SUMMARY

• Experienced Project manager professionalwith extensive 7 years of ProjectManagement related experience with a focus on Analysis, IT Hosting, Data Center Operations,ProjectAdministrative and Resource Management.
• Experienced in preparing RFPs and managing the proposal process. Experienced in managing client and vendor relationships. Experienced in Program Management Office (PMO) adherence.
• Led cross - functional, high-visibility, and high-impact systems and projects that ensured full system development life-cycle, including requirements gathering, design, testing, and the deployment of Web, Server, and mainframe-based applications.
• Customer focus-driven leader able to successfully orchestrate complex relationships and work environments that bridge from technical liaison to a trusted customer advisor.
• Exceptional product management skills—recognized throughout career for bringing strong creativity to projects from conception to adoption by working closely with clients to understand business needs, leading teams to design effective solutions, managing development to deliver high quality products on time, and creating successful campaigns.
• Expertise inprojectscheduling, writing functional specifications, facilitating hardware procurement, system testing, and application deployments from development to staging and production environments.
• Able to manage Cross functional Scrum teams by incorporating Scrum Events for high-quality deliverables that meet or exceed timeline and budgetary targets
• Responsible for leading cross-departmentalprojectteams with various roles throughout the organization, including executive leadership.
• Outstanding knowledge in Software Development Life Cycle (SDLC) methodologies like Agile, RUP and Waterfall.
• Expert in Business Process Management, Business Process Reengineering, Business Process Modeling, Business Analysis, System Analysis, System Architecture, feasibility studies, Scope Documents and requests for proposal.
• Extensive experience in requirements gathering, surveys, questionnaire, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
• Strong experience in GAP analysis to identify system restrictions and potentials, and creating AS-IS and TO-BE documents and Process Maps.
• Expert in developing Use Case Diagrams, Behavior Diagrams (Sequence Diagrams and Activity Diagrams) based on the UML Methodology.
• Strong Experience in conducting Joint Application Development (JAD) session with onsite and offsite team
• Skilled in working with teams in Agile environment and perform as Business analyst, Facilitator, Tester, or Scrum Master
• Solid knowledge on Scrum concepts like Scrum Team, Product Backlog, Sprint Planning, User Stories, Daily Standup Meeting, Burn-Down Charts, Pair Programming etc.
• Proficient in all phases of Requirement Management, including gathering, analyzing, detailing, and tracking requirements.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Good understanding of health care industry, Claims Management process, Medicaid and Medicare Services.
• Familiar with HIPAA Standards and Compliance issues, HIPAA Privacy policy, requirements gathering in compliance with HIPAA 4010 and 5010 standard.
• Solid understanding of Membership, Claims Processing, Billing, Benefit/Eligibility, Authorization/Referrals, COB, and have experience in HIPAA standards and corresponding EDI transactions.
• Extensive experience in Healthcare/Claimsadjudication with knowledge of industry compliance standards like HIPAA and EDI X12 transactions (834, 837, 835, 270/271, 276/277). Thorough knowledge about Facets.
• Proven ability to analyze complex problems, identify risks and develop effective solutions to improve productivity, reduce cost and track progress through all phases of SDLC
• Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum, RUP (Rational Unified Process) and Software Testing Life Cycle (STLC).
• Proven ability to support multiple complex projects under tight deadlines, often with competing priorities
• Experience in Change Management and Conflict Resolution at various stages of the project life cycle
• Strong Experience in developing test plans, building Test Conditions and Test Cases, creating test data, analyzing bugs, and interacting with development team members to fix errors.
• Strong SQL background, including data validation and system testing using SQL.
• Highly motivated and organized leader with excellent client relationship, communication, and delivery skills.

TECHNICAL SKILLS

Methodology: Agile and Waterfall

Documents: Created data management procedure with flow diagram, FRS,SRS, Process flows for business specification, Use Cases, Sequence diagrams, Activity diagrams, Swim lane etc

Reports: Burn down Charts, Sprint daily reports, Defect reports, Daily status report to Product owner including feature level and defect information.

Project Management skill: Excellent communicator, Time management, decision making, Proactive, Flexible, team player, well organized and Build customer relation, In scope/Out scope initiative, Defect management, Gap analysis, Resource management.

Test Deliverables Tracking: Test Plan/Test cases, Test Package, QC updates, System, Functional, SIT, Regression, and User Acceptance Testing, Smoke testing, Exploratory testing

Database: Extensively involved in Backend testing with Oracle and SQL Server. (Experience writing SQl joiners, Insert, Update and delete statements using sql server 2008/2012.)

Tools: Jira, Rally, QC, Doors, TFS, Visual studio 2010, TDM, MS Visio

Utilities: Share Point, MS Project, MS office

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Project Manager

Responsibilities:

• Responsible for leading large complex projects or a program with a number of sub-projects
• Ensuring the project scope is aligned with the stated business objectives
• Worked on “BlueStar” an internal records tool for BCBS
• Worked on “TSO” an internal database and file recovery tool for BCBS
• Worked on “GEMS - by Salesforce” - a reporting tool to document and update requirements and status for projects
• Coordinated with the developers and IT architects to design the interface of the new system according to the X12 (834, 837 (I, P, D) standards.
• Involved in the User Acceptance Testing (UAT) for the implementation of Facets Extended Enterprise administrative system with emphasis on ensuring that HIPAA regulations are met across all the modules.
• Manage assigned projects and subprojects / work efforts using appropriate rigor of SDM.
• Perform Project Cost Management utilizing the company’s financial forecasting process.
• Manage Estimated Time to Complete tasks (ETCs) and reconcile ETCs using Clarity based on recommended EPMO guidelines.
• Setting and managing customer expectations
• Managing and escalating issues and changes
• Developing and maintaining relationships with project stakeholders to obtain project objectives while working in a matrix project environment
• Understanding of Systems Development Life Cycle and project management and enterprise processes.
• Align with the enterprise to help implement Agile processes
• Develop and manage project schedule, project status, resources, deliverables, risks and issues, and timelines throughout the project with input from project team
• Manage changes to the project scope, project schedule, and project costs using appropriate techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance
• Ensure deadlines are met by facilitating resource planning, organizing, and prioritizing
• Execute the communication strategy to keep management and key stakeholders well informed on a timely basis on project progress, status and/or concerns
• Ensures regular project status/quality meetings are conducted and development of project metrics and project scorecard is accomplished
• Review project risks and action plans, and escalates to appropriate level of management and provides leadership throughout the life cycle of the project
• Influences outcomes in line with the expectations of the business; negotiates internally and externally to ensure programs/projects are kept on track and delivered on time
• Maintain strong focus on customer satisfaction by delivering exceptional project performance

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS Access, Agile, BlueStar, TSO, GEMS and SharePoint.

Confidential - Addison, TX

IT Project Manager

Responsibilities:

• Plan, direct and manage the activities of designated applications and infrastructure projects to ensure that goals and objectives of eachprojectare accomplished within prescribed scope, time frame and funding parameters by performing the following duties personally and/or through designated operational, applications and infrastructure subject matter experts.
• Serve as customer's immediate point of contact for all sponsored IT projects.
• Manages and maintains responsibility to deliver assignedproject(s) throughout the entireprojectlifecycle (Initiation through Closure). Projects include infrastructure and application development.
• Develops and manages scope of work,projectplans,projectbudgets, issue logs, resolution, status and risk to projectsuccess.
• Coordinates and manages customer steering andprojectteam meetings.
• Works directly with theProjectSponsor to manage key stakeholders.
• Effectively orients theprojectteam to theprojectapproach, tasks, assignments and milestones.
• Directs and coordinates activities ofprojectpersonnel to ensureprojectprogresses on schedule and within prescribed scope and budget.
• Preparesprojectreports, presentations for executive management, customer, coreprojectteam or others.
• Confers with hospital departments, applications, systems, network and infrastructure subject matter experts to facilitate the resolution of technical and/or business process related issues.
• Contribute to the development and execution of theProjectManagement Office and associatedproject management methodology.
• Maintains a high level of knowledge regarding healthcare operations, healthcare IT and associated best practices.

Confidential, Dallas, TX

Infrastructure Project Manager

Responsibilities:

• Ensures accuracy around project administration and project deliverables and timelines for the Enterprise Active Directory User and Workstation Migration, SFTP, and System Monitoring.
• Oversee infrastructure programs and projects in support of business-driven initiatives.
• See projects from initial concept through final implementation utilizing project management disciplines and methodologies.
• Estimateprojectscope and staffing while integrating resources to deliver defined project milestones, on time and within budget.
• Lead multiple projects under a coordinated program structure.
• Plan, direct and coordinate activities of infrastructure projects to ensure that goals and objectives of projects are accomplished within prescribed time frames and funding parameters.
• Manages programs (consisting of multiple, relatedproject) with coordinated planning, management and execution that are directed toward a single objective.
• Manage server refresh moves from P2V, P2P, and V2P
• Work closely with the Senior Management to assure thatprojectdeliverables are consistent with Enterprise & Business Segment goals and objectives.
• Responsible for managing the team that develops and carries outprojectimplementation projects.
• Monitor and reportprojectstatus, issues and risks.
• Identify and resolve changes in program risk & scope. Prioritizes and tracks issues, and creates remediation plans for resolution of impediments in priority order.
• Develop mitigation plans to address identified risks.
• Advisesprojectteam, customers and staff on solutions to issues & risks.
• Reviews program team status reports to ensure compliance to schedule, budget& requirements.
• Communicatesprojectplans, status, issues & risks accurately & consistently toprojectstakeholders.
• Identifies appropriate methods to report on large, complex projects & programs as distinct from smaller, less complex activities.
• Maintainsprojectdocumentation in an appropriateprojectrepository for easy access by stakeholders.
• Complies with the company's infrastructure standards.
• Complies withProjectManagement standards & practices to assure consistent project execution.
• Ensures that the team is fully functional and productive.
• Enables close cooperation across all roles and functions.

Confidential - Englewood, CO

Project Manager

Responsibilities:

• Responsible for Planning and Delivery of CHI IT Infrastructure projects.
• Developing & getting authorizations on business cases,project charters and project scope.
• Researching new technical solutions, technical preferences and technical direction.
• Preparing project status reports by collecting, analyzing and summarizing information and trends and presenting that to key standards and leadership.
• Identifying the customer's business flow and gap analysis and providing recommendations in strategic areas involving competitor performance.
• Implementing engagement reviews and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of consulting engagements as measured by company goals and customer satisfaction.
• Managing scope, issues and mitigating risks across projects.
• Determine appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under my direction.
• Submitting project deliverables and ensuring adherence to quality standards.
• Preparingprojectplans as per the scope of work mentioned in project SOW and garner approval from key stakeholders.
• Conducting resource hiring activities, including working with vendors, applicant screening coordinating with talent acquisition team, etc.
• Allocating resources to projects and submitting workorders.
• Managing theprojectteam and focusing team members efforts on risk management, as well as possible responses to those risks.
• Monitoring the performance of theprojectteam members and providing documented performance feedback.
• Maintainingproject/program level register for issue and risks, as well as mitigation and contingency plans across projects as CHI.
• Determining the need for change requests, including recommended corrective and preventive actions and defect repair.
• Reviewing timesheets, billing and invoicing.
• Managing procurement (hardware, software, services) from third-party vendors.