changes, gold plating, variances, constraints, roadblocks, issues, and contingencies that may arise during projects implementation.
• Analyzed the Scope of the Requirements by conducting Interviews, focus groups, Questions and Surveys and managed them to avoid Scope Creep, Responsible for Earned Value Calculation to ensure project brings in the expected ROI.
• Responsible for communicating and working with suppliers, departments, and other stakeholders for accomplishing project goals and updating project status in terms of budget, Timeline and Risks.
• Responsible for tracking project risks in terms of budget and time, dependencies, resources using MS Project Server.
• Identified Procurement specific KPIs to better assess supplier performance and track maverick spending.
• Assisted testing team and Responsible for creating and monitoring Requirement’s traceability matrix, test cases, test plans, defining User Acceptance criteria and tracking defects using various tools such as Jira and HP ALM.
• Developed non-functional requirements and documented them as Business Rules, Quality attributes, constraints documents.
• Responsible for communicating and working with suppliers, departments, and other stakeholders for accomplishing project goals and updating project status in terms of budget, Timeline and Risks.
• Responsible for Communication management, Risk management, Stakeholder Analysis, Cost-Benefit Analysis, Integration Management, Release management, scoping major milestones, timelines, and overall business objectives.
• Reviewed use cases, business process models - Activity diagrams, Sequence diagrams, Use Case Diagrams in MS Visio on ad-hoc basis to help clarify expected system behavior from a business perspective.

Environment: - Agile-Scrum, Salesforce.net, Einstein analytics salesforce, Selenium, MS Project, Balsamiq, MS Excel, SAP Jira4.14, Tableau 10.5, MS Visio

Confidential

Project Manager/Scrum Master

Responsibilities:

• Conducted Cost-Benefit Analysis, Market Research, Feasibility Study, Risk Analysis and efficiently documented and communicated the Analysis report with all the Business Stakeholders.
• Managed multiple clients related work stream for a product launch (launch prep/IT Support); CRM upgrades; RFP, RFQ, RFI & SOW for HP Portal/POC for Salesforce; telephony upgrades
• Managed and supervised cross-functional project team and contractors/vendors from project initiation to delivery utilizing Agile/SCRUM development methodologies. Liaised between the project governance body, the project team, and the client.
• Monitored project status, reviewed, and managed schedules, and produced status reports for client leadership. Enhanced team’s efficiency by 63% by implementing Agile/SCRUM technologies within the first year of the methodology adoption.
• Established and managed strong relationships with 7 Agile teams across 3 cities.
• Expanded the revenue by $3.5M for fiscal 2017/2018 by leading and training 12 multidisciplinary teams to improve the quality and standardization of products. Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
• Handled Mainframe end to end projects and Mainframe/AS400 Integration Projects which included writing JCl’s, creating screens using CICS and working on data on DB2.
• Conducted Document Analysis, Interviews and led various Focus Groups to elicit the different Functional and Non-Functional requirements and understand the Stakeholders Vision and Scope.
• Helped the PO populate and refine the Product Backlog, further slicing the PBI's into User Story and tasks to be included in the Sprint Backlog, and eventually defined the Acceptance Criteria for the user stories.
• Assisted the Scrum Master in creating Burn Up/Burn Down Charts to communicate team progress with the PO and C-suite.
• Facilitated JAD sessions with management, SME, and other stakeholders to elicit requirements. Analyzed the requirements and documented them by creating BRD and SRS artifacts.
• Acted as a liaison between business and technical teams and involved in communicating the business requirements.
• Clarified any questions that the development team had regarding the requirements regarding chat responses and user experience.
• Maintained the full Agility Board on Jira and assisted the testing team in tracking bugs, issues, and defects.
• Actively took part in determining the cadence for the sprint based on the team's Capacity and participated in Scrum Ceremonies.
• Created a Deployment plan by closely analyzing the characteristics of the Production environment and saw the project to Go-Live.

Environment: - Kanban, UML, Java, XML, REST, SOAP, SharePoint, MS Visio, MS Project, JIRA 6.6.51, Informatica Power Center9.5.X, Tableau V8.0, Mainframe, AS400, COBOL, RPGLE, JCL, CICS

Confidential

Business Analyst

Responsibilities:

• Interviewed SMEs and performed extensive Document Analysis to develop an in-depth understanding of the Business Processes.
• Contracted to conduct business process analysis and identify key issues, gaps and needs for an established multi-unit brick and mortar custom window coverings retailer.
• Gathered requirements and created formal Business Requirement Document and Functional Requirement Document.
• Developed and maintained effective working relationships with business customers to maintain business expertise and alignment
• Improved timeframes for more than 50% of projects by successfully maintaining change management process.
• Summarized project findings and implications of technology changes institution wise for project manager and tracked them.
• Integrated business solutions with organizational goals while reaching consensus of the stakeholders.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, to eliminate implementation issues
• Processed over 30 RFP’s and Price Analysis in accordance with the estimating procedures.

Environment: - Scrum-waterfall hybrid, Microsoft Azure, SQL Server Integration Services (SSIS), MS Visio, HTML5/CSS, Balsamiq, MS Office Suite, XML, Postman, T-SQL, HP ALM/QC.

Confidential

Manual Tester

Responsibilities:

• Organized Test Plan during initial phase of project, prepared test scripts, created Release note in Application Lifecycle Management (ALM), setup/link Test Lab with release cycle, executed test cases and recorded results in ALM.
• Wrote Structure Query Language (SQL) queries to check proper data population in application table and for data verification to perform Backend Testing against Oracle Database.
• Prepared meeting notes on daily execution/highlight of the project and send out the reports to managements.
• Interact with Developers and Business Analysts to perform various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).
• Provided weekly status updates showing the progress of the Automation testing effort and open issues to be resolved.
• Perform Positive and Negative Testing to ensure requirements were met and execute SQL queries to validate backend data.
• Coordinate actively with technical peers, such as Developers, Project Managers, and Business/User groups.
• Perform Manual Testing and maintain documentation on different types of testing like Positive, Negative, Functional, Regression, Sanity and System Testing.
• Made extensive use of MS Office tools to create and maintain documents such as Test Plans, Test Execution and Test Results Documents.