SUMMARY

• Skilled Information Technology professional that thrives on conceptualizing, analysing and executing strategic business initiatives to increase margins and maximize competitive advantages.
• Successfully meld business & technology expertise to support enterprise growth, create clear milestones and objectives, and resolve business issues in a cost effective manner.
• Presents a record of delivering insightful IT solutions which take into account IT Governance, portfolio management, standards, and procedures, workflow, financial, business & IT processes concerns.
• Displays a passion for the customer, which is demonstrated through professionalism & striving for excellence in all aspects of the customer experience.
• Understanding of competitive technologies to engage customers in planning around enterprise architecture& IT strategy.
• Adept at building & motivating cross - functional teams & aligning employee goals with Sr. Management expectations.
• Project Manager professional with 8+ years of experience in Software Project Management using PMBOK methodologies, Waterfall, Iterative and Agile Methodology for projects with leading Pharmaceutical, Banks&Finance
• Excellent experience of over 8+ years in Project planning, estimation, resource administration and task management, conducting requirement gathering workshops, product demo to global clients
• Performed multiple roles under the hat of a Project Manager which includes PMO team member, Account Delivery Manager, Program Manager, Business Analyst, Project Manager
• Expert in using project management tools like MS Project, MS Visio, MS Office
• Excellent experience and extensive work in all SDLC phases including requirements gathering, Analysis/Design, Development, Testing, Quality and application support. The project involvement encompasses any project phase from pre-project sales, strategic planning, project planning and control, as well as post-project evaluation with the client sponsor to assure satisfaction which most of the time, leads to a more efficient/effective process for the client
• Vast experience working in a distributed, multi-cultural environment. Highly skilled in people management, managing internal business functions, vendors, clients and other key stakeholders in an onsite-offshore model development
• Excellent knowledge of Data Warehousing, Enterprise Application Integration and Business Process Management Suite, SharePoint
• Over twelve years of proven program/project management skills, application development, infrastructure and process engineering; highly complex, strategic initiatives.
• Consistent delivery tracking of initiatives, on time, within scope, achieving high quality standards, satisfying customer expectations and complex strategic business requirements.
• Strategic planning and oversight of complex program efforts including work management, project schedule management, meeting facilitations, risk management, status reporting, issue tracking and control, and program/project financial management.
• Key project milestones tracking; proactive future milestones tracking to ensure future success.
• Project financial performance monitoring to maintain quality of service, deliverables and content within project budget.
• Extensive financial analysis providing financial variance reporting with variance explanations.
• Effective program/project communication within IT and the Business community conveying strategies and direction, current project effort status, project financial condition, and risk mitigations.
• Working with Business Partners to develop, implement and improve projects, constantly focusing and minimizing obstacles.
• Collaborating, communicating and influencing business and technical partners to coordinate cross divisional work efforts, ensure scope control while maintaining work relationships with stakeholders.
• Waterfall, Agile and Iterative software development experience.
• Release management included managing relationships, coordinating work efforts among virtual teams, negotiating and managing release plan activities.
• Demonstrated proficiency with Microsoft applications, including Excel, PowerPoint, and Project.

TECHNICAL SKILLS

• Web and Application software
• Multi-tier Architectures
• Data Modelling
• IT Infrastructure Planning and Execution
• Clarity
• Microsoft Project
• MS Office
• Visio
• Sharepoint
• UML
• XML
• Clearquest
• JIRA
• SharePoint
• Delivery Management
• System Engineering
• Release Management
• SOW
• Bids
• Quality Management
• Personnel Management
• Technology Management
• CMMI Process adaptation
• Agile and ITIL
• Process Improvement
• Interface to HR and Recruitment
• BRD and Use case Development
• Team Building
• Facilitation and Negotiation
• Effective Communication
• Structured Problem Solving
• Mentoring and Coaching
• Collaborative and Proactive management style
• Change management
• Cross generational work force management
• Appraisals Handling and Performance management

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Technical Project Manager

Responsibilities:

• Doing everything possible to ensure delighting customers
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work and ensuring alignment with strategic priorities defined by the Data Protection Oversight Committee (DPOC)
• Facilitating discussion, decision making, and conflict resolution techniques
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, executive sponsor(s), and other key stakeholders, especially with respect to maintaining and refining the product backlog
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Providing program management support for the Privacy and Protection team, including risk mitigation, stakeholder alignment (business + IS stakeholders), communication strategies, and long-term visioning.

Confidential, WI

Technical Project Manager

Responsibilities:

• Projects managed using Agile, Waterfall, DMAIC (Six Sigma) and PMBOK methodologies.
• Worked extensively with the users and with different levels of management to identify requirements, business events and to develop functional specifications.
• Managed multiple enterprise projects with cross functional teams, consultants, external vendors and offshore resources.
• Utilized Nexus and Clarity for tracking and forecasting projects.
• Infrastructure projects including hardware and cabling installations and testing.
• Assist end users and IT staff in the use of data to satisfy informational and reporting requirements using SQL and DBMS.
• Assisted in developing the Business Flow Diagram using MS Visio.
• Cost monitoring, forecasting, risk management and project planning/scheduling.
• Facilitated meetings of various cross functional teams to accomplish business goals.
• Ensured projects met all business requirements including SOW.
• Migration, upgrade and deployment of Oracle databases.
• Used the data analysis to provide all facets of Business Performance and produce added value reporting to senior management.
• Extensively used Microsoft office suite of products for documentation and data interpretation for reporting test status.
• Worked with the statistical models to determine the trend of the business over the course of years.
• Conducted formal interviews, Live Meetings and JAD sessions with business users Subject Matter Experts (SME’s) for requirement gathering.
• Mentored new Business Analysts and Developers on bank processes and procedures.

Confidential, Richmond, VA

Project Manager

Responsibilities:

• Facilitate Daily scrum (stand-up), release and sprint planning sessions, Sprint review (demo) and Sprint retrospective
• Ensure all participants understand the ceremony's purpose and keep to the time-box
• Track and communicate team velocity and sprint/release progress
• Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goals.
• Developed and managed a detailed project schedule and work plan.
• Co-ordinate with application developers and business group for infrastructure test design and architecture improvements and Web Application Delivery Team.
• Provided project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Managing contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Created traceability relationship between requirements in the same module and also between different modules. Monitoring progress and make adjustments as needed.
• Utilizing industry best practices, techniques, and standards throughout entire project execution.
• Utilized business and technical tools to develop business, financial, and system requirements analyses with supporting variance reports, current and target business process flows and traceability matrices
• Prepare Project Evaluation Report, Manuals for UAT, Lead Meetings and Sessions for maintaining flow of Project.

Confidential

Project Manager

Responsibilities:

• Lead the transition of the User Admin (UA), Sweden project to the End User Support (EUS) group
• Created the UA infrastructure (Blueprint) document for the EUS group
• Mentored junior members of the team; set up system/application training presentation
• Performed User Acceptance Testing (UAT); documented test plan, cases, results and final reports for business management to sign off
• In addition to UA project, developed and managed an Excel based productivity chart application to track the account productivity.

Confidential

Project Coordinator

Responsibilities:

• Used Project Management Techniques, Systems Development Lifecycle (SDLC), and internal organizational methodologies to drive projects from initiation to completion
• Developed and maintained project charter, project management plan, project schedule, work breakdown structure, risk and issue logs, and project status reporting documents
• Created project management documentation: project plans, meeting minutes, action plans, business proposals, quotes, and responses to public inquiries.
• Defined project scope, goals and deliverables that supported the business goals of the project with senior management.
• Responsible for vendor management; including teaming agreement, contract negotiation, proposal writing, RFP, RFI and SOW.
• Involved in business development, market research analysis, IT service solution delivery and customer care
• Areas of expertise included business process knowledge, program/project management and business/system analysis.