Career Profile

Results-driven project manager and technology leader with a track record in developing system specifications and successful process improvements - The ability to deliver IT solutions while reducing operational costs and effectively leading cross-functional teams. Outstanding specialist, focused on improving productivity, enhancing business processes and delivering improvements that provide sustained business advantage and organizational success. Continuously adapting to, and managing, change and technology in order to deliver solutions -

AREAS OF STRENGTH AND EXPERTISE

Professional Summary

Confidential

Consultant

Define system specifications, offering process improvements and quality assurance while building professional relationships with customers and technical personnel. Facilitate Joint Application Design/Development JAD sessions, emphasizing problem resolution. Lead conversions from expectations to requirements, to specifications, to work breakdowns and designing project plans. Provide administrative system and business operations support to technical professionals, utilizing expertise to integrate multiple systems, large-scale developments and infrastructure projects.

Key Engagements:

Confidential

• Extract Transform Load ETL monthly for a national property management company - Documentation and process diagrams for clients interview and legacy process text to Visio

Environment - Industry: Software, Manufacturing, Property Management Applications: SQL, Visio, MS Project, MS Office, Crystal Reports OS: Windows Vista, XP, Linux Database: SQL, MySQL, proprietary

Confidential

• P2P Procure-to-Pay process re-engineering project
• Document and get approval on the representation of existing business and information process workflow across organization iteratively with each of 20 groups,
• Decompose and consolidate existing processes to best practice recommendations
• Package results for presentation current and proposed, to include recommendations data warehousing, reporting.
• Proposed solution would reduce P2P liability visibility/recognition from weeks to days.

Environment - Industry: Banking Applications: SQL, Visio, Jack Henry, Crystal Reports, MS Project and MS Office OS: Legacy Mainframe, Windows Vista, XP Database: SQL Oracle, and DB2

Confidential

• Three wire transfer system Treasury Management related software development projects business requirements BRD to functional requirements/specifications FRD
• -Business Resiliency for Wire Import representing the Wire Transfer Area in a company-wide business continuity improvement effort - ERI Expanded Remittance Information Origination - accommodating Business Clients ERI entry into the legacy Wire Transfer application.
• Archive and Purge - Develop the physical resource and business process specifications and getting sign-off from the various stakeholder areas of the organization legal, IT, customer relations, compliance etc. Environment - Industry: Banking Applications: Visio, MS Project, MS Office, ALM, Clarity, PMO, Agile, PINACLE OS: Legacy Mainframe, Windows Vista, XP Database: Oracle, SQL, DB2, proprietary

Confidential

• One software development project two tiers of participation - Member health statement consolidation Current state future state process documentation consisted of mapping all current provider statements, processes and data sources to a single unified statement - Form flow consolidation process and migration to Automatic Document Factory ADF

Environment - Industry: Health Insurance Applications: SQL, Visio, Sefas, MS Project, MS Office, RUP OS: Legacy Mainframe, Windows Vista, XP Database: SQL, IMS, DB2, Oracle

Confidential

• One software development project multiple tiers of participation
• Migration of hosted client power utility e-commerce solution to in-house
• Document and maintain and end user as well as well as back office expectations and requirements - All Requirements, Documentation, Data Mapping, Use Case, Test Scripts etc.
• User end user as well as well as back office experience design to include screens, navigation and online help

Environment - Industry: Energy Solutions Applications: SQL, Visio, MS Project, MS TFS, MS Office, Balsamiq, Axure OS: Windows Vista Database: SQL, Oracle, proprietary

Confidential

• One software development project multiple tiers of participation
• BSA work for assigned areas - downstream modernization impact and requirements
• Manage/Maintain Issue/Risk with downstream areas - PM representation SCRUM responsibilities for assigned area - Maintain Rational RUP documentation and traceability for PMO and stakeholder reference

Environment - Industry: Health Insurance Applications: SQL, Visio, MS Project, MS Office, RUP, PMO, Agile, OS: Legacy Mainframe, Windows Vista, XP Database: SQL, IMS, DB2, Oracle

Confidential

• Extract Transform Load ETL monthly for a property management company - Documentation and process diagrams for clients interview and legacy process text to Visio

Environment - Industry: Software, Manufacturing, Property Management Applications: SQL, Visio, MS Project, MS Office, Crystal Reports OS: Windows Vista, XP, Linux Database: SQL, MySQL, proprietary

Confidential

Project Manager / Systems Analyst

• Provided the experience and familiarity with software development company processes as well as the business and operation of their customers
• Improved, standardized, integrated and in some cases established internally evolved processes throughout the company e.g.: requirement and specification process and documentation, content as well as content management, the customer experience, project management, and sales operations in the context of the overall business.
• Contributed workflow and domain expertise to various client proposals
• Responsible for managing key client implementation projects
• Managed/designed an integrated content management solution off-shore development as a consolidated data warehouse serving all the various consumer applications with a single source of the truth : author, approve, publish web content SDLC context included online help and manuals

Environment - Industry: Direct Mail, Print, Manufacturing, Fulfillment Working remote: 75 Applications: Crystal Reports, Print Stream, SQL, Visio, ACT , MS Office, MS Project OS: Windows Vista, XP, VMware Database: SQL, Oracle

Confidential

Sr. Project Manager / Senior Systems Analyst

• Brought consumer side expertise to EFI's IT organization. Analyzed systems, recommending changes to maximize performance, reliability, and cost-effectiveness, advised and assisted on site and data migrations, list processing, and data quality, managed multiple Confidential projects avg. 20-25 direct resources. Contributed to I.T.'s understanding of the business side of their function, enabling the practical applications of technology,

Projects included

• SharePoint Partner Portal pilot, product, specification, branded media communication database and information delivery system localization and multilingual requirements MS Project Server Project Portfolio management - enterprise roll-out
• Confidential - Confidential integration to existing LMS process included credit card/merchant bank process integration
• Master Data Management design for implementation CRM, SDLC and back-office SAP synchronization of Account Product information, work flow, taxonomy data warehouse for availability to Cognos BI and Business Objects reporting
• CRM data ETL, match, cleanse functionality migration Siebel to SalesForce.com

Environment - Industry: Software, Hardware, Services Working remote: 75 Applications: Crystal Reports, Cognos, TRIRIGA, SQL, MS Project Server, PMO, Agile, MOSS 2007, Visio, Heat, MS Office OS: Windows Vista, XP Database: SQL, Progress, Oracle

Confidential

CRM Project Manager/Business Systems Analyst/Info Architect

• Provided business systems analysis for eCommerce software manufacturer, developed and implemented project plans, delivered on site demonstrations and implementation support for an ASP model tailored to the print procurement space, and assisted in pre-acquisition data migrations, pre-sale requirements analysis, Softrax implementation and ongoing support, and Siebel implementation partner selection. Managed 1M software / hardware projects and 40 technical SME team members served as information architect and implementation specialist.
• Managed complex, politically charged, CRM consolidation/integration project building consensus across various groups former competitors, acquired organizations into a single instance of Siebel
• Improved transaction continuity and visibility across product verticals and business units
• Significant data transformation effort ETL many to one system consolidation/integration

Environment int'l user-base, off-shore development - Applications: Business Objects/Crystal Reports, Siebel 6.x, 7.x, SalesForce.com, UML, Softrax revenue recognition , TestTrack, SQL, Visio, SMS, MS Office, MDM, Podcast/RSS, Hagen ERP , SharePoint, Wiki, Melissa Data OS: Windows Vista, XP, NT Database: SQL, Progress, Oracle

Confidential

• Setup and managed tech controls process for Fulfillment Distribution center, overseeing technical support, setup, and integration to numerous platforms, databases, and business applications. Provided ISP selection, on-line catalog and database integration, and WWW, ftp, RAS, and PPTP/VPN services hosting setup in-house training facility and program and implemented CA ARCserveIT and InoculateIT Enterprise. Designed and managed database and application development, systems management and security, and MS Mail to Exchange migration, Exchange to Send Mail sync.
• Improved efficiency and cost by consolidating controls of phone, VM, HVAC, security, and card key access systems and bringing their management in-house -
• Set up document, image and database file management system using Cumulus Media Server and USPS based data quality tools
• ERP/MIS Implementation, back-office data warehouse with integration to manufacturing for consolidated reporting via Crystal Reports.

Environment: - Hardware: HP, 3Com, Cisco, Intel, Macintosh, Lucent, IBM, Applications: Crystal Reports, Macola, Logic ERP , NFS, SQL, Exchange, IIS, MS Office, Visio, SMS, MS Back Office, CA Security and Backup, Cantos - Cumulus, Melissa Data OS: Windows XP, NT, 95, 3.11, DOS, some SCO, AIX Linux Database: Btrieve, Dbase, proprietary